Systems Administrator & Google Workspace Migration Specialist

Senior Systems Administrator & Google Workspace Migration Specialist (US Hours) Overview We are seeking an experienced Systems Administrator to support a 35-seat call center environment while leading a modernization initiative focused on migrating legacy infrastructure to Google Workspace. This role will begin with a comprehensive assessment and migration project and transition into ongoing administration, support, documentation, and process improvement. The ideal candidate has experience supporting small to mid-sized businesses, understands call center technology, can work independently, communicates clearly, and is comfortable owning projects from planning through execution. This is a long-term position with growth opportunities as additional client environments are onboarded. --- Important Requirements * Must work full US business hours * Required schedule: Monday through Friday, 8:00 AM to 5:00 PM Central Time (US) * Candidates outside the United States are welcome to apply if they can consistently work US Central Time hours * Strong English communication skills are required * Reliable high-speed internet and dedicated workspace required --- Primary Project: Google Workspace Migration The first major initiative will be planning and executing a migration from legacy infrastructure to Google Workspace. Responsibilities include: * Assess current infrastructure and dependencies * Design migration strategy * Configure Google Workspace * Configure Gmail and user accounts * Design Shared Drive structure * Migrate files and permissions * Implement MFA and security policies * Configure Google Groups * Create documentation and SOPs * Train users during migration * Provide post-migration support Candidates should have prior experience performing Google Workspace migrations. --- Current Environment Current systems may include: * Windows 11 workstations * Active Directory * VPN services * pfSense firewalls * VICIdial call center platform * VoIP systems and SIP carriers * Time tracking systems * WordPress website * Backup systems * Legacy infrastructure currently being evaluated for consolidation --- Responsibilities End User Support * User onboarding and offboarding * Password resets * Email troubleshooting * Workstation support * VPN support * Printer and peripheral support * General user assistance Systems Administration * Google Workspace administration * Identity and access management * User account management * Endpoint administration * Security monitoring * Backup verification * Vendor coordination Network & Security * Firewall administration * VPN administration * Security reviews * Access control management * Incident response Call Center Support * VICIdial administration * Basic dialer troubleshooting * Carrier coordination * Agent support * Escalation management Documentation * Create and maintain SOPs * Maintain infrastructure documentation * Maintain asset inventories * Document migrations and changes * Build knowledge base articles --- Required Skills * 3+ years of Systems Administration experience * Google Workspace administration * Windows 10/11 administration * Active Directory administration * VPN administration * Network troubleshooting * Excellent written and verbal English * Strong documentation skills * Ability to work independently --- Preferred Skills * Google Workspace migrations * VICIdial * Asterisk * VoIP systems * SIP carriers * pfSense * Linux administration * WordPress administration * MSP experience * Call center technology experience --- Bonus Skills (Nice to Have) These skills are not required but are highly valued: * Familiarity with Claude Code * Familiarity with AI-assisted development workflows * Experience deploying applications with Vercel * Experience deploying applications with Railway * Familiarity with Supabase * Understanding of APIs and integrations * Experience supporting development teams * Experience working in startup or entrepreneurial environments --- Success Metrics First 30 Days * Complete infrastructure assessment * Review all systems and documentation * Identify risks and optimization opportunities * Create Google Workspace migration plan First 60 Days * Begin migration activities * Improve documentation * Implement security improvements * Reduce operational bottlenecks First 90 Days * Successfully complete Google Workspace migration * Establish standardized support procedures * Reduce dependency on legacy infrastructure * Deliver complete SOP and system documentation --- Application Instructions Please include the following in your application: 1. Current country of residence 2. Hourly rate or monthly compensation expectations 3. Confirmation that you can work 8:00 AM to 5:00 PM Central Time (US) 4. Description of a Google Workspace migration you have completed 5. Experience supporting call centers or telephony environments 6. Experience with VICIdial, Asterisk, or similar dialers 7. Experience with Google Workspace administration 8. Experience with Active Directory migrations 9. Experience with VoIP systems and SIP carriers 10. Any experience with Claude Code, Vercel, Railway, or Supabase Please also include the phrase: **"Workspace Migration Ready"** at the beginning of your proposal so we know you have read the entire job description. --- Compensation Compensation is based on experience, technical capability, communication skills, and demonstrated success supporting production business environments. This is intended to be a long-term engagement for the right candidate.