Technical Systems Operations Specialist

Title: Email/CRM & Systems Operations Specialist (Mon/Tue Coverage + Surge Backup) Summary We're hiring a hands-on operations specialist to provide Monday-Wednesday coverage and surge backup for our email, CRM, and hosting stack. You'll maintain email deliverability, handle day-to-day system checks, triage alerts, provision infrastructure as needed, and support releases with light QA/PR review. This role is practical, fast-moving, and requires strong ownership. Schedule / Coverage - Primary coverage: Monday - Wednesday - Additional: on-call style surge backup as needed (during high volume periods or incidents) - Responsiveness targets: - Critical incidents: acknowledge/act quickly; aim for resolution within ~12 hours - Medium/low issues: resolve within ~24 hours Core Responsibilities Email Deliverability & Messaging Ops - Monitor and maintain internal/external email delivery health - Manage SMTP routing and sending infrastructure - Ensure compliance with sending limits/quotas and best practices (e.g., Google Workspace, AWS SES) - Investigate bounces, complaints, throttling, and deliverability drops; implement fixes - Manage and update deliverability/security DNS records (SPF, DKIM, DMARC), plus routing records as needed CRM Operations - Maintain and troubleshoot CRM messaging workflows (transactional + lifecycle messaging) - Implement and test workflow changes safely (staging/production) - Support CRM feature requests with operational/config/build assistance (pipelines, UI improvements, lead workflows) Systems / Hosting / Infrastructure - Perform routine server and hosting maintenance checks (uptime, basic performance, disk, logs) - Triage incidents and alerts; coordinate escalation when needed - Provision and manage infrastructure for projects: - VMs - Docker containers - Databases - Manage DNS and routing beyond email when necessary (tokens/auth-related records, service routing) Security / Access / Secrets - Manage secrets and API keys across providers (secure storage, access control, rotation practices) - Ensure minimal-access principles and safe operational handling Release Support / Quality - Support code delivery with light QA/acceptance checks - Participate in PR review when needed (operational correctness, deployment readiness, acceptance rules) - Maintain Git repo hygiene and basic versioning/release processes Documentation & Runbooks - Keep technical stack documentation accurate and current - Maintain/extend runbooks for common incidents and repeatable procedures Nice-to-Have Skills - SRE/DevOps mindset: monitoring, incident response, reliability practices - Familiarity with deliverability tooling and DNS debugging - Comfort with Docker-based deployments and basic database operations - Experience supporting teams with release coordination and operational QA Requirements - Proven experience in at least two of: email deliverability ops, CRM operations, systems administration, DevOps/SRE support - Strong DNS fundamentals (especially for email authentication records) - Ability to troubleshoot under pressure and communicate status clearly - Reliable, proactive ownership during coverage days What Success Looks Like - Stable deliverability with fast detection and remediation of issues - Alerts are triaged quickly and closed within target windows - Systems are maintained with minimal downtime and clean operational hygiene - Smooth support on Mon/Tue and dependable surge coverage when volume spikes - Documentation and runbooks stay updated as the stack evolves Working days: 3 days and maybe weekends Working hours: On demand (EST) Salary: $10 - $13/hr USD