Technical Ops Coordinator (Systems & Integrations)

Technical Operations Coordinator (Systems & Integrations) Remote | Flexible Part-Time | Opportunity to Grow About the Role I'm the founder of multiple growing businesses in the legal and media industries, including a court reporting company and an educational podcast (The Court Reporter Podcast). As we scale, we use dozens of cloud-based platforms that all need to work together seamlessly. I'm looking for someone who genuinely enjoys solving technical puzzles. This is not a help desk role and it's not just checking boxes from a to-do list. You'll become the person who investigates issues, researches solutions, works with customer support, tests fixes, documents systems, and ensures our technology and integrations run smoothly. If you're the type of person who gets excited by figuring out why something isn't working—and won't stop until you've found the answer—this role is for you. Examples of Projects No two days will look exactly the same. One week you might: Troubleshoot why Calendly isn't sending Zoom links or confirmation emails. Diagnose Google Workspace permission issues. Configure Zoom integrations. Research AI tools for podcast production. Build automation between different software platforms. Organize and document business systems. Test new workflows before they're implemented. Create Standard Operating Procedures (SOPs). Work directly with software support teams until issues are fully resolved. Recommend better software or more efficient workflows. Future projects may include: Website management Domain and DNS configuration Google Workspace administration CRM implementation AI workflow automation API and integration research Technical documentation Internal knowledge base creation Security and permission management Software implementation and onboarding What Success Looks Like When something breaks... ❌ You don't immediately ask me what to do. ✅ You investigate. ✅ You research. ✅ You contact support. ✅ You test. ✅ You document. ✅ Then you come back with: "Here's what the issue was, here's what I tried, here's the solution, and here's how we can prevent it from happening again." You Might Be a Great Fit If You... Love figuring things out. Naturally Google everything before asking for help. Enjoy troubleshooting. Learn new software quickly. Like creating organized systems. Think several steps ahead. Take ownership instead of waiting for instructions. Communicate proactively. Enjoy improving processes. Technical Experience Experience with some of these is helpful, but curiosity and problem-solving matter even more. Google Workspace Zoom Calendly Microsoft 365 WordPress Zapier / Make AI tools Canva Notion ClickUp Airtable CRM software APIs and integrations DNS & domains (basic) Cloud software administration Bonus Experience Legal industry Podcast production SaaS administration Operations Technical support Systems administration Workflow automation Documentation QA testing The Kind of Person I'm Looking For You don't just complete tasks—you solve problems. You're comfortable hearing: "Calendly isn't sending emails." ...and then independently determining: Is it Calendly? Gmail? Google Workspace? Zoom? OAuth permissions? Email workflows? Subscription licensing? User error? Or a platform bug? Instead of forwarding the problem back to me, you own it until it's resolved.