Technical Implementation Specialist

Position Summary: As a Technical Implementation Specialist, you will own the end-to-end delivery of technical implementations for both new and existing clients. You’ll define project requirements, coordinate internal resources, support solution setup, and ensure a smooth transition into ongoing support. This role is ideal for someone who’s technically savvy and thrives in a cross-functional environment, working with clients, developers, product managers, and account teams. Key Responsibilities: Own implementation projects from kickoff to go-live - drive timelines, manage milestones, execute the implementation and ensure client success Partner with Account Management and directly with clients to understand needs and translate them into clear technical requirements Collaborate with Product and Engineering to guide client-specific setup and customizations Own the configuration of the software, including hands-on configuration, troubleshooting, and QA. Write and maintain customer-facing documentation, onboarding guides, and technical FAQs Support ongoing solution maintenance, including troubleshooting and small enhancements post-launch Conduct discovery sessions and implementation workshops with clients Use and query PostgreSQL databases to support data migrations, diagnostics, and QA Serve as a bridge between client needs and product evolution - gather feedback and contribute to feature prioritization Help triage and resolve technical support issues alongside the support team Qualifications: Bachelor's degree required. 3–5 years experience in technical implementation, solutions engineering, professional services, SaaS customer success, or similar roles Strong project management skills - ability to lead projects with multiple stakeholders and competing priorities Experience Experience working with PostgreSQL or other relational databases (writing queries, inspecting data, understanding schemas) Comfort working in and across SaaS platforms, including familiarity with APIs, integrations, and configuration Clear and confident communicator - capable of translating technical concepts into user-friendly language Experience writing documentation or how-to guides for end users A proactive, problem-solving mindset and ability to thrive in a dynamic, client-facing environment Preferred Qualifications: Experience in recruiting technology or HR systems (e.g., ATS, CRM, onboarding tools) Familiarity with JSON, REST APIs, or integration platforms like Zapier or Workato Familiarity with HTML Familiarity with data visualization and analytics tools (e.g. Google Analytics, Google Tag Manager, Lookr, Data Studio, Tableau, etc)