Part-Time Operations Manager | Client Admin, Invoicing & Business Operations

# Part-Time Operations Manager | Invoicing, Client Administration & Business Operations We are a UK-based AI visibility and digital marketing agency looking for a highly organised and proactive Operations Manager to take ownership of our day-to-day administration and business operations. The purpose of this role is to free up the founder's time so they can focus on sales, partnerships, strategy, and business growth. This is a long-term, part-time position for someone who enjoys taking ownership, improving processes, and helping a growing business operate efficiently. ## Responsibilities ### Finance & Administration * Chase outstanding invoices and overdue payments. * Monitor accounts receivable and client payment status. * Liaise with our bookkeeper and accountant. * Assist with Xero administration and financial record keeping. * Maintain organised financial and business documentation. * Track recurring client payments and subscriptions. ### Client Operations * Manage client onboarding administration. * Ensure all required client information is collected and organised. * Coordinate handovers between sales and fulfilment. * Monitor client progress and flag any issues requiring attention. * Maintain accurate client records and documentation. ### Business Operations * Create and maintain Standard Operating Procedures (SOPs). * Improve and document internal processes. * Keep company systems and records organised. * Track key business metrics and reporting. * Assist with supplier and contractor coordination. * Follow up on outstanding actions across the business. ### Team Support * Coordinate tasks between team members and contractors. * Ensure projects continue moving forward efficiently. * Help maintain accountability and organisation across the business. ## Requirements * Previous experience in operations management, executive assistance, business administration, or a similar role. * Strong organisational and communication skills. * Excellent written and spoken English. * Experience with Xero or similar accounting software. * Ability to work independently and take ownership of tasks. * Strong attention to detail. * Comfortable working with systems, processes, and documentation. ## Preferred Experience * Digital marketing agency experience. * Service-based business experience. * Client onboarding and customer administration. * Process improvement and business operations. * Project coordination. ## Hours & Availability * Initially 10–15 hours per week. * Long-term ongoing position. * Flexible schedule. * Some overlap with UK business hours preferred. ## What Success Looks Like Within the first 90 days: * Outstanding invoices are actively managed and followed up. * Client onboarding runs smoothly and consistently. * Administrative workload is removed from the founder. * Internal processes are documented and organised. * Business operations become more efficient and less dependent on day-to-day founder involvement. ## Application Questions 1. Tell us about a business you have supported operationally. 2. What experience do you have with Xero and bookkeeping administration? 3. How would you handle a client who is 30 days overdue on payment? 4. What systems or processes have you implemented that improved efficiency? 5. What is your hourly rate and weekly availability? 6. Why do you believe you would be a good fit for this role? We are looking for someone who wants to become a trusted right-hand person within the business and grow with us over the long term.