15 Customer Success Manager Interview Questions and Answers
Find and hire talent with confidence. Prepare for your next interview. The right questions can be the difference between a good and great work relationship.
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1. How do you ensure customer retention and build long-term customer relationships?
Purpose: This question assesses the candidate's approach to building and maintaining strong customer relationships, which is important for customer retention.
Answer: "I focus on understanding the customer's needs from the start and consistently check in to make sure we're meeting their expectations. Regular follow-ups help me address any issues early. I also gather customer feedback to refine our services and explore upsell or cross-sell opportunities when appropriate."
Why it works: This answer reflects the candidate's proactive approach to relationship management, demonstrating attentiveness to customer needs and a focus on building loyalty and retention.
2. Describe your experience in managing customer success metrics and improving customer satisfaction.
Purpose: This question evaluates the candidate's ability to use metrics and data to enhance customer satisfaction.
Answer: "I regularly track KPIs such as customer satisfaction, customer churn, and engagement rates. I use this data to identify any gaps in the customer experience and work with the sales and product teams to make improvements. For example, I enhanced the onboarding process in my previous role, which led to a 15% increase in retention."
Why it works: The response shows the candidate's data-driven approach and commitment to customer focus, along with a demonstrated track record of using metrics to improve customer success.
3. How do you handle a difficult customer and ensure a positive outcome?
Purpose: This question assesses the candidate's problem-solving and conflict resolution skills, which are key for a customer success manager.
Answer: "When handling a difficult customer, I first listen carefully to understand their concerns and acknowledge their frustration. I stay calm and focus on finding a solution that addresses their issues. By keeping open communication and offering practical solutions, I help de-escalate the situation and rebuild trust."
Why it works: This answer highlights the candidate's use of emotional intelligence and communication skills to manage challenging situations, ensuring a constructive outcome.
4. How do you collaborate with the product team to address customer feedback?
Purpose: This question examines the candidate's ability to work cross-functionally to improve the product based on customer feedback.
Answer: "I regularly gather customer feedback through surveys, support interactions, and check-ins, and share these insights with the product team. Working together, we prioritize features that enhance the customer experience. For example, I once collaborated with the product team on a new feature based on customer requests, which led to a measurable increase in engagement."
Why it works: This response shows the candidate's collaborative approach and commitment to using feedback to improve the product and customer experience.
5. What strategies do you use to ensure a successful onboarding process for new customers?
Purpose: Since onboarding is critical for customer success, this question evaluates the candidate's approach to it.
Answer: "Customer expectations are essential from the start. I create a tailored onboarding plan for each customer, ensuring they understand how to use the product to meet their needs. I provide thorough training, follow-up support, and track success metrics to monitor their progress and make the transition smooth."
Why it works: This answer demonstrates the candidate's focus on personalized service and ensuring new customers feel supported from the start.
6. How do you approach customer churn and what initiatives do you implement to reduce it?
Purpose: This question evaluates the candidate's ability to identify risks of churn and take action to address them.
Answer: "I review engagement and satisfaction data regularly to catch early signs of churn. I then implement proactive measures, such as check-ins, to resolve concerns before they escalate. For example, I developed a targeted outreach program for low-engagement customers, successfully reducing churn by 20%."
Why it works: The response highlights the candidate's proactive approach and use of data analysis to reduce churn and improve retention.
7. How do you prioritize and manage multiple customer success initiatives at once?
Purpose: This question gauges the candidate's organizational and time management skills when handling multiple customer success strategies.
Answer: "I use project management tools to prioritize tasks based on urgency and impact. I focus on key metrics to identify which customers need immediate attention while balancing long-term initiatives that support overall customer retention. I also ensure that my team members are aligned and focused on results."
Why it works: This answer demonstrates strong organizational skills and the ability to manage multiple priorities while staying focused on customer outcomes.
8. How do you approach upsell and cross-sell opportunities with your customers?
Purpose: This question evaluates the candidate's ability to grow customer accounts through upselling or cross-selling.
