Remote Sales Support & Customer Service (PHP only please)

We are an Australian company seeking an experienced Sales Support & Customer Service person to join our team on an ongoing full-time basis (35–40 hours per week), starting with an initial 1 month trial period. This is a long-term position for someone with excellent written and spoken English, exceptional organisational skills, and a strong customer service mindset. Our entire business run on Odoo ERP so experience with Odoo is essential. Key Responsibilities Customer Service • Manage the company's main sales inbox. • Acknowledge all inbound customer enquiries promptly. • Delegate enquiries to the appropriate team members. • Follow up delegated enquiries to ensure timely responses. • Maintain a clean, organised and responsive inbox. • Provide customers with updates on orders, deliveries and backorders. • Follow up dormant quotations and other customer enquiries. • Assist customers with parcel tracking and general order enquiries. Sales Administration • Convert inbound enquiries into professional quotations. • Email quotations to customers. • Convert accepted quotations into Sales Orders. • Generate Picking Slips and Customer Invoices. • Request domestic freight pickups through online carrier portals. • Record all customer interactions in CRM. Odoo ERP Management • Maintain accurate and up-to-date data in Odoo. • Ensure ERP data remains the company's single source of truth. • Maintain overall ERP hygiene and data integrity. • Create new customer records. • Create new product records. • Record outbound stock transactions. • Raise Purchase Orders when required. Inventory & Reporting • Produce daily sales and quotation reports. • Generate inventory reports. • Monitor minimum stock levels and identify items requiring reorder. • Raise purchase orders as required. • Manage backorders and keep customers informed of expected delivery dates. Team Support • Work closely with our Australian Sales team. • Communicate professionally with customers, suppliers and internal staff. • Assist with general administrative and sales support duties as required. • Attend weekly team meetings via Zoom. Essential Requirements • Excellent spoken and written English. • Previous experience in a Sales Support, Customer Service or Internal Sales role. • Experience using Odoo ERP. • Proficient with MS365 – Outlook, Word & Excel. • High attention to detail and excellent organisational skills. • Strong computer skills and confidence using business software. • Ability to manage multiple priorities without constant supervision. • Professional, friendly and proactive attitude. • Reliable internet connection and suitable home office setup. • Your device will be connected to our Managed Endpoint Security – any required software will be provided to you including MS365. • Be online by 8:00am AEST Monday-Friday We are looking for someone who takes pride in delivering outstanding customer service, enjoys keeping systems organised and accurate, and can become an integral part of our Australian team. This is a long-term opportunity for the right person. When applying, please confirm: • Your experience with Odoo. • Your customer service and sales support experience. • Your English proficiency. • Your availability from 8:00am AEST and for 35–40 hours per week. • A brief introduction explaining why you'd be a great fit for this role.