Virtual Receptionist – Outbound Lead Calls & Appointment Booking IT Services

About the Role: BitHawk IT is a remote and local computer repair business in Columbia, SC. When a new lead comes in through Thumbtack, I need someone to call them back immediately, have a natural conversation, and book them into my calendar. Speed matters — leads go cold fast. This starts as a contract trial role, with the potential to transition to a full-time employee position. I need to see how well this works and if the leads coming in are consistent enough to warrant a full time employee. What You'll Do: - Monitor for new leads Monday–Friday, 8AM–5PM EST and call them back within minutes of arrival - Have a friendly, natural conversation to understand what the customer needs and book them in - Book confirmed appointments directly into my scheduling system (Zoho Bookings) - Log call outcomes in my CRM (Zoho CRM) - Send follow-up texts to leads who don't answer Requirements: - Native English speaker - Previous outbound calling or lead intake experience required - Available and actively monitoring 8AM–5PM EST Monday–Friday — not checking in periodically - Reliable internet, quiet background, clear phone voice - Comfortable handling calls independently without a script Tools Zoho CRM, Zoho Bookings, Quo (business phone) Reliability and response speed are more important than years of experience. If you're a natural on the phone and can take ownership of the role, I want to hear from you.