Answer: "I use CRM data to spot customers who might benefit from additional services or features. I then work closely with the sales team to present these opportunities in ways that align with the customer's goals. Recently, I helped a client see the value of an add-on feature, resulting in a successful upsell and higher satisfaction."
Why it works: The answer shows the candidate's skill in leveraging customer relationships and aligning customer needs with sales opportunities.
9. Describe a time when you worked with stakeholders to improve customer success efforts.
Purpose: This question assesses the candidate's ability to collaborate with internal stakeholders to enhance customer success strategies.
Answer: "In my previous role, I worked with stakeholders across product, marketing, and sales to create a unified customer success strategy. We launched joint efforts like customer webinars and improved documentation, which led to higher engagement and fewer support tickets."
Why it works: This response demonstrates strong collaboration and relationship-building skills, showing the candidate's ability to work across departments to drive better customer outcomes.
10. How do you ensure that your customer success team is aligned with the company's overall goals?
Purpose: This question evaluates the candidate's leadership and ability to align the customer success team with company objectives.
Answer: "I make sure the customer success team joins regular strategy meetings to discuss how our efforts support the company's goals. I set clear, measurable goals based on customer success metrics that connect to these objectives."
Why it works: This answer highlights leadership, strategic alignment, and a focus on measurable outcomes.
11. How do you measure and track customer success metrics?
Purpose: This question assesses the candidate's ability to use metrics to evaluate customer success efforts.
Answer: "I monitor key metrics like customer satisfaction (CSAT), churn, and engagement rates. I also assess the impact of onboarding on retention and review KPIs to adjust strategies based on customer needs."
Why it works: This answer shows the candidate is data-driven and skilled at using metrics to gauge and improve customer success.
12. What role do emotional intelligence and communication skills play in your customer success role?
Purpose: This question evaluates the candidate's emotional intelligence and interpersonal skills.
Answer: "Emotional intelligence helps me understand customer concerns and respond empathetically. I prioritize listening and addressing customer pain points effectively. Strong communication enables me to explain solutions and build trust, even in challenging situations."
Why it works: This answer highlights the importance of empathy and clear communication in building strong customer relationships.
13. How do you handle customer escalations and resolve issues quickly?
Purpose: This question assesses the candidate's ability to handle escalated customer issues efficiently.
Answer: "When an escalation arises, I gather all relevant information from our CRM and reach out to understand the customer's perspective. I then coordinate with other teams to find a resolution quickly, keeping the customer updated throughout."
Why it works: This answer demonstrates the candidate's organizational skills and effective problem-solving in high-pressure situations.
14. How do you foster customer loyalty in your customer success strategies?
Purpose: This question assesses the candidate's approach to building long-term customer loyalty.
Answer: "I build strong, personalized relationships by understanding each customer's goals and consistently delivering value. I also maintain regular touchpoints, such as quarterly reviews, to keep the relationship positive and prevent potential churn."
Why it works: This answer reflects a proactive, relationship-focused approach to ensuring long-term loyalty and satisfaction.
15. How do you align your customer success strategies with the company's overall business goals?
Purpose: This question evaluates the candidate's ability to integrate customer success efforts with company goals, contributing to long-term success.
Answer: "I help the customer success team understand the company's key objectives, whether it's growth, retention, or expansion. I align our strategies to these goals by focusing on metrics like retention, upsell opportunities, and customer satisfaction. For example, if the goal is to increase revenue, I'll work with the sales team on cross-sell opportunities that align with customer needs."
Why it works: This response shows the candidate's strategic thinking and ability to connect customer success to measurable business goals, creating value for both the company and its customers.
Customer Success Manager Hiring Resources
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Customer Success Managers you can meet on Upwork
- $45/hr $45 hourly
Rohit B.
