Senior Customer Support/Success Specialist (US daytime-evening shift)

Please do not apply if you're not serious about finding a job! We value both your time and ours. If you're not prepared to complete our 3-stage application and evaluation process - including the test task and a demo task on our platform - and you're not willing to respond to follow-up emails about it, please reconsider applying. This ensures a smoother and more respectful process for candidates who are genuinely interested and committed. As a Customer Support/Success Specialist it is crucial to have a genuine passion for assisting people and resolving issues. Being proactive is the most important in this job, so please don't apply if you are laid-back and need to be pushed. Strong communication and problem-solving abilities are essential to effectively support customers with their inquiries and concerns. Additionally, it is beneficial to dedicate spare time to stay informed about product knowledge and adopting the best practices in customer service. This includes exploring opportunities to enhance the overall customer experience. You will be responsible for providing exceptional customer service and technical support to our B2B clients via Intercom. Your main tasks will include troubleshooting technical issues, resolving customer inquiries, following up with technical solutions. Requirements: • 2+ years of experience as a customer support/success is a must • Experience with Intercom chat • Good eye for details and sense of ownership • Ability to work under stressful situations independently with a good time management • Excellent English communication skills, both written and verbal • High cognitive and technical skills • High level of empathy • Skill to concentrate and to be extremely attentive and persistent to find, read, remember, put into practice an information from diverse sources • Very good memory, critical thinking + logic