Hire the Best Customer Research & Insights Freelancers in Johannesburg, ZA

Hi! I’m Sharon — a reliable, detail-oriented Customer Support Specialist, Lead Generator, Research Assistant, Transcriptionist, and Translator with proven experience working with international clients across research, customer service, and sales-driven environments. I specialize in remote customer support, lead generation, transcription, translation, research interviews, and data processing, and I’m known for my strong communication skills, accuracy, and professionalism. •What I Do Best: ✔ Transcription (Audio & Video) I’ve worked as a Transcriptionist, delivering accurate, well-formatted transcripts while following strict guidelines and quality standards. I have excellent listening skills, strong grammar, and attention to detail, ensuring clean and reliable transcripts. ✔ Translation & Research Interviews At 60 Decibels, I conducted phone interviews, supported translation work, and accurately recorded and transcribed responses for research projects. This role strengthened my ability to handle multilingual content, maintain confidentiality, and ensure data accuracy for global research teams. ✔ Customer Support I’ve provided remote customer support via email, chat, and calls, helping businesses improve response times, customer satisfaction, and retention. I’m experienced with tools such as Zendesk, CRM systems, and Slack, and I work efficiently in remote team environments. ✔ Lead Generation & Cold Calling I have hands-on experience with cold calling, lead qualification, and outbound outreach, helping businesses connect with potential clients and grow their customer base. I communicate confidently, professionally, and with a results-driven mindset. ✔ Data Entry & Documentation I’m highly skilled in electronic data processing, data entry, and record management, ensuring accuracy, organization, and consistency across projects. •Why Clients Choose Me: • Strong written and spoken English • Excellent listening, transcription, and translation accuracy • Detail-oriented with fast turnaround times • Professional, empathetic, and reliable communication • Comfortable working across different time zones • Proven experience with international research and remote teams •Tools & Skills: Transcription | Translation | Customer Support | Lead Generation | Research Interviews | Cold Calling | CRM Software | Zendesk | Slack | Data Entry | Email & Chat Support | Active Listening | Problem Solving | Remote Work If you’re looking for a dependable freelancer who delivers quality, accuracy, and consistency, I’d love to support your project. •Let’s connect and discuss how I can help your business succeed.