VOIP Implementation Specialist

Job Title: Telecom (VOIP) Implementation Specialist Department: Operations / Implementation Reports to: Implementation Manager (or applicable leader) Position Summary The Telecom Implementation Specialist is responsible for executing end-to-end VoIP implementation projects, ensuring seamless deployment and high-quality service delivery for customers. This role owns key phases of implementation including planning, configuration, network validation, hardware installation, and go-live support. Success in this role requires strong technical expertise in VoIP systems and networking, high attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders. The ideal candidate is hands-on, solutions-oriented, and thrives in a fast-paced, customer-focused environment. Essential Duties and Responsibilities ● Install, configure, and test VoIP hardware and software including IP phones, conference phones, door phones, paging adapters, and UCaaS platforms ● Conduct site surveys to assess technical requirements, infrastructure readiness, and deployment risks ● Perform pre-installation network and ISP testing to ensure optimal voice quality and reliability ● Configure and validate network settings (QoS, VLANs, DHCP, TCP/IP) to support VoIP performance ● Complete data validation and VoIP account setup to ensure accurate system configuration ● Manage phone number porting and service activation workflows to support smooth transitions ● Troubleshoot network and voice issues during implementation and escalate when necessary ● Maintain detailed and accurate project documentation for future service and support needs ● Provide end-user training and documentation to ensure successful adoption ● Collaborate cross-functionally with internal teams and external stakeholders to align on timelines and expectations ● Perform additional duties as assigned Competencies To perform the job successfully, an individual should demonstrate the following: • Adaptability – Navigates changing environments and project variables while maintaining high performance • Business Ethics – Demonstrates integrity, accountability, and professionalism in all interactions • Communication – Clearly conveys technical information to both technical and non-technical audiences • Continuous Learning – Actively builds knowledge in VoIP technologies and networking best practices • Problem Solving – Identifies issues quickly and develops effective, scalable solutions • Teamwork – Collaborates effectively across teams to deliver strong customer outcomes What We’re Looking For ● High school diploma or equivalent required; associate or bachelor’s degree preferred ● 2+ years of experience in VoIP implementation, telecom, or network deployment roles ● Strong understanding of VoIP systems, data networks, and related hardware ● Proficiency in networking concepts including TCP/IP, DHCP, QoS, and VLANs ● Experience with hosted PBX systems required; on-premise systems a plus ● Proven ability to troubleshoot network and voice quality issues ● Strong communication skills with the ability to translate technical concepts clearly ● Highly organized with strong attention to detail and ability to manage multiple projects simultaneously ● Experience conducting site surveys and onsite installations preferred ● Valid driver’s license and reliable transportation required Supervisory Responsibilities This position does not have supervisory responsibilities.