Virtual Executive and Personal Assistant

Executive & Personal Assistant Position Summary We are seeking a highly organized, proactive, and detail-oriented Executive & Personal Assistant to provide administrative, operational, customer service, marketing, and personal support to business ownership. The ideal candidate is resourceful, tech-savvy, customer-focused, and capable of managing multiple priorities while maintaining professionalism and confidentiality. Key Responsibilities Executive & Administrative Support • Manage calendars, appointments, reminders, and business-related scheduling. • Conduct online research and gather information to support business projects, strategic planning, and decision-making. • Utilize online tools and AI platforms, including ChatGPT and similar technologies, to research topics, analyze information, and provide actionable business insights. • Prepare reports, summaries, and project updates as requested. • Assist with special projects and administrative tasks as assigned. Customer Service & Property Management Support • Monitor and respond to guest and client inquiries on Airbnb, Peerspace, Giggster, Turo, and other platforms. • Maintain a response time of less than 30 minutes whenever possible to ensure exceptional customer service. • Contact Airbnb guests upon check-in to: ◦ Thank them for their reservation. ◦ Welcome them to the Charlotte area. ◦ Confirm and document an emergency contact phone number. • Prepare and send a daily report by 9:00 AM outlining all Airbnb arrivals and departures, including: ◦ Guest name ◦ Property address ◦ Room number or unit designation • Assist in resolving guest concerns and coordinating solutions as needed. Social Media & Marketing Support • Research, create, edit, and schedule weekday Instagram content to promote company businesses and properties. • Develop engaging captions, hashtags, and content ideas to increase visibility and customer engagement. • Monitor social media activity and assist with audience engagement as directed. • Support marketing initiatives and promotional campaigns. Personal Assistant Duties • Complete errands and personal tasks as assigned, including online shopping, purchasing supplies, coordinating deliveries, and managing appointments. • Assist with travel arrangements, reservations, and scheduling needs. • Coordinate with vendors, contractors, and service providers as needed. • Support household and business-related administrative tasks. Local Errands & Field Support • Perform occasional in-person errands and property-related tasks within the Puerto Plata area. • Assist with vendor coordination, supply purchases, inspections, or other local support needs when requested. Qualifications • Previous experience as an Executive Assistant, Personal Assistant, Administrative Assistant, Property Manager, or similar role preferred. • Excellent written and verbal communication skills. • Strong customer service skills and professional phone etiquette. • Experience using Airbnb, Peerspace, Giggster, Turo, social media platforms, and productivity software is preferred. • Comfortable using AI tools, online research platforms, and technology applications. • Strong organizational skills with the ability to multitask and prioritize effectively. • Self-motivated and capable of working independently in a remote environment. • Reliable transportation for local errands in the Puerto Plata area. Core Competencies • Professionalism and confidentiality • Time management and organization • Customer service excellence • Social media content creation • Research and analytical thinking • Problem-solving and initiative • Attention to detail • Effective communication Work Schedule Candidates should be available during standard business hours and able to respond promptly to time-sensitive customer inquiries. Occasional evenings, weekends, and local errands may be required based on business needs. Reporting Relationship Reports directly to ownership and supports multiple business operations, projects, and personal administrative needs. $500/Month is the proposed budget for one month; 40 hours a week.