Senior Social Media Manager

Job Description About the Role We are a fast-growing, research-driven creative agency looking for a strategic, creative, and detail-obsessed Social Media Manager to join our Account Services team. In this role, you will lead social media strategy and execution across a diverse portfolio of enterprise and mid-market clients. You will bridge the gap between creative storytelling, community engagement, and data-driven performance. If you thrive in a fast-paced agency environment, have a "double-check everything" mindset, and know how to turn brand goals into high-impact digital presence, we’d love to hear from you! Key Responsibilities 1. Strategy & Content Planning Editorial Calendars: Develop, schedule, and maintain monthly/quarterly content calendars across Meta, LinkedIn, YouTube, TikTok, WhatsApp, and emerging platforms. Paid Social Management: Plan, execute, and optimize paid campaigns to achieve KPI benchmarks, maximize reach, and boost ROAS. UGC & Influencer Programs: Formulate strategies for user-generated content and influencer/creator partnerships to build brand authority and trust. 2. Content Execution & Quality Assurance Content Creation: Co-create high-quality copy, graphic assets, and short-form videos tailored to platform algorithms. Meticulous QA: Maintain absolute attention to detail—ensuring zero typos, working links, proper tagging, and strict adherence to client brand guidelines. 3. Community Management & Analytics Active Engagement: Build brand rapport by promptly responding to comments/DMs, managing day-to-day interactions, and escalating sensitive issues appropriately. Reporting & Insights: Compile monthly performance reports, analyze key metrics, and turn raw data into strategic growth recommendations. Social Listening & Trends: Monitor platform changes, competitor activity, and viral cultural moments to pitch timely content ideas. 4. Agency Operations Cross-Functional Collaboration: Partner with strategy, design, copy, and account teams to integrate social efforts into broader client marketing campaigns. Project Management: Track project hours and ad spend carefully to ensure efficiency and agency margin health. Required Qualifications Experience: 5+ years of dedicated social media management (agency experience with enterprise or mid-market accounts preferred). Schedule: Ability to work 40 hours per week during Pacific Standard Time (PST) business hours. Attention to Detail: Exceptional proofreading and organizational skills with a rigorous quality assurance process. Tool Proficiency: Hands-on experience with social platforms (Sprout Social, Metricool, Buffer), project management tools (Asana), and analytics suites (Meta Business Suite, Google Analytics, HubSpot). Multimedia Skills: Eyeball for visual aesthetics, basic video editing capabilities (CapCut/Premiere Rush/Reels/Shorts), and basic design literacy. Communication: Outstanding written/verbal English skills with the confidence to present strategy directly to enterprise stakeholders. Preferred Qualifications Experience with influencer outreach platforms and contract negotiations. Familiarity with social listening tools (e.g., Brandwatch, Meltwater). Experience handling crisis communications or high-visibility PR situations on social channels.