Remote Customer Service & Scheduling Coordinator

# Remote Customer Service & Scheduling Coordinator **Full-Time | U.S. Pest Control Company** We are a growing pest control company in California looking for a professional, dependable, and highly organized **Customer Service & Scheduling Coordinator** to join our team long-term. You will be the **first person our customers speak with when they call our company**, so excellent spoken English, professionalism, friendliness, and good judgment are extremely important. This is not a temporary freelance position. We are looking for someone who wants a stable, long-term position and can become an important part of our company. ## Responsibilities * Answer incoming customer phone calls professionally * Determine the reason for each call before transferring it * Handle routine customer questions without unnecessarily transferring calls * Screen sales calls, spam, vendors, and solicitations * Schedule new pest control customers * Schedule and reschedule existing customers * Enter accurate customer information into our scheduling/CRM system * Create and send invoices * Assist customers with billing and invoice questions * Follow up on past-due invoices as directed * Take detailed notes from customer conversations * Communicate with technicians regarding scheduling issues * Follow up with new leads and unsold estimates * Transfer important sales opportunities, commercial accounts, serious complaints, and situations requiring management approval * Keep customer records organized and accurate ## What We're Looking For You MUST have: * Excellent spoken and written English * A friendly, confident, professional phone voice * Previous customer service or phone support experience * Strong attention to detail * Excellent organization skills * Ability to multitask * Reliable high-speed internet * Quiet home office/work environment * Quality headset * Reliable computer * Backup internet or power plan * Ability to work California business hours * Ability to learn new software quickly Experience working for a U.S. home-service company such as pest control, HVAC, plumbing, electrical, landscaping, cleaning, or similar service business is highly preferred. Experience with scheduling/dispatch software, CRM systems, invoicing, Google Workspace, or similar systems is a major plus. ## Schedule **Monday–Friday** Approximately **8:00 AM–5:00 PM Pacific Time** Because this is a customer-facing position, you must be available and ready to answer calls during your scheduled hours. ## Compensation **Starting Pay: $7.00-$8.00 USD/hour** Approximately 40 hours per week. After demonstrating excellent performance, reliability, phone skills, accuracy, and the ability to work independently, there will be opportunities for pay increases and additional responsibilities. ## How to Apply Please send: 1. Your resume. 2. A **60–90 second voice recording** introducing yourself. 3. A brief description of your previous customer service and phone experience. 4. Any experience you have working with U.S. home-service companies. 5. The scheduling, CRM, or invoicing software you have used. 6. Your internet speed. 7. Your computer specifications. 8. Whether you have backup internet and/or backup power. ### Voice Recording In your recording, please pretend you are answering our company phone. Say: "Thank you for calling Valley Integrated Pest Control. This is [your name]. How can I help you today?" Then briefly introduce yourself and explain why you believe you would be good at handling customer phone calls for a pest control company. **Applications without a voice recording will not be considered.** We are looking for someone who wants to grow with our company long-term.