- 4.9
- (30 jobs)
Kathmandu, PROVINCE 3
Customer Success Managers
Email Marketing StrategyEmail Marketing ReportEmail Campaign SetupA/B TestingCustomer Retention StrategyCustomer RetentionShopifyEmail AutomationKlaviyoEmail CampaignEmail DeliverabilityEmail MarketingEmail DesignEmail CommunicationFigmaMost Shopify and DTC brands are sitting on a goldmine they don't even know about. Their email list. The problem isn't the product. It's that their flows are broken, their campaigns are inconsistent, and no one is looking at the full picture. That's exactly where I come in. I'm Rohit, an email marketing specialist focused exclusively on Shopify and DTC brands. I've worked with e-commerce businesses across different niches and one thing is always true: there's always revenue being left on the table. My job is to find it and fix it. I start every engagement with a full Klaviyo account audit, mapping out what's working, what's broken, and where the biggest opportunities are hiding. From there, I build and execute a strategy tailored to your brand, not copy-pasted from a template. I handle everything your email channel needs. That includes Klaviyo account audits and strategy roadmaps, flow setup and optimization across your welcome series, abandoned cart, post-purchase, winback, and browse abandonment sequences, campaign planning, copywriting, design, list segmentation, deliverability improvement, A/B testing, and performance tracking. If it touches your email channel, it's covered. You're not hiring a designer who dabbles in marketing, or a copywriter who doesn't understand Klaviyo. You're getting someone who handles the strategy, the design, the copy, and the technical setup, end to end. One person, full accountability, zero hand-holding required. I don't take on every client. I work best with Shopify and DTC brands that have a real product, a growing list, and are ready to make email a serious revenue channel, not an afterthought. If that sounds like you, send me a message and let's start with an audit. You'll know exactly where you stand within days. - $34/hr $34 hourly
Cheyenne H.
- 5.0
- (16 jobs)
Cleveland County, OK
Customer Success Managers
Employee TrainingAdministrative SupportPhone CommunicationCustomer RetentionAccount ManagementCustomer AcquisitionEmail CommunicationCustomer ServiceSalesAre you seeking assistance with customer acquisition, follow-up with lost leads, onboarding new clients, customer retention, or account management? These are areas where I excel and take pleasure, and I am eager to put my skills to work in helping your business grow and building trust with your clients. My experience includes several years of remote work with start-ups, as well as the ability to self-manage effectively and maintain a strong drive for perfection. My palpable passion for helping customers succeed and reach their goals is evident in my coaching approach. My friendly, caring, and upbeat personality translates well to my phone presence, as I have a talent for quickly building trust with clients and winning them over, even in challenging situations. I enjoy working collaboratively with others and am a dedicated team player who is always willing to help colleagues. Additionally, I have created training materials and conducted one-on-one and group training. I firmly believe that customer education plays a crucial role in the buying process today, and my goal is to become a Subject Matter Expert in order to provide customers with the knowledge and confidence necessary to make informed decisions. I am excited about the opportunity to work with you and bring my passion, charisma, and strong work ethic to your company. - $50/hr $50 hourly
Steven G.
