Remote Legal Assistant / Intake Coordinator

About the Role We are a growing law firm looking for a Remote Legal Assistant / Intake Coordinator to support the administrative and operational side of our practice. This role handles client intake, case file organization, and day-to-day communication so our attorneys can focus on legal work rather than administrative tasks. This is an early-stage type of hire in the sense that you will work closely with firm leadership and play a real role in keeping cases moving and clients informed. Core Responsibilities Client Intake: Serve as an early point of contact for prospective clients. Gather case information, schedule consultations, and guide potential clients through the intake process. Case File Organization: Maintain organized, accurate case files and documentation. Track deadlines and case status so nothing is missed. Client Communication: Provide regular updates to clients on case progress. Handle routine questions professionally and know when to escalate to an attorney. Document Support: Assist with preparing and organizing non-legal documentation, correspondence, and case materials. This role does not perform legal work or give legal advice. Calendar and Deadline Tracking: Keep attorney calendars organized and flag upcoming deadlines, hearings, or filing dates well in advance. What We Are Looking For Required: 1 or more years of experience in an administrative, intake, customer service, or client coordination role (legal setting preferred but not required) Comfortable learning a new case management system quickly (we will train on our specific platform) Strong written and spoken English Comfortable working independently in a remote environment Organized with strong attention to detail Preferred: Direct experience with a case management system such as Clio, MyCase, or Filevine Experience specifically in immigration, personal injury, family law, or another relevant practice area Bilingual English and Spanish is a strong plus for firms with Spanish-speaking clients Familiarity with legal document formatting and terminology Soft Skills We Care About: Trustworthy with confidential and sensitive client information Calm and reassuring with clients who may be going through a stressful legal situation Proactive and organized, this role requires tracking many moving pieces at once Clear communicator who knows the difference between administrative support and legal advice Compensation and Details Full time, 40 hours per week Remote from Latin America or South Africa Hours aligned to US business hours Pay range: $10 TO $12 per hour depending on experience Independent contractor engagement