Part-Time E-commerce Customer Service

We are looking for a reliable Customer Service and Sales Assistant to support our growing e commerce business. This is a part time position of approximately 10 hours per week. Our current customer service volume is not very high, but we need someone who can be available and responsive during U.S. business hours. The work is usually spread throughout the day rather than concentrated into one or two continuous hours. You may check messages and orders at the beginning of the day, monitor live chat and inquiries during the day, and do another check toward the end of the business day. For this reason, we are completely comfortable with, and actually encourage, someone who already has another remote job or client during the same hours, as long as you can monitor our communication channels and respond within a reasonable time. Main Responsibilities 1. Respond to customer emails and inquiries 2. Monitor and answer live chat during U.S. business hours 3. Answer customer phone calls and call customers or suppliers 4. Help customers choose products and follow up on sales opportunities 5. Process and review customer orders 6. Follow up with suppliers regarding stock, shipping and product information 7. Handle basic order changes, cancellations, returns and shipping updates 8. Create, update and correct product listings 9. Keep customer inquiries, pending orders and unresolved issues organized Some of our products are high value purchases, so we are looking for someone who is comfortable communicating professionally with customers who may be considering purchases of several thousand dollars. There will also be opportunities to generate sales directly through customer inquiries and live chat. We offer additional commission or bonuses for sales generated or assisted by you. What We Are Looking For - Previous customer service experience - Experience with e-commerce and live chat - Strong written and spoken English - Reliable and organized - Comfortable communicating with U.S. customers by email, chat and phone - Available during U.S. business hours - Proactive with customer follow ups - Comfortable learning about different products Nice to Have - Sales experience - Experience using AI tools for customer service - Experience helping organize or improve customer service processes. Our current system is still quite manual, so someone who can suggest simple improvements as we grow would be a plus. Hours and Compensation We expect approximately 10 hours per week initially. If additional hours are required, they will be paid separately. There is potential for the position to grow as our stores and sales volume grow. When Applying Please start your application with the word ECVA so we know you have read the full job description.