E-commerce Marketplace Manager (Media Brand)

E-commerce Marketplace Manager (Media Brand) 📄 Job Description: We are a fast-growing U.S.-based e-commerce company selling media goods across multiple marketplaces. We currently process ~200 orders per day and are scaling toward 500+ orders daily. We are looking for a highly detail-oriented Marketplace Manager with an e-commerce experience (considered as an advantage) to manage daily operations and customer support. First of all you will manage eBay and Discogs marketplaces. ⚠️ IMPORTANT APPLICATION INSTRUCTION To be considered, you MUST write the name of the music band you like. Applications without this will be ignored. Also please write us do you a have a pet or not? Key Responsibilities: Order Processing: Manage and fulfill orders from eBay and Discogs; coordinate and place orders with partner suppliers. Inventory & Allocation: Process incoming product lists from partners and accurately allocate stock to match open customer orders. Coordinating with warehouse & internal team. Shipping Logistics: Purchase shipping labels and maintain organized tracking/shipping spreadsheets. Customer Support: Handle 30–50 daily customer inquiries across eBay and Discogs with professionalism, politeness, and attention to detail; provide thorough and helpful responses by researching answers internally or online. On-Demand / Flexible Work: Respond to incoming requests promptly — turn on your computer and process orders as soon as they come in (no fixed schedule, task-driven workflow). Time Tracking: Working hours are monitored via Insightful (activity tracking software). 🔹 Requirements: • Experience managing e-commerce store (will be considered as an advantage) • Experience with high order volume (100+ orders/day preferred) • Strong attention to detail • Ability to work with spreadsheets and bulk uploads • Experience in media products is a plus • Strong English communication • Process-driven mindset • Ability to work independently 🔹 Nice to Have: • Experience with Amazon, Walmart, eBay, Discogs • Experience in international shipping • Knowledge of marketplace analytics tools • Experience with inventory forecasting 🔹 What We Offer: • Long-term collaboration • Fast-growing company • Clear KPIs and performance-based offers • Opportunity to grow into Operations Lead role.