Remote Dispatcher

# Dispatcher & Operations Coordinator (Remote) ## Position Summary We are seeking a highly organized, structured, and proactive Dispatcher & Operations Coordinator to support daily delivery operations and driver success. This role is responsible for monitoring routes, maintaining communication with drivers, documenting operational issues, updating reports and trackers, escalating concerns appropriately, and ensuring operational processes are followed consistently throughout the day. The ideal candidate thrives in a fast-paced environment, communicates clearly, follows established procedures, and proactively solves problems before they become larger operational issues. This is a process-driven role for someone who enjoys creating order, maintaining accurate records, and helping teams operate efficiently. --- ## Key Responsibilities ### Dispatch & Driver Support * Serve as a primary point of contact for drivers during assigned shifts * Monitor route progress and operational performance throughout the day * Respond to driver questions and operational issues in a timely manner * Escalate critical issues to leadership when appropriate * Support drivers through route challenges, delivery issues, vehicle concerns, and operational disruptions * Coordinate rescues, route adjustments, and operational support when necessary * Maintain professional and timely communication at all times ### Communication Management * Monitor and maintain communication channels including chat groups, messaging platforms, dispatch tools, and email * Ensure operational updates are communicated accurately and promptly * Keep leadership informed of significant operational developments * Document issues, actions taken, and outcomes * Help ensure all stakeholders remain informed and aligned throughout the day ### Reporting & Documentation * Maintain accurate operational trackers, reports, and logs * Update dispatch records and route-related information throughout the day * Track escalations, driver concerns, attendance issues, route delays, and operational exceptions * Prepare end-of-shift summaries and operational reports * Ensure data accuracy across all systems and reporting tools ### Process Execution & Playbook Management * Follow established dispatch procedures and operational playbooks * Help create, improve, and maintain dispatch playbooks, SOPs, and operational documentation * Identify recurring issues and recommend process improvements * Ensure operational standards are consistently followed * Drive consistency and accountability through process adherence ### Problem Solving & Escalation Management * Proactively identify operational risks before they impact service * Coordinate solutions across drivers, operations personnel, vendors, and leadership * Resolve day-to-day operational challenges with urgency and professionalism * Maintain composure and sound judgment during high-pressure situations --- ## Qualifications ### Required * Strong organizational and multitasking skills * Excellent written and verbal communication skills * Strong attention to detail and follow-through * Ability to work independently with minimal supervision * Strong problem-solving and decision-making abilities * Comfortable managing multiple communication channels and systems simultaneously * Proficiency with Microsoft Office, including Excel, Outlook, Word, and Teams * Proficiency with Google Workspace, including Sheets, Docs, and Gmail * Ability to maintain accurate records and reporting * Reliable internet connection and professional remote work environment * Strong sense of accountability, urgency, and ownership ### Preferred * Dispatching, logistics, transportation, fleet, or operations experience * Experience supporting delivery drivers or field teams * Amazon DSP dispatch experience strongly preferred * Experience using route management, GPS, telematics, or fleet management systems * Strong Excel and reporting skills * Experience working in a structured business environment * Experience creating and maintaining standard operating procedures and playbooks * Experience managing escalations and supporting fast-paced operations --- ## Schedule & Availability * Full-time position * Five days per week required * Must be available during assigned dispatch coverage hours * Ability to respond quickly to operational issues and escalations * Flexibility to support occasional operational emergencies or peak-volume periods * Strong attendance, reliability, and responsiveness required ### This role requires consistent daily engagement and operational support. This is not a side gig or part-time support role. We are seeking a dedicated operations professional who can consistently support daily dispatch operations, maintain communication with drivers, and help ensure smooth execution throughout the day. --- ## Location Preference This is a remote position. Candidates must be able to reliably work during U.S. Eastern Time (ET) business hours. Candidates located in countries with strong overlap with Eastern Time are preferred, including: * Colombia * Ecuador * Panama * Peru * Jamaica * Mexico (certain regions) * Costa Rica Candidates from other locations are welcome to apply if they can consistently work the required Eastern Time schedule and maintain reliable availability during assigned dispatch hours. --- ## Success Metrics Performance will be measured on: * Driver response times * Accuracy and timeliness of reporting * Communication effectiveness * Resolution of operational issues * Compliance with dispatch procedures and playbooks * Quality of documentation and recordkeeping * Operational support effectiveness * Ability to proactively identify and resolve issues * Driver and leadership satisfaction with operational support --- ## What Success Looks Like A successful Dispatcher & Operations Coordinator creates structure where others see chaos. They communicate clearly, maintain accurate records, solve problems proactively, keep drivers informed, follow established processes, and help ensure the operation runs smoothly every day. This role is ideal for someone who is organized, process-oriented, technology-savvy, and takes pride in keeping people informed, issues resolved, and operations running efficiently.