HR Operations Manager - Talent & Onboarding

About the Role This is not a traditional recruiting management position. We're looking for an operations-minded HR leader who can oversee the entire employee journey from recruitment through active employment. Recruiting is one vertical. Onboarding Operations is the other. The successful candidate will lead recruiters, oversee a complex multi-stage onboarding process, remove operational roadblocks, improve communication, and continuously identify ways to make our hiring process more efficient. This is a highly visible role where success is measured by your ability to keep hundreds of moving pieces organized while ensuring candidates don't get lost in the process. What You'll Own Talent Acquisition Lead high-volume recruiting for caregivers, clinicians, and administrative staff. Manage recruiters and recruiting performance. Develop sourcing strategies and hiring pipelines. Monitor recruiting metrics and staffing goals. Onboarding Operations You'll own the operational side of onboarding from accepted offer through active employment. This includes oversight of: Pre-employment requirements Background checks Credentialing Clinical training coordination Licensing Compliance documentation I-9 completion Final onboarding Orientation readiness Employee activation The onboarding process spans multiple departments and several weeks. Your responsibility is ensuring every candidate continues moving forward and quickly identifying where someone has stalled. Operational Leadership Monitor multiple systems to identify missing documentation, stalled candidates, or workflow breakdowns. Coordinate with Clinical, Recruiting, HR, Scheduling, Payroll, and Operations. Own shared inboxes and ensure timely, proactive communication. Improve workflows and operational efficiency. Hold your team accountable while providing coaching and support. Who Will Thrive Here This role is ideal for someone who naturally: ✔ Notices details others overlook. ✔ Asks questions instead of making assumptions. ✔ Investigates problems until they find the root cause. ✔ Can juggle dozens of priorities without losing track. ✔ Communicates proactively. ✔ Loves creating order out of chaos. ✔ Enjoys improving broken processes instead of working around them. ✔ Takes ownership without waiting to be told what needs attention. The Reality of This Position This is a demanding operational leadership role. You'll have support from leadership, but this isn't an environment where you'll receive step-by-step instructions every day. We need someone who is naturally curious, highly organized, and comfortable working independently while leading a team through constant change. If you enjoy solving operational puzzles, building better processes, and making a meaningful impact, you'll thrive here.