- 4.8
- (1 job)
Freeport, NY
Customer Success Managers
SalesDigital Marketing StrategyInternet MarketingSocial Media Marketing StrategyDigital MarketingCustomer RetentionCustomer DiscoverySocial Media TrainingCustomer AcquisitionSocial Media ManagementMost businesses do not need more random content or a bigger ad budget. They need their ads, website, content, and follow-up working together. I help businesses optimize paid campaigns and turn core content into a visibility system across search, social, video, email, ads, and sales follow-up. My core strength is campaign optimization. I look at where money, traffic, attention, and leads are leaking, then build a better system around the campaign. In my current role with a U.S. biomedical equipment manufacturer, I helped drive 45% revenue growth while cutting total ad spend 43%. I reduced Google Ads cost-per-conversion by more than 80%, rebuilt paid campaigns across Search, Display, Video, and Shopping, improved customer follow-up, closed deals up to $80K, and helped build marketing systems that support sales, distributors, content, and website growth. But paid ads alone are not enough. A strong blog, podcast, buyer guide, webinar, product page, or long-form video should not die after one post. It can become YouTube content, short-form clips, LinkedIn posts, SEO content, email copy, retargeting angles, landing page copy, and sales follow-up material. That is where I help. I connect campaign optimization with content visibility so your marketing stops working in separate pieces and starts working like a system. Here’s what I can help with: • Paid ads audits and campaign optimization • Google Ads campaign restructuring across Search, Display, Video, Shopping, and retargeting • Campaign targeting, keyword, budget, and ad copy review • Landing page and website messaging audits • SEO content strategy for blogs, service pages, product pages, and buyer guides • Video-first content repurposing from podcasts, blogs, webinars, and long-form content • Content pillar systems for YouTube, LinkedIn, TikTok, Instagram, email, and ads • Sales follow-up sequences for leads, quotes, consultations, and inactive prospects • Visibility audits that diagnose where your ads, content, website, and follow-up are breaking down The best fit is a business that already has a real product, service, or offer but needs sharper campaigns, clearer messaging, stronger content distribution, and a better path from visibility to revenue. If your ads are underperforming, your content is inconsistent, or your best ideas are trapped in one blog, podcast, video, or sales call, let’s turn that into a system.
- $45/hr $45 hourly
Rohit B.
- 4.9
- (30 jobs)
Kathmandu, PROVINCE 3
Customer Success Managers
Email Marketing StrategyEmail Marketing ReportEmail Campaign SetupA/B TestingCustomer Retention StrategyCustomer RetentionShopifyEmail AutomationKlaviyoEmail CampaignEmail DeliverabilityEmail MarketingEmail DesignEmail CommunicationFigmaMost Shopify and DTC brands are sitting on a goldmine they don't even know about. Their email list. The problem isn't the product. It's that their flows are broken, their campaigns are inconsistent, and no one is looking at the full picture. That's exactly where I come in. I'm Rohit, an email marketing specialist focused exclusively on Shopify and DTC brands. I've worked with e-commerce businesses across different niches and one thing is always true: there's always revenue being left on the table. My job is to find it and fix it. I start every engagement with a full Klaviyo account audit, mapping out what's working, what's broken, and where the biggest opportunities are hiding. From there, I build and execute a strategy tailored to your brand, not copy-pasted from a template. I handle everything your email channel needs. That includes Klaviyo account audits and strategy roadmaps, flow setup and optimization across your welcome series, abandoned cart, post-purchase, winback, and browse abandonment sequences, campaign planning, copywriting, design, list segmentation, deliverability improvement, A/B testing, and performance tracking. If it touches your email channel, it's covered. You're not hiring a designer who dabbles in marketing, or a copywriter who doesn't understand Klaviyo. You're getting someone who handles the strategy, the design, the copy, and the technical setup, end to end. One person, full accountability, zero hand-holding required. I don't take on every client. I work best with Shopify and DTC brands that have a real product, a growing list, and are ready to make email a serious revenue channel, not an afterthought. If that sounds like you, send me a message and let's start with an audit. You'll know exactly where you stand within days. - $34/hr $34 hourly
Cheyenne H.
- 5.0
- (16 jobs)
Cleveland County, OK
Customer Success Managers
Employee TrainingAdministrative SupportPhone CommunicationCustomer RetentionAccount ManagementCustomer AcquisitionEmail CommunicationCustomer ServiceSalesAre you seeking assistance with customer acquisition, follow-up with lost leads, onboarding new clients, customer retention, or account management? These are areas where I excel and take pleasure, and I am eager to put my skills to work in helping your business grow and building trust with your clients. My experience includes several years of remote work with start-ups, as well as the ability to self-manage effectively and maintain a strong drive for perfection. My palpable passion for helping customers succeed and reach their goals is evident in my coaching approach. My friendly, caring, and upbeat personality translates well to my phone presence, as I have a talent for quickly building trust with clients and winning them over, even in challenging situations. I enjoy working collaboratively with others and am a dedicated team player who is always willing to help colleagues. Additionally, I have created training materials and conducted one-on-one and group training. I firmly believe that customer education plays a crucial role in the buying process today, and my goal is to become a Subject Matter Expert in order to provide customers with the knowledge and confidence necessary to make informed decisions. I am excited about the opportunity to work with you and bring my passion, charisma, and strong work ethic to your company. - $50/hr $50 hourly
Steven G.
