Spanish-speaking Customer Service Agent

Rentumo simplifies the hunt for your perfect rental home, saving users valuable time scouring the internet 🚀 How it works: - Search the whole internet: We scout over +6k rental websites daily, adding +50k new homes to our listings to give users a wide array of options for their ideal home. - Tailored matches: Users share their search criteria and are notified via email whenever a matching home is found. - Premium membership advantage: Paid members get access to all landlord contact details and enjoy exclusive 24-hour early access to new matches. - Effortless interaction: The platform does the searching; users simply reach out to landlords daily upon receiving new matches. As a Customer Service Agent at Rentumo, your primary responsibility will be handling customer support tickets in Spanish-speaking markets, with the possibility of taking on additional markets as you grow. You will ensure that tenants receive fast, accurate, and professional assistance. This role is critical for maintaining high quality and satisfaction. You will act as the frontline of Rentumo, ensuring tenants have an excellent experience. We operate in a highly entrepreneurial setting, where proactivity, responsibility, and initiative are recognized and rewarded. There is significant opportunity for growth: team members who demonstrate strong performance, take ownership, and go beyond the basics can earn increased responsibilities, higher pay, and new opportunities within the company. In short, this role is not just about handling tickets, it’s about showing potential, being proactive, and helping Rentumo continue to grow while advancing your own career. Responsibilities – Customer Service Focus - Provide support to both tenants via tickets, emails, and Trustpilot responses, SoMe inboxes and other ad hoc. tasks. - Maintain high quality and customer satisfaction. - Identify recurring issues or opportunities for improvement and escalate or report them. Requirements and Qualifications - Proficiency in Spanish and English (both verbal and written communication). - Previous experience in customer service. - Strong communication skills and a customer-oriented mindset. - Ability to handle multiple tasks and prioritize effectively. Why Join Rentumo ⭐️ Play a key role in enhancing the customer experience and supporting Rentumo’s growth. ⭐️ Be part of a fast-growing and innovative company in the real estate industry. ⭐️ Work in a highly entrepreneurial environment where proactivity and responsibility are rewarded. ⭐️ Opportunity for career growth, increased responsibilities, and higher pay for those who demonstrate initiative and strong performance. We look forward to hearing from you!