Hire the Best Corporate Social Responsibility (CSR) Specialists
in Spain
Barcelona, Spain
Over 10 years of expertise in Customer Experience (CX) and Compliance, with a proven track record in: - Zendesk Administration: Skilled in configuration, setup, and creating tailored reports and dashboards using Zendesk Explore. - Customer Experience & Service Excellence: Driving customer satisfaction through strategic CX initiatives and effective service management. - Compliance Mastery: Expertise in Anti-Money Laundering (AML), National Crime Agency (NCA) reporting, and ensuring regulatory adherence. - Quality Assurance: Implementing robust QA frameworks to uphold service standards and enhance operational efficiency.
- Customer Service
- Phone Communication
- Zendesk
- Complaint Management
- Compliance Training
- Yoga Instruction
Madrid, Spain
Operations and Team Leadership professional with 13+ years of experience in trust & safety, content moderation, customer support, and quality management. I currently lead Agent Ops, managing high-risk accounts, cross-functional workflows, and team performance. My background spans BPO operations, executive assistance, e-commerce support, and large-scale moderation projects, bringing a strong mix of people leadership, process optimisation, and bilingual communication.
- Content Moderation
- Content Analysis
- Team Management
- QA Management
- Product Management
- Administrative Support
- Office Administration
- Data Entry
- Scheduling
- Supervision
- Book Writing
- Transaction Data Entry
- Administrate
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