- 4.8
- (1 job)
Freeport, NY
Customer Success Managers
SalesDigital Marketing StrategyInternet MarketingSocial Media Marketing StrategyDigital MarketingCustomer RetentionCustomer DiscoverySocial Media TrainingCustomer AcquisitionSocial Media ManagementMost businesses do not need more random content or a bigger ad budget. They need their ads, website, content, and follow-up working together. I help businesses optimize paid campaigns and turn core content into a visibility system across search, social, video, email, ads, and sales follow-up. My core strength is campaign optimization. I look at where money, traffic, attention, and leads are leaking, then build a better system around the campaign. In my current role with a U.S. biomedical equipment manufacturer, I helped drive 45% revenue growth while cutting total ad spend 43%. I reduced Google Ads cost-per-conversion by more than 80%, rebuilt paid campaigns across Search, Display, Video, and Shopping, improved customer follow-up, closed deals up to $80K, and helped build marketing systems that support sales, distributors, content, and website growth. But paid ads alone are not enough. A strong blog, podcast, buyer guide, webinar, product page, or long-form video should not die after one post. It can become YouTube content, short-form clips, LinkedIn posts, SEO content, email copy, retargeting angles, landing page copy, and sales follow-up material. That is where I help. I connect campaign optimization with content visibility so your marketing stops working in separate pieces and starts working like a system. Here’s what I can help with: • Paid ads audits and campaign optimization • Google Ads campaign restructuring across Search, Display, Video, Shopping, and retargeting • Campaign targeting, keyword, budget, and ad copy review • Landing page and website messaging audits • SEO content strategy for blogs, service pages, product pages, and buyer guides • Video-first content repurposing from podcasts, blogs, webinars, and long-form content • Content pillar systems for YouTube, LinkedIn, TikTok, Instagram, email, and ads • Sales follow-up sequences for leads, quotes, consultations, and inactive prospects • Visibility audits that diagnose where your ads, content, website, and follow-up are breaking down The best fit is a business that already has a real product, service, or offer but needs sharper campaigns, clearer messaging, stronger content distribution, and a better path from visibility to revenue. If your ads are underperforming, your content is inconsistent, or your best ideas are trapped in one blog, podcast, video, or sales call, let’s turn that into a system. - $35/hr $35 hourly
Olakunle O.
- 5.0
- (5 jobs)
Lagos, LA
Customer Success Managers
Email Marketing StrategyEcommerce MarketingCustomer RetentionCustomer Lifecycle MessagingCustomer Relationship ManagementSMSZapierLanding PageMarketing StrategyEmail MarketingSales FunnelLead GenerationCRM AutomationMarketing AutomationAutomationHighLevelKlaviyoShopifyMarketing AnalyticsCustomer Retention StrategyMost teams treat their CRM like an SMS or newsletter tool. I treat it like a revenue growth engine. That shift is worth millions, and most brands don't see what they're losing until someone shows them. I've spent 4+ years in lifecycle and retention marketing, building the systems that turn one-time buyers into repeat customers and silent subscribers into reliable revenue. Klaviyo, Braze, Customer..io, Iterable, HubSpot, ActiveCampaign, Brevo, MailerLite, and GoHighLevel. Different platforms, same job: design the journeys that compound revenue after acquisition. Acquisition cost keeps rising. Paid social CAC has roughly doubled in three years. The brands winning now aren't spending more on ads. They're squeezing more from every customer they've already paid to acquire. Welcome flows that actually convert. Abandoned cart sequences that recover real money. Post-purchase