Virtual Front Desk

Bluegrass ID Associates is a growing infectious diseases and internal medicine private practice dedicated to providing compassionate, high-quality care to patients in Brevard County, Florida, and beyond. We are seeking a reliable, professional, and tech-savvy Virtual Front Desk Coordinator to serve as the first point of contact for our patients and referring providers. This fully remote role is critical to ensuring smooth clinic operations, excellent patient experience, and compliance with healthcare regulations. The ideal candidate is organized, empathetic, detail-oriented, and comfortable working independently in a fast-paced medical environment while maintaining HIPAA compliance at all times. Key Responsibilities: Answer and manage high-volume incoming calls, schedule appointments, and handle patient inquiries via phone, email, patient portal, and messaging platforms. Verify patient insurance eligibility, benefits, and authorizations; assist with referral processing and prior authorizations. Register new patients, update demographic and insurance information in the electronic health record (EHR) system (ECW). Collect patient payments, co-pays, and outstanding balances; process credit card payments securely and send statements as needed. Triage patient messages and clinical calls, escalating urgent matters promptly to clinical staff or providers. Maintain accurate patient records, ensure data integrity, and support compliance with HIPAA, OSHA, and other regulatory requirements. Assist with administrative tasks including scanning, faxing, uploading documents, and coordinating with billing and medical records teams. Support practice workflows such as appointment confirmations/reminders, no-show follow-up, and patient communication. Collaborate with the on-site team and other virtual staff to maintain efficient front-desk operations. Participate in staff training, onboarding, and process improvement initiatives as requested.