Hire the Best Corporate Social Responsibility (CSR) Specialists

🌍 Senior ESG Consultant & Project Manager — 15+ years delivering measurable impact for global companies, NGOs, and governments across the UK, USA, EU, Israel, Brazil, and Latin America. I help you with: ✅ CSRD / EFRAG Compliance & ESG Reporting I prepare companies in global supply chains for EU sustainability reporting mandates: Scope 1, 2 & 3 carbon accounting, double materiality assessments, GRI/TCFD/ESRS alignment. Active clients in UK, India, Greece, and the USA. ✅ ISO Auditing & Certification Certified Lead Auditor for ISO 9001, 14001, 45001, 27001 & SMETA (Sedex). I've guided companies through successful audits for COSTCO, WALMART, and tier-1 global buyers. I handle the full process — gap analysis → system design → audit readiness. ✅ ESG Strategy & Carbon Footprint Reduction Hands-on implementation of ESG frameworks (ISO 26000, Ecovadis, BSCI, BAP, BRC, MSC). Delivered a 15% carbon footprint reduction and 20% water savings for a 7,000-employee industrial company. ✅ Project Management (Digital & NGO Programs) Agile/Scrum, ClickUp, remote cross-cultural teams across time zones. I've managed AI-driven software projects, digital marketing campaigns, and complex NGO program portfolios simultaneously. ✅ Grant Writing & Resource Mobilization Secured $5M+ in grants from USAID, EU, UNICEF, WFP, UNHCR. Expert in donor compliance, reporting, and positioning proposals for competitive funding rounds. Why clients choose me: → I deliver results, not reports. Every engagement includes clear KPIs and measurable outcomes. → Multilingual: English · Spanish · Portuguese · Italian — ideal for international and EU projects. → I've operated at government, C-suite, and field level — I bridge strategy and execution. → Available 30 hrs/week. Time zones: Americas + Europe covered. Let's connect. Tell me your challenge and I'll tell you how I'd solve it. .

Looking to scale your customer support, streamline your workflows, or need an experienced leader to manage your support team? Let’s connect. With over a decade of experience spanning front-line technical support, financial billing, and high-level CX operations management, I help businesses transform their customer service into a seamless, high-performing operation. Whether you need a consultant to build your support infrastructure from scratch or a seasoned Team Lead to mentor your agents and drive metrics, I bring the strategic insight and hands-on experience to deliver results. What I Bring to Your Team: • CX Operations & Tool Optimization: Experienced in auditing customer service operations, setting up Help Scout workflows, writing comprehensive SOPs, and building tailored Customer Support Playbooks for long-term scalability. • Team Leadership & Performance Coaching: Proven track record as a Team Lead managing and mentoring front-line representatives, tracking support metrics, and creating action plans to improve overall lines of business. • Technical & Billing Escalations: Years of experience handling complex technical troubleshooting and sensitive financial/billing inquiries via phone, email, and chat for major global brands. Core Expertise & Tools: • Platforms: Help Scout, Zendesk, and Gorgias • Leadership: Team Management, Performance Monitoring, Agent Coaching, SOP & FAQ Development • Channels: Omnichannel Support (Email, Live Chat, Phone Support) • Specialties: Technical Troubleshooting, Billing & Card Member Account Investigations If you are looking for a reliable, deeply experienced customer service professional who can work independently, lead a team, and elevate your customer satisfaction, send me a message. Let’s discuss how I can support your business goals.

Customer Experience & Client Operations Professional with 19+ years of experience across BPO, fintech, solar energy, sales support, and virtual assistance. Skilled in leading remote teams, managing multi channel customer support operations, coordinating projects, improving documentation accuracy, and supporting clients through voice, chat, email, and CRM systems. Experienced in using tools such as Salesforce, HubSpot, Zendesk, Zoho, Sunbase, Aurora, EnFin and GoHighLevel, with a strong record of improving service quality, operational efficiency, and customer satisfaction. My Core Skills • Customer Support (Voice, Chat, Email) • Team Leadership & Coaching • Project Coordination & Operations • Data Management & Research • Sales & Lead Generation • Loan Processing & Financial Services • Process Improvement & Quality Assurance • Calendar & Email Management • Client Services & Account Support • Remote Team Coordination Tools & Systems • CRM & Support Tools: Salesforce, HubSpot, Zendesk, Zoho • Solar & Project Tools: Sunbase, Aurora, GoHighLevel, EnFin • Financial Account Tools: Credit bureau systems, loan documentation platforms, account servicing tools, payment and billing support systems • Productivity Tools: Google Workspace, Microsoft Office Suite ✨ With nearly two decades of experience—including leadership roles—I’m ready to help your business thrive while contributing to your long-term success.

