Virtual Assistant for Creative Art Business | Customer Support, Email Management & Outreach

About Us Hella Handcarved is an interactive printmaking and design studio creating custom hand-carved stamps, live community block-printing experiences, branded activations, and handmade art. We're growing quickly and looking for a proactive Virtual Assistant to help keep our operations organized while providing exceptional customer support. We're looking for someone who enjoys building systems, communicating with people, and helping creative businesses thrive. This is a long-term position with room to grow into a larger operations or project management role. --- Responsibilities Customer Support & Email Management - Respond to customer inquiries with warmth, professionalism, and attention to detail - Manage order updates and communicate production timelines - Answer questions about custom stamp orders and live event bookings - Follow up with customers waiting on proofs, invoices, or approvals - Organize and maintain inboxes to ensure nothing falls through the cracks Calendar & Meeting Management - Schedule meetings and discovery calls - Coordinate appointments with clients and event organizers - Send reminders and confirmations - Manage calendar availability and booking links Sales & Outreach - Research potential events, markets, festivals, nonprofits, and businesses - Send personalized cold outreach emails introducing Hella Handcarved - Conduct outreach through Instagram, Facebook, and LinkedIn when appropriate - Track leads and follow-up conversations - Help build long-term partnerships and sponsorship opportunities Administrative Support - Create and maintain spreadsheets and trackers - Organize Google Drive files and documents - Update CRM or customer database - Assist with invoices, contracts, and basic project coordination - Help improve and automate repetitive workflows using AI and automation tools Operations Support - Help identify opportunities to streamline business processes - Document Standard Operating Procedures (SOPs) - Recommend systems that improve efficiency and customer experience - Support special projects as our business grows --- We're Looking For Someone Who Is: - Exceptionally organized - Proactive and self-directed - Friendly and professional in written communication - Comfortable talking with customers and potential partners - Tech-savvy and quick to learn new systems - Detail-oriented without needing constant supervision - Excited about supporting a small creative business with a community-centered mission --- Preferred Experience - Virtual Assistant or Executive Assistant experience - Customer service or client success experience - Inbox management - Calendar management - Cold email outreach or lead generation - Google Workspace - Canva - Notion, Airtable, Trello, Asana, or ClickUp - CRM systems - Social media messaging and communication - AI tools for improving workflows/accessibility --- Bonus Points If You Have Experience With - Creative businesses - Handmade products or artisan brands - Event coordination - Community organizations - Small business operations - Process automation --- Hours - Flexible - Starting around 5–15 hours per week with opportunity to increase - Long-term preferred --- To apply, please answer the questions. Please note: we care more about initiative, communication, and reliability than having a perfect résumé. If you're someone who loves creating order from chaos and helping meaningful businesses grow, we'd love to hear from you.