L2 support Engineer needed

Posted 2 days ago

Worldwide

Summary

Job description: We need a level 2 engineer to handle escalated client tickets and communicate directly with customers. What you’ll do: · Take over L1 escalations and troubleshoot complex issues (server errors, API failures, login problems). · Reply to clients in plain English with clear updates and resolution steps. · Check logs, databases, and system status to find root causes. · Escalate only critical bugs to L3/Dev team. · Document fixes for the team knowledge base. Requirements: · 2+ years in technical support. · Basic SQL (SELECT, JOIN) and Linux (grep, tail). · Experience with any ticketing system (Zendesk, Jira, Freshdesk). · Good written English for client emails. Nice to have: · Experience with REST APIs.

$5.00
Fixed-price
Entry level
Experience Level
Remote Job
One-time project
Project Type

Contract-to-hire opportunity

This lets talent know that this job could become full time.
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Skills and Expertise

Mandatory skills

Technical Support

System Administration

Activity on this job

Proposals:10 to 15
Last viewed by client:2 days ago
Hires:
1
Interviewing:
0
Invites sent:
1
Unanswered invites:
0

About the client

Member since Nov 1, 2024

Malaysia
Kuala Lumpur6:30 PM
$290 total spent
16 hires, 1 active
1 hour
Art & Design
Small company (2-9 people)

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