Virtual assistant for a law firm in Spain

We are a Spanish law firm specialized in personal and business debt cancellation, corporate debt restructuring, and mortgage foreclosure defense. We are looking for a stable, fully remote virtual assistant to join our team on a permanent basis. Responsibilities: Inbound call handling in Spanish (initial lead qualification following our internal protocol). Scheduling appointments in our CRM Client communication via CRM and email. Preparing and organizing case files in Google Drive. Administrative support on our platform (training provided). Follow-up on dormant leads and internal reporting. Requirements: Native or fully bilingual Spanish (mandatory — most clients are Spanish speakers and the role involves daily phone interaction). Conversational English is a plus. Previous experience as a VA at a law firm, consultancy, or B2B service company. Strong phone manners, empathy, and patience (our clients are individuals dealing with significant financial distress). Proficient with Google Workspace, WhatsApp Business, and CRMs. Ability to follow protocols precisely and report issues clearly. Availability in Spanish peninsular hours (CET): morning shift, afternoon shift, or both. What we offer: 100% remote, stable engagement via Upwork. Flexible workload (part-time or full-time, negotiable). Established firm with clear protocols and onboarding training included. Weekly payment via Upwork. How to apply: Send a personalized cover letter (no copy-paste templates) covering: Your previous experience at law firms or in legal client service. Your availability in Spanish peninsular hours. Why this specific role interests you. To filter candidates who actually read this listing, start your proposal with the word "Reinicio". Proposals that do not include it will not be reviewed.