journeys that turn first orders into second, third, tenth. Replenishment reminders that hit before the customer thinks to reorder. Win-back flows that pull churned subscribers back before they're gone. VIP tracks that protect the customers who matter most. When this work is done badly, it doesn't look like a fire. It looks like a slow leak. Brands quietly lose 20 to 40 percent of their potential lifetime value to broken flows, lazy segmentation, fatigued lists, and emails that quietly hit spam. The cost shows up in the gap between the revenue you're making and the revenue you should be. Recent build: a French health and wellness brand needed to turn cold leads into bookings and repeat customers. I designed a lead-to-booking lifecycle, segmented prospects by engagement state, ran email and SMS as one coordinated journey, and iterated weekly on cadence, copy, and channel mix. Over €100,000 in attributed booked revenue. Lifted repeat-booking rate. Not by sending more emails. By sending the right email to the right segment, at the right moment. What I bring: - Platform fluency across the major lifecycle stacks. Triple Klaviyo certified. - Flow architecture that drives revenue, not vanity metrics. - SMS and WhatsApp as real channels, integrated with email. - Structured A/B testing weekly, not quarterly. Wins are documented in a reusable playbook. - AI in production. Claude and ChatGPT for copy and segmentation, n8n for sync, enrichment, and alerts. I work for founders, agencies, and growth teams. If your CRM should be earning more than it is, let's talk. - $150/hr $150 hourly
Dominick P.
- 5.0
- (0 jobs)
Philadelphia, PA
Customer Success Managers
Customer RetentionSalesData CleaningData AnalysisData IntegrationSalesforceSQL ProgrammingPre-SalesData InterpretationData MigrationData VisualizationLookerSQL🚀 Sales Strategy & GTM Execution | $20M+ Impact | Fractional VP of Sales / CMO I specialize in transforming sales organizations. Over my career, I’ve been tied to $20M+ in attributable profit by helping companies build scalable systems, compelling messaging, and high-performance sales teams. Through my firm, Palma Consulting Services, I help startups and growing businesses accelerate revenue with a mix of sales strategy, process design, enablement, and marketing execution. Clients hire me for both project-based consulting and fractional leadership roles (VP of Sales, CMO, or Sales Ops). 🔧 What I Deliver • Sales Strategy – GTM frameworks, ICP refinement, sales motion mapping • Sales Process & Automation – Funnel design, pipeline optimization, tooling • CRM Optimization – HubSpot, Salesforce, and custom workflows that drive adoption • Comp Plans & Commission Models – Aligned incentives that scale • Sales Enablement – Call scripts, email sequences, playbooks, objection handling • Collateral Creation – Sales decks, battlecards, case studies, and more • Lead Generation Support – Targeting, messaging, and outbound strategy • Copywriting & Email Campaigns – High-converting messaging across channels 📞 How I Work • Weekly calls and milestone reviews • Shared Google Drive folder system for real-time collaboration • Slack/WhatsApp/email access for day-to-day communication • Transparent timelines and crystal-clear expectations 🧠 Background & Expertise • 6+ years in B2B Sales & Marketing Strategy • 5+ years Negotiation & Sales Management • Background in Product Development & Contract Law • Trusted by startups, agencies, and established SMBs ⸻ ✅ Proactive & Transparent – You’ll always know what’s happening and why ✅ Scale-Ready Systems – I build repeatable processes that grow with you ✅ Client Obsessed – I care about your results like they’re my own ⸻ Let’s start with a free 15–30 min strategy call to align on goals and identify the highest-ROI opportunities. Whether you’re building from scratch or ready to break through a plateau, I’m here to help you win. - $40/hr $40 hourly
Viktar M.
