Virtual Health Administrator for Health & Wellness Clinics

Virtual Health Administrator About Us We are a growing multidisciplinary healthcare organization in Ontario, Canada, providing Chiropractic, Physiotherapy, Massage Therapy, Naturopathy, and related healthcare services. We are seeking a reliable, detail-oriented Virtual Health Administrator to support our clinic operations and patient experience. Schedule Requirements Applicants must be available to work: * Monday to Thursday: 2:00 PM – 8:00 PM (Eastern Time) * Friday: 2:00 PM – 6:00 PM (Eastern Time) Responsibilities * Complete insurance verification calls in a timely manner * Post patient payments accurately within our EMR system * Monitor and manage accounts receivable balances * Process assigned administrative tasks from Office Administrators * Contact patients regarding product renewals and reorder opportunities * Follow up on new appointment requests and schedule patients promptly * Maintain accurate patient records and documentation * Submit a daily end-of-shift report summarizing completed tasks and outcomes Qualifications * Previous experience in healthcare administration, medical administration, or insurance coordination preferred * Strong telephone communication and customer service skills * Excellent organizational skills and attention to detail * Comfortable working with EMR software and online scheduling systems (ie: Jane App EMR) * Ability to multitask and work independently in a fast-paced environment * Reliable internet connection and quiet remote work environment * Proficient in English (written and verbal) Preferred Experience * Medical, physiotherapy, chiropractic, rehabilitation, or allied healthcare administration * Insurance verification and direct billing * Accounts receivable follow-up * Jane App EMR experience (an asset) What We Offer * Consistent weekly schedule * Long-term opportunity with a growing healthcare organization * Structured training and support * Performance-based growth opportunities When applying, please include: 1. A brief summary of your healthcare administration experience. 2. Your experience with insurance verification and accounts receivable. 3. Confirmation that you are available during the required hours. 4. Your hourly rate expectation. PLEASE NOTE: This is a time and work-based position. Upwork tracks your Time and Work Activity and it is reported to us. When you stop work on your computer stops for a period of time, the Upwork timer is automatically paused. Intentionally moving your mouse or downloading apps to prevent your work timer from pausing is dishonest, considered theft, and will be reported to Upwork. We pay for actual work during our agreed work time. If you agree with this term, if it sounds fair to you, and if you are an honest hardworking person, we want you on our team!