Hire the Best Community Policy(ies) Freelancers in Quezon City, PH

A highly skilled and detail-oriented professional with Big 4 experience specializing in ISO 9001 and ISO 27001 standards, with extensive experience in managing and implementing robust quality management systems (QMS) and information security management systems (ISMS). Proficient in conducting comprehensive internal audits to ensure compliance with industry standards and organizational policies. Key Expertise: - ISO 9001: Expertise in developing, maintaining, and improving quality management systems (QMS), ensuring efficient processes and continuous improvement. - ISO 27001: Strong proficiency in implementing ISMS frameworks to protect sensitive information, manage security risks, and achieve compliance with regulatory requirements. - Internal Audits: Conducts thorough internal audits for both ISO 9001 and ISO 27001, identifying gaps and non-conformities, and developing actionable remediation plans to improve compliance and effectiveness. - Risk Management: Skilled in assessing risks, creating mitigation strategies, and enhancing overall security posture. - Continuous Improvement: Actively promotes continuous improvement initiatives to enhance operational efficiency, security, and quality outcomes.

I bring a diverse background in internal auditing and administrative operations across manufacturing, trading, aviation, education, and health sectors. With a strong track record of delivering internal audits aligned with international standards, I help clients achieve and maintain compliance while improving their operational efficiency and risk posture. Certifications: ✅ ISO 9001:2015 Quality Management Systems Lead Auditor Exemplar Global Competency Units: TL, AU, QM Issued by Global Compliance Certification (GCC) ✅ Operational Hazard Identification and Risk Mitigation Course Issued by Singapore Aviation Academy, International Civil Aviation Regulation (ICAO) Course Code: 201/146/SMS HIRM | May 7–10, 2018 ✅ Core Competencies ✓Internal Auditing & Compliance – ISO 9001, ISO 14001, NDIS, Safety Management Systems (SMS), Civil Aviation Regulations and EduTrust ✓Risk Management ✓Policy and Procedure Development & Review ✓SOP, Template and Form Development ✓Documentation Review & Audit Preparation ✓Corrective Actions & Continuous Improvement ✓Administrative & Operational Support ✅ SYSTEM & TOOLS ✓Google Workspace / Google Drive ✓ChatGPT ✓Canva ✓ClickUp ✓Asana ✓Mondaycom ✓HubSpot ✓SweetProcess ✓Podio ✓Hubstaff ✓Xero ✓CRM systems ✅ SOFT SKILLS ✓ Results-oriented ✓ Deliver projects as planned ✓ Organized ✓ Fast learner ✓ Resourceful ✓ Determined ✓ Can work with less supervision ✅ SUPPORT PROVIDED TO CLIENTS ✓ Provide end to end support for ISO 9001 certification, from initial gap assessment and QMS development through implementation, internal audit, management review, certification audit preparation, corrective actions and ongoing improvement\. ✓Design and update documents such as manuals, SOPs, templates and forms to meet relevant standards and legislative requirements. ✓Work with clients to understand and map their actual processes and requirements. ✓Provide guidance to clients on relevant standards, legislation and compliance requirements. ✓Conduct gap assessments and internal audits, and monitor outstanding actions. ✓Assist clients with root cause analysis and incident investigations where required. ✓Help clients develop corrective and preventive actions to address identified issues and root causes. ✓Review trends and identify opportunities for improvement. ✓Follow up on outstanding actions to make sure agreed deadlines are met. ✓Assist clients with strategic and operational planning, including setting objectives, identifying risks and opportunities, and monitoring action plans. ✓Provide general administrative support where required.

I am offering more than 17 years of valuable experience in leadership and management acquired through the various disciplines in the Trust and Safety (Policy Enforcement), Customer Service and Technical Support operations. I am capable of cultivating collaborative and productive working relationships with all the shareholders within an organization (company, client, employee values). In recent years, I have enjoyed working for the Policy Enforcement Operations of the largest online-freelancing website. The opportunity to build relationships while developing peers and improving processes to achieve operational efficiencies and company goals while driving customer satisfaction is my niche. In my extensive experience in leadership and management capacities, I still live to learn. I would love to share my expertise and learn from you too. -Fluent in English and Filipino; -An internet savvy who loves to make people laugh and confident about themselves; -Enthusiastic, learner, self-reliant, adaptive and disciplined; -Highly talented senior manager with 17 years of experience in operations leadership, customer service, technical support, trust and safety, policy enforcement, marketplace quality and content engagement. -Proven ability to develop, work with, and stimulate synergy between different departments and groups. -Excellent account management and vendor management/negotiation skills. -Decision-making skills and conflict resolution management. -Employee motivation, rewards and recognition and SAP (Success Action Plan). -Excellent presentation and communication skills. -Excellent fit for an empowered and driven successful management team or organization.