Personal Assistant / Lead Response Specialist

Executive Assistant / Lead Response Specialist Latin America · Remote · Long-availability coverage - Long-Term Opportutnity - 800$ / month About Us GLOWE Clean is a fast-growing residential cleaning company serving busy families in California. We get a steady flow of inbound leads from online ads and need someone who can respond instantly, build rapport, and book appointments — so our founder can focus on higher-level growth. This is a long-term role for someone who wants stability, responsibility, and to grow with the company. The Role You'll be the founder's Executive Assistant + Lead Response Specialist. Your #1 job: Respond to new leads within 1 minute, warm them up via text (and occasional calls), and book them into our calendar. You do not need to hard sell. You're the friendly first contact, not the closer. We need someone who can cover a wide daily availability window (up to ~16 hours) using their phone and laptop. You won't be working nonstop — but you must stay alert to lead notifications and respond fast during your shift. Responsibilities Lead response & nurture Monitor inbound leads (SMS / WhatsApp / CRM) during your shift Respond to 100% of new leads within 1 minute Start friendly text conversations, ask simple qualifying questions (location, home size, timing, budget) using our scripts Make short warm-up calls when needed (no closing or pricing negotiations) Book qualified leads into the founder's calendar Send reminders, confirmations, and follow-ups to reduce no-shows Run simple outbound follow-ups to older leads using our templates Executive assistant / admin Manage the founder's calendar Keep our CRM (GoHighLevel) organized: tags, notes, pipeline stages Light inbox triage: flag important messages, archive the rest Simple admin tasks (spreadsheets, checklists, documenting processes) Schedule & Availability Cover a long daily window (up to ~16 hours) aligned with US Pacific Time — for example, 7 AM – 11 PM PT You won't be actively working every minute, but you must: Keep notifications on Respond to new leads within 1 minute Have daily focused blocks for follow-ups, admin, and calendar work Exact hours and breaks will be finalized together Requirements Based in Latin America Excellent written and spoken English (clear, friendly, professional) Fast, reliable internet + smartphone for instant notifications Comfortable texting and talking with US homeowners Highly responsive, organized, detail-oriented Plus: experience in customer support, appointment setting, sales development, or executive assistance What Success Looks Like (after 30-day ramp-up) Responding to 100% of new leads within 1 minute during your shift Running daily follow-ups on all open leads Consistently booking qualified appointments for the founder Calendar and CRM stay clean, accurate, up to date Proactively reminding the founder of key tasks and appointments Strong performance = pay raises and bonuses tied to booked jobs and retention. Compensation USD $800/month, depending on experience Full-time, long-term Paid monthly via mutually agreed method How to Apply Send the following: 1. Short intro (1–2 paragraphs) Your location and time zone Your experience with customer communication, appointment setting, or executive assistance Your current availability (days/hours in Pacific Time) 2. A 2–3 minute Loom video (required) where you: Introduce yourself and your background Explain why you're a good fit for a fast-response, long-availability role Read this sample message as if texting a new lead: "Hey Sarah, this is [Your Name] from GLOWE Clean. Thanks for reaching out! I'd love to help you get a quote. First, can you tell me your city, how many bedrooms and bathrooms you have, and how soon you'd like your home cleaned?" 3. Include the word "LIME" somewhere in your message so we know you read the full post.