Sales Appointment Setters / Customer Service Associate

Team El Cajon is expanding our Sales and Business Development team and is looking for a motivated, customer-focused professional to join our growing organization. Our ideal candidate is an excellent communicator with strong phone skills, a positive attitude, and the ability to multitask while delivering an exceptional customer experience. Responsibilities Respond promptly to inbound internet inquiries, phone calls, and customer requests. Make outbound sales and follow-up calls to prospective and existing customers. Schedule appointments and generate showroom traffic for the sales team. Build and maintain long-term relationships with customers through outstanding service. Identify customer needs and recommend appropriate products, services, and solutions. Meet or exceed daily, weekly, and monthly performance goals, including call volume, appointments, and customer visits. Maintain thorough knowledge of dealership inventory, products, services, and current promotions. Utilize strong organizational and time management skills to manage multiple priorities in a fast-paced environment. Accurately document customer interactions and maintain CRM records. Qualifications Fluent in English, (other languages a plus) Minimum of 2 years of sales and/or customer service experience required. Previous automotive sales or dealership experience preferred Excellent verbal and written communication skills with professional phone etiquette. Strong interpersonal skills with the ability to build rapport quickly. Positive attitude, strong work ethic, and self-motivation. Goal-oriented with the ability to thrive in a team environment. Ability to handle high call volumes while maintaining exceptional customer service.