Remote Administrative and Care Support Assistant

The RealEat is a small Australian dietetic practice supporting children, adults and families with disability-related nutrition and feeding needs. We are looking for a reliable, organised and genuinely caring Administrative and Care Support Assistant to join our team long term. This role is about more than completing tasks. You will often be one of the first people our clients, families and referrers communicate with, so we are looking for someone who is warm, empathetic, human and team-first. KEY RESPONSIBILITIES • Monitor and organise our shared inbox • Respond to routine enquiries using templates • Coordinate appointment bookings and rescheduling • Follow up outstanding forms and documentation • Complete weekly invoicing and reporting tasks • Update business and team KPI trackers • Communicate with the team through Slack • Identify and escalate urgent, sensitive or unclear matters You will not be expected to make clinical decisions. Clear procedures, templates and escalation pathways will be provided. ABOUT YOU You are: • Warm, empathetic and non-judgemental • Reliable and highly organised • Team-focused and willing to support others • Careful with confidential and financial information • Comfortable asking questions rather than guessing • Proactive while knowing when to escalate • Confident writing clear, professional and human-sounding emails • Able to follow detailed processes and recurring deadlines Previous experience in administration, virtual assistance, healthcare, allied health or *NDIS services would be highly regarded. Experience with Gmail, Google Drive, Google Sheets, Slack and SPLOSE practice-management systems is beneficial. HOURS The role will initially involve approximately 6–8 hours per week. You must be available to monitor the inbox regularly between 9:00 am and 3:00 pm AEST Melbourne time, Monday to Friday. Additional time is required on Mondays for weekly invoicing and reporting, and at month-end for KPI tracking.