Secret Shopper Needed

# Secret Shopper / Market Research Caller (Commercial & Residential Property Inspection Industry) ## Overview We are seeking a professional and detail-oriented Market Research Assistant to contact competing property inspection companies and gather publicly available information regarding services, pricing, scheduling availability, proposal processes, and customer experience. This is a research-focused role intended to help us better understand our market and improve our customer experience. ## Responsibilities You will: - Call competing inspection companies throughout New Jersey and surrounding states - Inquire about inspection services as a prospective customer - Collect pricing information for various property types - Record turnaround times and scheduling availability - Document proposal and quoting processes - Evaluate customer service, responsiveness, and sales approach - Enter findings into a provided spreadsheet - Submit detailed notes after each call ## Information to Gather For each company, collect: ### Residential Services - Home inspection pricing - Additional services offered - Scheduling availability - Typical report delivery times - Upsells and package options ### Commercial Services - Commercial inspection pricing - Pricing methodology (per square foot, flat fee, custom quote, etc.) - Proposal process - Required property information - Typical turnaround times - Scope of services included ### Customer Experience - Response time - Professionalism - Follow-up process - Sales techniques used - Strengths and weaknesses observed ## Requirements - Excellent English communication skills - Comfortable speaking on the phone - Strong attention to detail - Ability to accurately document findings - Experience with market research, lead generation, customer service, or secret shopping preferred - Reliable internet connection and phone access ## Deliverables For each completed company: - Company name - Website - Phone number - Service area - Pricing information - Notes from call - Overall customer experience rating (1-10) - Recommended competitive positioning observations ## Project Scope - Initial project: 20 companies - Approximately 5-10 minutes per call - Ongoing work available for high performers ## To Apply Please include: 1. Your experience with phone-based research 2. Your location and timezone 3. Your hourly rate 4. A brief example of a market research or customer service project you have completed Applicants with experience in mystery shopping, market research, lead generation, appointment setting, or competitive analysis are strongly encouraged to apply.