💼 Customer Success | 🎯 Data & Research Analyst | 🕵️‍♀️ AML/KYC Specialist | 🔧 Virtual Assistant for Startups & Fintechs | 📽️ Project Mamanagement | 📝 Compliance | E-Commerce 🌟 Hi, I’m Charity — your go-to expert for Customer Success, Research, Virtual Assistance & Fintech Ops! 🌟 With over 8 years in the corporate world and 3+ years of freelancing with dynamic startups and fintechs, I’ve worn many hats — and looked great in all of them (professionally speaking, of course 😉). From supporting high-net-worth clients to catching fraud before it happens, I’m the behind-the-scenes force that helps teams thrive and businesses scale smoothly. 🔍 What I Actually Do ✅Deliver standout customer experiences via chat, email & phone ✅Conduct KYC, AML, EDD, credit risk reviews, and fraud checks like a detective with a dashboard ✅Analyze data, optimize processes, and write reports that actually make sense ✅Create SOPs and compliance policies, manage inboxes, organise chaos, and make operations breathe easier ✅Provide smart, reliable virtual support to founders, teams, and execs ⚡ Tools I’ve Mastered Customer & Communication: Zendesk, Slack, Google Suite, Microsoft Office, Zoom, Skype, Mailchimp Fraud/AML/KYC: Lexis Nexis Bridger, Refinitiv Worldcheck, RDC, ComplyAdvantage, Factiva, Orbis, Sayari, Sardine, Sift, Persona, Sentilink, Sumsub, Plaid Creative & Research: Canva (basic), Lexis Nexis, web digging like a pro 💡 A Few Things I’m Known For: 👌Building trust with clients and teams 👌Catching things others miss (details matter!) 👌Creating systems that work and grow with you 👌Always thinking two steps ahead 👌Bringing good vibes and serious skills to every project I’ve completed training in Lean Six Sigma (Yellow Belt), team dynamics, risk management, business English, and more — and I bring that continuous learning mindset into every role I take on. 🚀 Bottom Line? I’m here to make your life easier, your customers happier, and your operations smoother. Whether you need someone to help with back-end tasks, handle sensitive compliance work, or support your team like an internal rockstar, I’m ready. Let’s chat about how I can help bring your goals to life. My rate is flexible — let’s find the right fit based on your business needs.

With over 10 years of experience in Customer Success, Operations, and Executive Leadership, I specialize in building scalable systems, delivering exceptional client experiences, and driving strategic growth for startups and remote-first teams. I’ve served as a Chief of Staff, Head of Operations, and Customer Success & Operations Manager, supporting CEOs and leadership teams in fast-paced, high-growth environments. My focus is always on people, performance, and process—ensuring teams are aligned, clients are engaged, and goals are consistently met or exceeded. From managing 18 Executive Assistants across 18 CEOs, to scaling a remote agency from 3 clients to 12+ with 37 top-tier talents, I’ve built SOPs from scratch, improved retention through proactive CS strategies, and led performance-driven teams across departments. I’m also well-versed in Customer support workflows, escalation handling, and client feedback loops. Whether it’s onboarding clients, setting up cross-functional OKRs, resolving escalations, or streamlining internal ops—I bring calm, clarity, and structure where it matters most. I know how to navigate complex challenges and help both businesses and customers succeed. If you're looking for a strategic partner who blends operational excellence with customer-centric leadership—I’m here to help.

Providing world-class customer service isn’t just about answering questions—it’s about creating experiences that keep customers coming back. With 14+ years in Customer Service, Quality Assurance, and Leadership, I help businesses build stronger customer relationships, improve service quality, and optimize support processes. I have worked with two of the largest financial institutions in the world and I am ready to take that expertise and knowledge to freelancing. How I Can Help Your Business Thrive? We will work together to bringing customer service that builds trust I'll provide fast, empathetic, and effective solutions. I will create customer service SOPs, scripts, and troubleshooting guides for smoother interactions. My experience in Quality Assurance will drive excellence ✔️ Conducted QA audits, call reviews, and coaching sessions to maintain high service standards. ✔️ Developed training programs that improved customer satisfaction scores and agent performance. ✔️ Ensured compliance with service protocols while keeping interactions warm and human. My leadership experience inspires growth ✔️ Mentored and coached teams to exceed customer expectations and handle escalations effectively. ✔️ Created customer feedback loops to turn insights into action and improve operations. ✔️ Worked closely with executives to streamline support processes and enhance customer experience. Why Work With Me? Customer-First Mindset – I believe in helping, not just solving. Attention to Detail – Ensuring every interaction meets high-quality standards. Growth Mindset – I believe in growing with the business 📩 Let’s chat! Whether you need someone to help you with answering inquiries or tickets for Customer Service or refining your customer service operations or enhance quality assurance, I’d love to help.