VoIP / Business Phone System Setup

Posted 2 months ago

Worldwide

Summary

We need an experienced VoIP/business phone specialist to help migrate and configure our customer service phone system for remote virtual assistants, primarily Philippines-based agents. ***WHEN APPLYING PLEASE ESTIMATE NUMBER OF HOURS NEEDED OR TOTAL COST FOR THIS PROJECT*** Current system is Grasshopper and we need to preserve/port our existing business phone numbers. We need help selecting the best platform (OpenPhone, Dialpad, Aircall, etc.), setting up remote agents, configuring call routing and queues, setting up desktop/mobile apps, testing overseas call quality, and creating simple documentation for our team. We also want someone who can train our management team and virtual assistants on how the system works after setup. Looking for someone with real experience setting up remote customer service phone systems for distributed teams.

  • Less than 30 hrs/week
    Hourly
  • < 1 month
    Duration
  • Intermediate
    Experience Level
  • Remote Job
  • One-time project
    Project Type
Skills and Expertise
Mandatory skills
VoIP
VoIP Administration
Activity on this job
  • Proposals:20 to 50
  • Last viewed by client:4 weeks ago
  • Hires:
    1
  • Interviewing:
    16
  • Invites sent:
    27
  • Unanswered invites:
    3
About the client
Member since May 25, 2017
  • United States
    Lenexa4:10 AM
  • $554K total spent
    177 hires, 32 active
  • 30,464 hours
  • Sports & Recreation
    Mid-sized company (10-99 people)

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