Social Media Strategist | Survey Calls agent script based

# Social Media Strategist | Script-Based Survey Calls Agent ### About the Role We’re looking for a **Social Media Strategist & Script-Based Survey Calls Agent** who can confidently communicate with customers, collect meaningful feedback, and turn customer insights into useful social media ideas. This is a great opportunity for someone who enjoys **phone communication, audience research, social media trends, and customer engagement**. ### Responsibilities * Conduct survey and feedback calls using a provided script. * Follow the script accurately while keeping conversations natural and professional. * Listen carefully to respondents and capture accurate answers. * Maintain clear and organized call records and feedback. * Identify common customer opinions, preferences, questions, and trends. * Research social media audiences and content trends. * Assist in developing social media content and engagement strategies. * Suggest content ideas based on real customer feedback. * Monitor audience engagement and identify opportunities for improvement. * Communicate findings clearly with the team. * Maintain professionalism throughout every interaction. ### What We’re Looking For * Strong spoken English and communication skills. * Comfortable handling scripted phone conversations. * Excellent listening and note-taking abilities. * Basic understanding of social media platforms and audience engagement. * Ability to follow instructions and scripts consistently. * Professional, reliable, and detail-oriented. * Previous experience in survey calling, customer service, telemarketing, market research, or social media is a plus. ### What We Provide * Calling scripts and campaign guidelines. * Clear instructions and workflow. * Remote working opportunity. * Training and campaign support. * Opportunity to develop experience in **social media strategy, market research, and customer communication**. ### Important The role involves **script-based surveys and genuine customer feedback collection**. Agents are expected to communicate honestly, respect respondents, accurately record feedback, and follow applicable calling and privacy requirements. If you’re confident on the phone and have a strong understanding of social media and customer behavior, **apply with a brief introduction and details of your relevant experience.**