Renewable Energy Support Specialist

Job Summary: As a Renewable Energy Support Specialist, you will assist residential and/or commercial customers with technical issues and inquiries related to their solar energy systems, provide information about solar products and services. Key Responsibilities: Respond to customer inquiries via phone, email, or chat with a focus on technical support Provide accurate information about solar products, services, installation processes, maintenance, its benefits and financing options. Assist customers with installation and post-installation, troubleshooting and resolving issues related to their solar equipment and systems. Processing customer orders, tracking shipments, and providing updates on the status of installations or service requests. Handling customer complaints and concerns effectively, working to resolve issues in a timely manner to ensure customer satisfaction Document customer interactions and maintain accurate records in our CRM system. Escalate complex technical issues to engineering or field service teams as needed Walk customers through basic troubleshooting steps and remote diagnostics Educate customers on how to read their solar production data and optimize system performance Required Qualifications: 2+ years in technical support or customer service (preferably in solar, electrical, or energy industry) Working knowledge of solar systems and components (PV systems, inverters, monitoring software) Familiarity with troubleshooting tools and monitoring platforms Knowledge on Solargraf, Helioscope, AuroraSolar Excellent communication and problem-solving skills Ability to simplify complex technical concepts for non-technical customers Strong attention to detail and documentation