Vietnam Travel Concierge Coordinator (Part-Time)

Title: Vietnam Travel Concierge Coordinator (Part-Time) About Sen Sen is a WhatsApp-based travel concierge helping international travelers navigate Vietnam with confidence. We combine AI tools with local human support to coordinate transportation, activities, and travel assistance. Our mission is simple: “Be the trusted local contact travelers wish they had when visiting Vietnam.” We are currently preparing for a pilot launch in Hanoi and are looking for our first Travel Concierge Coordinator to help support travelers and manage day-to-day operations. Responsibilities • Monitor traveler inquiries and requests • Communicate with travelers in a friendly and professional manner • Coordinate airport transfers and transportation bookings • Assist with tourist activity requests and recommendations • Work with local vendors and service providers • Update booking statuses and internal records • Escalate unusual situations and customer issues when necessary • Help improve operational processes as the pilot grows Ideal Candidate • Based in Vietnam • Strong English communication skills • Friendly, reliable, and customer-focused • Comfortable using WhatsApp and web-based software • Organized and detail-oriented • Experience in tourism, hospitality, travel, customer service, or operations is a plus • Ability to solve problems independently and remain calm under pressure Examples of Situations You May Handle • A traveler’s flight is delayed and their driver needs to be informed • A customer needs help arranging transportation between cities • A traveler wants recommendations for activities in Hanoi • A vendor needs updated booking details • A customer has questions during their trip Compensation • Part-time pilot position • Monthly retainer during pilot phase • Opportunity for increased responsibilities as the business grows Why Join? • Be one of the first team members of an early-stage travel startup • Help shape operations from the ground up • Work directly with the founder • Flexible remote work • Opportunity to grow into a larger operations role as the company expands Application Questions 1. Tell us about any experience you have in tourism, hospitality, customer service, or travel operations. 2. How would you handle a situation where a driver cancels one hour before a traveler arrives? 3. How would you respond to an upset traveler whose plans changed unexpectedly? 4. What are your typical weekly availability and working hours? 5. Why are you interested in helping build Sen?