Technical Support Representative - Part Time

About the Role We're looking for a detail-oriented Customer Support Technician to help manage and close customer support tickets. This role is focused on resolving user issues quickly, maintaining a high standard of service, and keeping our support queue running smoothly. You'll be the front line for user questions, account issues, billing concerns, and platform troubleshooting. Key Responsibilities - Respond to and resolve incoming customer support tickets in a timely manner - Troubleshoot account, billing, and platform access issues - Escalate complex or sensitive issues to the appropriate internal team - Maintain clear, professional, and empathetic communication with users - Document recurring issues and flag patterns to help improve the platform - Meet response time and resolution time targets (SLAs) - Update internal knowledge base articles and FAQs as needed - Follow platform policies regarding user privacy, safety, and content guidelines Required Qualifications - Prior experience in customer support, help desk, or a related role - Strong written communication skills - Ability to handle sensitive or difficult conversations with professionalism - Comfortable working with ticketing systems (e.g. Zendesk, Freshdesk, HubSpot, or similar) - Basic technical troubleshooting skills - Ability to work independently and manage a queue of open tickets Preferred Qualifications - Experience supporting users on a subscription based or membership platform - Familiarity with billing disputes, chargebacks, or payment processor issues - Experience working in a fast paced startup environment What We're Looking For Someone reliable, calm under pressure, and genuinely interested in helping users have a good experience. You should be comfortable working independently, communicating clearly, and knowing when to escalate an issue versus handling it yourself.