Outbound Call Agent - Appointment Booking for Recycling Service (Long-Term, Australian Hours)

We're the Electronic Recycling Association (era.ca), an established recycling organization - ISO 27001, 14001, 45001 & 9001 certified. We collect used computers and office electronics from businesses for secure recycling and refurbishment, and we're growing our remote outbound team covering Australian business hours. THE JOB Call businesses from our list, introduce our free pickup service, and book pickup appointments. Log every call outcome in our CRM. Some email follow-up. Full script and training provided - we care about clear, friendly spoken English and consistency, not hard selling. SCHEDULE (FIRM REQUIREMENT) Monday-Friday, 9:00am-5:00pm Sydney, Australia time. These hours are fixed and non-negotiable. Check what this is in your local time before applying. Examples: Vietnam 6:00am-2:00pm Mon-Fri; Jamaica/Colombia 6:00pm-2:00am Sun-Thu; Kenya 2:00am-10:00am Mon-Fri; Nigeria 12:00am-8:00am Mon-Fri. YOU NEED - Fluent, clear spoken English (you'll be on the phone most of the day) - Outbound calling, telesales, or call-center experience preferred - Quiet workspace + USB headset - Stable internet 20+ Mbps (wired preferred) AND a backup internet option (e.g. mobile hotspot) - Backup power (UPS, inverter, generator) - outages during your shift are the one thing we can't work around - Reliable computer, comfortable with web apps/CRM - Long-term commitment to stable weekly hours TO APPLY - include all five (applications missing any will not be reviewed): 1. A 30-60 second voice recording (link: Google Drive, Dropbox, or Vocaroo) reading the script below 2. A speedtest.net result link or screenshot 3. One or two lines describing your backup internet AND backup power 4. The shift written out in YOUR local time and days 5. A brief summary of your outbound/phone experience (tools/dialers/CRMs used) VOICE-TEST SCRIPT (record yourself reading this naturally): "Hi, this is [your name] calling from the Electronic Recycling Association. We provide free pickup of old computers, laptops, and office electronics, with certified data destruction included. I noticed your company may have equipment sitting in storage - I'd love to schedule a quick pickup for you. Would this week or next week suit you better?"