Security Administrator II (US Contract)

Role Level: IC3 Role Title: Security Administrator II (US Contract) Reports to: Manager of Engineering Services Salary: $41/h Job Description The Security Administrator role supports BEMO managed service customers and internal teams by assisting in the implementation, management, and monitoring of security and compliance solutions across Microsoft 365 and hybrid environments. This role is focused on a security-centric customer base, and we are specifically seeking candidates with experience working in GCC High tenants. In this role, you will also have the opportunity to lead compliance frameworks, including SOC 2, ISO, and CMMC, by maintaining security and compliance requirements across regulated environments. The Security Administrator II IC3 will demonstrate the ability to conduct routine work with specialist and commercial knowledge in the following areas: • Microsoft 365 Security Administration • Azure • GRC Platforms • AI tools • Customer Service • Managed Services • Team Communication • Data Gathering and Analysis At BEMO, the Security Administrator IC3 competencies require: • Understanding of prioritization and time management of tasks • Building effective working relationships within the team and with peers • Demonstrates skill to influence other peers • Conducts complex tasks autonomously • Works on problems of moderate scope and uses multiple known practices and procedures to solve problems with the support of manager and peers • The ability to respond to customers’ security and compliance needs proactively and reactively in the alignment of BEMO’s products and service scope • Clear and open communicator with wider teams and stakeholders • Maintains transactional communication with customers or partners • Builds self-awareness about strengths and areas of development by being open to feedback from your manager and peers. • Consistently seeks to improve technical knowledge in the Microsoft technology and security areas Responsibilities & Primary Goals • Monitoring and Maintenance o Proactively secure Microsoft 365 and Azure environments o Monitor all security systems and provide advice on strategy and implementation for the customer base o Conduct security risk and vulnerability assessments on security package customers o Enforce data governance o Patch and vulnerability-managed life cycle o Implement updates programmatically on different security packages offered by BEMO o Send out customer communications on security improvements and maintenance • Automation and Implementation of Managed Service Solutions o Create and document repeatable processes through automation across our managed service maintenance activities o Manage internal projects, provide technical guidance o Must be comfortable performing multiple initiatives simultaneously in a fast-paced environment o Leverage AI and automation technologies to optimize processes, improve response times, and enhance overall managed service delivery • Cross-Group Collaboration and Support o Support the Customer Success team with customer-specific data for security scores and value realization efforts o Provide T1-T2 Team members support for tickets and issues relevant to managed service customers' security and compliance o Working with the BEMO IT Manager to align security policies and processes o Work collaboratively with delivery engineers, operations team members, customer success managers, support engineers, and our BEMO customers o Manage support queue during designated times • Managed Security o Triage: Working with our SOC team and Microsoft Sentinel, you will help filter the noise to prioritize incidents and alerts that matter to alleviate alert fatigue. o Investigate: Investigate and analyze the most critical incidents, and document progress and findings. You will be analyzing logs within M365 tools and Sentinel. o Respond: Contain and mitigate incidents faster with managed response and proactive remediation. o Prevent: Provide detailed recommendations and best practices to go beyond detection and response to prevent future attacks Requirements • Educational degree or diploma in Computer Science, Engineering, or the equivalent in proven experience • 2 + years of experience administrating, managing, and implementing Microsoft Azure and Microsoft 365 as an implementation, security, or support engineer. • Experience analyzing M365 usage data to identify issues and usage patterns • Strong critical thinking, analysis, and problem-solving skills • Strong competency in core professional skills, especially attention to detail, responsiveness, follow-through, and flexibility, with a high degree of emotional intelligence and tact • Ability to work independently and collaboratively with other internal teams when needed • Proven customer service experience with clear and consistent writing, presentation, and communication skills • Azure Cloud experience Specialized Knowledge or Skills Preferred • A Bachelor of Science or Engineering in Computer Science or a related field preferred • Other Microsoft certifications are preferred (AZ-500, SC-300, SC-400, etc.)