Telehealth Customer Service and Patient Success Specialist

Location: United States — Remote Schedule: Approximately 10–15 hours per week Compensation: $14–$26 per hour, based on experience About the role We’re a growing telehealth platform looking for a warm and dependable customer support representative. You’ll speak with prospective and existing patients by phone, answer basic non-medical questions, and help people who started our sign-up or checkout process but didn’t finish. You don’t need to be a telehealth expert. We’ll provide training, approved answers, and clear instructions. What matters most is that you’re friendly, comfortable on the phone, dependable, and willing to learn. What you’ll do - Call people who started our quiz or checkout but didn’t finish - Respond quickly to new leads during your scheduled hours - Answer basic questions about pricing, billing, shipping, subscriptions, and next steps - Help people return to the quiz or secure checkout page - Respond to inbound and returned calls - Follow up with people who didn’t answer - Help existing patients with basic account and billing questions - Keep clear notes about each conversation - Escalate medical or medication-related questions to the appropriate team - Share common questions and feedback with us What we’re looking for - Must be based in the United States - Some experience in customer support, healthcare, sales, billing, reception, or another phone-based role - Friendly and confident on the phone - Comfortable making outbound calls - Clear written and spoken English - Dependable during agreed-upon working hours - Comfortable learning new software - Able to follow instructions and respect patient privacy - Reliable computer, internet connection, headset, and private workspace Important non-clinical boundary This is a customer support position, not a medical position. You will not give medical advice, recommend medications, discuss dosing, determine eligibility, or diagnose symptoms. We’ll provide clear instructions for escalating medical questions to the appropriate team. Nice to have These are helpful but not required: - Experience with GoHighLevel or another CRM - Previous healthcare or telehealth experience - Experience with outbound calls, sales, or checkout recovery - Experience helping customers with billing, subscriptions, or cancellations If you'd like to apply, please start your cover letter with "Yay🙌" so we know you read the entire job description. Please follow with any of your qualifications and why this job interests you. Looking forward to meeting with you!