Support Specialist - Excellent English skills

The Support Specialist is responsible for providing first response support to customers and clients and supporting the US Community Manager duties by reaching out to leads and current residents. Day-to-day duties may include but are not limited to general clerical tasks such as: answering phone calls, email correspondence, and administrative work. We ask that the remote team member has excellent typing skills, strong oral and written communication and the ability to work with a team. Skills/Traits We Hope You Have: - Excellent Call Handling Skills/Customer Experience Skills - Energetic: Bring boundless energy to the team, infusing enthusiasm into every project and interaction. - Positive Attitude: Uphold an ever-positive outlook, uplifting those around you and fostering a collaborative environment. - Kindness: Promote empathy and understanding among team members through acts of kindness and support. - Eagerness to Learn: Approach each day with a hunger for knowledge, seeking opportunities to expand skills and expertise. - Punctuality: Demonstrate dependability and reliability by consistently arriving on time, setting a standard of punctuality for the team. - Resourcefulness: Tackle challenges head-on, leveraging problem-solving skills to find effective solutions. - Team-Centric: Prioritize collective success over individual achievements, contributing to a culture of collaboration and support. - Communication Skills: Facilitate open dialogue and ensure everyone is heard, fostering a culture of transparency and effective communication. A reliable internet connection, fast computer, and an excellent microphone/headset is required! Responsibilities: - Answering emails and phone calls from current and or prospective tenants, owners and vendors - Assigning Emails Tickets and Text Messages to Appropriate Team Members - Send Text Messages to Residents and Interested Prospects - Following Checklists If you embody these qualities and are ready to make a positive impact within a dynamic team environment, we want to hear from you! Join us in our mission to achieve excellence through collaboration and continuous learning. Who We Are: We are Real Property Management Express. We are a team of elite 3rd-Party Property Managers who excel at managing world-class properties in the US. Our Purpose: To Shelter the World Shelter is an essential human need more fundamental than water and food. Shelter allows us to build families, communities, and businesses. Shelter allows us to serve others, build wealth, and live well. We exist to shelter the world. If we succeed, there will be more abundance, more flourishing, and more life. Our Niche: We Make Real Estate Investing Easy and Profitable. Please attach your resume to be considered!