Technical Support Specialist

We're a growing SaaS company (ROASForm.com) building a high converting form and calendar platform that integrates directly with GoHighLevel. Who we're looking for: A sharp, client-facing team member who can handle customer calls, onboarding, and technical support, someone who speaks both marketing and tech fluently. What you'll do: -Jump on calls with customers — onboarding, demos, troubleshooting, check-ins -Investigate and resolve bugs and technical issues reported by users -Guide customers through setup, integrations, and best practices -Be the go-to person customers interact with — friendly, fast, and knowledgeable You MUST have both technical & marketing experience: -Be extremely knowledgable about GoHighLevel (workflows, automations, sub-accounts) -Technical knowledge of webhooks, UTM parameters, Meta Pixel setup, and Zapier/Make automations -Real marketing experience — you understand funnels (VSL funnels, schedule-call funnels), paid ads / media buying, and can speak the language (split tests, CPA, ROAS, CPL, CTR, etc.) -Excellent English communication skills — you'll be on video calls with customers regularly -A problem-solving mindset — you're comfortable digging into technical issues and figuring things out Bonus points if you have: -Experience with form/survey tools like Typeform, Jotform, or similar -Background in SaaS customer success or technical support with GHL -Experience with paid ads platforms (Meta Ads, Google Ads) Details: -Part-time to start, potential to grow into full-time -Flexible hours If you've worked in the GHL ecosystem and know marketing inside-out, we want to hear from you. IMPORTANT: Please apply with a Loom intro video in your initial message. Candidates who do not immediately provide a Loom video in the first message will not be considered.