Virtual Property Management Assistant – Bilingual (English/Spanish)

About the Role Lotus West Properties is seeking a dependable, bilingual (English/Spanish) Virtual Assistant to serve as front-line support for our property management operations. This remote role combines phone-based reception, maintenance coordination, administrative support, and operational follow-through. This position is best suited for someone who is organized, responsive, and comfortable managing multiple responsibilities in a fast-moving environment. Prior property management experience is required. Key Responsibilities Answer and route incoming phone calls professionally during business hours Coordinate maintenance requests with vendors, tenants, and internal staff (via AppFolio) Track work orders and follow up to ensure timely completion Track long-term maintenance projects and recurring jobs Maintain clear communication between tenants, vendors, and management Assist with administrative and operational tasks, including organizing and tracking follow-up calls Support day-to-day remote operations as needed Requirements Prior property management experience (required) AppFolio experience (required) Experience coordinating maintenance or construction vendors (required) Familiarity with apartment building operations (required) Fully bilingual in English and Spanish (spoken and written) Strong organizational and time-management skills Professional phone manner and communication skills Ability to multitask and manage shifting priorities Reliable, punctual, and detail-oriented Able to work independently in a remote environment Compensation & Growth Performance-based raises Long-term opportunity for growth and expanded responsibilities How to Apply: Please submit your resume and a brief description of your property management experience and bilingual capabilities.