Parts Coordinator

Responsibilities Daily responsibilities include: Parts Department * Order appliance parts * Research appliance parts * Look up exploded diagrams * Verify model numbers * Check parts availability * Compare OEM vs substitute parts * Track backordered parts * Follow up with suppliers Customer Service * Respond to property management emails * Update customers on parts status * Send estimates * Schedule follow-up appointments * Communicate with technicians Phone Support Answer incoming calls regarding: * Parts availability * Pricing * Appliance model questions * Warranty questions * Order status Administrative * Update service tickets * Upload invoices * Enter parts into POS * Document technician notes * Keep customer records updated ⸻ Software They’ll Use * Whirlwind POS * Gmail * Google Calendar * Google Drive * Parts websites * Marcone * Reliable Parts * Encompass * Dey * AppliancePartsPros * RepairClinic * Sears Parts Direct * 3CX Phone System * ChatGPT ⸻ Requirements Must Have: ✅ Fluent English ✅ Fluent Spanish ✅ Excellent written communication ✅ Fast internet ✅ Quiet workspace ✅ Dual monitors preferred ✅ Comfortable answering phones ✅ Comfortable learning appliance parts ✅ Detail-oriented ⸻ Nice to Have Experience with: * Appliance repair * HVAC parts * Plumbing parts * Electrical parts * Property management * Dispatching * Customer service