Remote Scheduling Coordinator for Dental Practice

Dental Office in Dallas, Texas, USA is hiring a Remote Scheduling Coordinator to manage daily patient schedules and serve as the first point of contact for patients. This is a long-term, full-time role - the level of responsibilities and compensation shall increase as you master the role and gain trust of management team. Responsibilities include answering inbound calls as the first voice our patients hear, making outbound scheduling and confirmation calls, managing the daily schedule for meeting daily production goals, following up with unconfirmed patients, onboarding new patients, handling reschedules and cancellations, and checking after-hours messages each shift. You will be an integral part of the team and communicate with other team members over daily start-of-day meetings. You will provide live phone/ text/ email coverage during our Texas open business hours (US Central Time Zone): Mon/Tue 10am-6pm, Wed 1pm-7pm, Thu 7am-3pm, Fri 7am-1pm. We shall provide 2-weeks of training on dental terminology and software, dental insurance, patient communication software, scheduling workflow, and call-answering best practices. You will be provided with Standard Operating Procedure (SOP) documents that will clearly explain how-to perform your individual job duties. To be successful, you need to be fluent in English (speak & write) preferably with an American or neutral accent, ability to persuade patients on a phone conversation, respond quickly to text & email messages using AI-assisted writing, and provide overall great customer experience to our patients. If you are looking for long-term job opportunity with fun co-workers, we invite you to apply.