Sales Support Agent for Legal Leads

Job Title UK Legal Sales Support — Lead Call & Follow Up & Client Retention (Part Time, Weekly Contract) Overview EstatesDesk is a UK-registered B2B lead generation company (Markea Partners LTD) that delivers exclusive, verified inbound leads to UK solicitors and legal professionals across probate, wills, estate planning, family law, and conveyancing. We are hiring a part-time Sales Support Agent to handle three core responsibilities: calling new leads the moment they arrive, running structured follow-up sequences on unresponsive leads, and managing retention communication with existing clients. This is a process-driven role. Every script, template, and sequence will be provided to you. Your job is to execute them with professionalism, precision, and consistency — not to improvise. This is a weekly contract. Performance is reviewed every Friday. Continuation is based on KPIs being met. High performers will see their hours and commission grow as the business scales. Who This Role Is For You are a fit for this role if: Your spoken and written English is professional and polished — not conversational, professional You are comfortable calling and emailing UK solicitors and legal professionals You are highly organised, punctual, and process-oriented You follow instructions precisely without needing to reinvent the process You are available during UK business hours (9am–5pm GMT) You take ownership of your KPIs and flag problems early rather than hide them You are NOT a fit if: Your English requires significant effort to understand on a call You prefer creative or autonomous work over structured execution You cannot commit to UK business hours availability You have a history of inconsistent communication with clients or employers Responsibilities 1. Instant Lead Response (Priority #1) When a new lead arrives (notified via WhatsApp or email), you call them within 5 minutes — no exceptions You follow the provided call script precisely Your goal: qualify the lead and book them into a Calendly appointment slot for the business owner's discovery call You log every call outcome in the CRM (GoHighLevel) immediately after the call If no answer: follow the missed call sequence (provided) — voicemail + SMS + email within 15 minutes KPI: 90%+ of new leads contacted within 5 minutes. 100%+ of contacted leads booked into Calendly. 2. Dead Lead Follow Up You manage a structured follow-up sequence for all leads that did not convert or went silent Sequences are fully scripted — you do not write your own outreach You cycle through the sequence (calls + emails + SMS) on the schedule provided You update lead status in GHL after every touchpoint You flag any lead showing renewed interest to the business owner immediately KPI: 100% of dead leads contacted at least once per week per their sequence stage. Any reactivated lead flagged within 1 hour. 3. Client Retention You manage periodic check-in communication with existing clients (solicitors) who have completed an order and have not yet reordered Touchpoints are scripted — calls and emails Your goal: keep the relationship warm, surface any objections or hesitations, and create openings for the business owner to re-engage and close a new order You never make pricing decisions, promises, or commitments — you escalate to the business owner You log all client interactions in GHL KPI: 100% of eligible past clients contacted at least once per two weeks. Reorder conversations opened and escalated promptly. What You Will Never Do To be explicit: You will never have access to ad accounts or campaign data You will never quote prices or make offers to clients or leads You will never communicate with anyone outside of provided scripts without approval You will never share any business information, client names, or lead data outside of this role You will sign a confidentiality agreement before starting Tools You Will Use Google Sheet — CRM, logging all interactions call.com — UK number for all outbound calls and SMS (provided) Gmail (EstatesDesk account) — all email communication (provided) Calendly — booking discovery calls All tools and access will be provided. You will not use personal accounts for any business communication. Hours & Availability Hours: 10 hours/week to start Availability required: Monday to Friday, 9am–5pm UK time (GMT/BST) Response time to the business owner: within 30 minutes during working hours Contract structure: Weekly renewal based on KPI performance Compensation Base retainer: 10$/hour (approx. 10hrs/week) Commission: 5% of the value of any order directly attributed to your follow-up or retention activity Payment: Weekly via Upwork Growth: Hours and responsibilities expand as business volume scales How to Apply Do not apply with a generic cover letter. Applications without the following will not be reviewed: A short Loom video (2–3 minutes) introducing yourself in English. Speak clearly and professionally — imagine you are leaving a voicemail for a UK solicitor. This is your English proficiency test. A written response to this scenario: "A solicitor completed an order with us 6 weeks ago. They haven't reordered. You've already sent one check-in email two weeks ago with no response. Write your next outreach message." Your Upwork profile must show a history of reliable, consistent work — even if in a different field. Applications that follow these instructions will be prioritised. Applications that don't will be declined. Final Note EstatesDesk is a growing business being built to a high standard. The person who joins at this stage, executes well, and grows with the operation will have a long-term role with increasing responsibility and earnings. We are not looking for someone to fill a seat — we are looking for someone who takes pride in doing their job right. If that is you, apply.