- 5.0
- (61 jobs)
Warsaw, MAZOVIA
Customer Success Managers
Sales FunnelSales & MarketingCustomer Retention StrategyCustomer RetentionMarketing StrategyMessaging FrameworkMessaging SystemBrand PositioningWebsite to Mobile App ConversionGo-to-Market StrategyProduct MarketingConversion Rate OptimizationI help companies with existing traffic find what's hurting conversion and map out the priority fixes in a 30-day action plan. Why sprint format? Conversion work gets messy fast. Keeping it to 7 focused days is enough to diagnose the biggest issues and develop a clear action plan, without turning it into a months-long project. Learn more → www-dot-viktar-dot-co 🔍 𝐈 𝐑𝐄𝐕𝐈𝐄𝐖 𝐓𝐇𝐄 𝐅𝐔𝐋𝐋 𝐉𝐎𝐔𝐑𝐍𝐄𝐘: → Website messaging and positioning → Landing pages and key website flows → Signup, demo, trial, or purchase paths → Traffic quality and acquisition channels → Email nurture and onboarding flows → Pricing, offer logic, and sales flow ⚡ 𝐏𝐑𝐎𝐂𝐄𝐒𝐒 / 𝟕-𝐃𝐀𝐘 𝐒𝐏𝐑𝐈𝐍𝐓 Setup — Before Day 1 You share the data access, key context, goals, and existing assumptions. ↓ Diagnosis — Days 1–3 I review traffic, pages, messaging, flows, and available data. ↓ What to Fix First — Days 4–5 I narrow the findings down to the 2–3 bottlenecks that matter most. ↓ 30-Day Action Plan — Days 6–7 You get priority fixes, next steps, and a practical plan for the next 30 days. ↓ Implementation — Optional Your team can implement the plan, or I can help with the fixes as a separate project. 📦 𝐖𝐇𝐀𝐓 𝐘𝐎𝐔'𝐋𝐋 𝐆𝐄𝐓 → 2–3 main conversion bottlenecks → Evidence behind each issue → Priority fixes ranked by impact, effort, and confidence → A practical 30-day action plan → Optional implementation support as a separate project 🏆 𝐑𝐄𝐋𝐄𝐕𝐀𝐍𝐓 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 → Helped UltraEdit increase conversions to the free trial by 108% in an A/B test after repositioning the website message. → Improved email nurture click-to-open rate from 6.4% to 11.6%. → Refined Google Search ad messaging, increasing click rate by 14% and reducing cost per sales-ready lead by almost 16%. → Helped improve mobile app conversion across signup flows, app-store listings, and paid-plan communication, including a 12% signup completion increase and localized app-store listings with up to 30% higher conversion. 👋 𝐁𝐀𝐂𝐊𝐆𝐑𝐎𝐔𝐍𝐃 My work sits between product marketing, customer journey analysis, positioning, and conversion optimization. I've worked with established software products that have been in the market for decades, as well as founder-led startups that needed clearer positioning, messaging, and go-to-market direction. I'm not here to sell you a magic CRO trick or pretend one landing page tweak will fix everything. But if you already have traffic coming in and something clearly isn't converting as well as it should, I can help you step back, diagnose the real bottlenecks, and create a practical plan for what to fix first. - $105/hr $105 hourly
Brandon V.
- 5.0
- (37 jobs)
Myrtle Beach, SC
Customer Success Managers
Data ScienceCustomer RetentionWooCommerceComputer ScienceEmail SupportPredictive AnalyticsEmail CopywritingEmail MarketingShopifyMarketing AutomationEmail Campaign SetupAudience Segmentation & TargetingEmail Marketing StrategyKlaviyo*I Specialize In ONE Thing: Turning your under-utilized, incomplete, outdated, messy, impossible-to-measurable Klaviyo account into a properly-structured, easy-to-measure, fully-leveraged Klaviyo Machine... One that generates better results (ROI) than most 'email marketers' would say is even possible (see proof at Levelz.io)… without the typical hassles of a subpar, generic agency and relying on batch and blast discounts every day... My name is Brandon and I’m a former software engineer turned DTC Ecom Consultant and Klaviyo Master Partner based in Myrtle Beach SC, USA. I’m also the owner of Levelz.io—a DTC marketing service, consulting, training, and holding company. *The Problem I Solve For You: Most brands know Klaviyo is extremely powerful, but also know they’re barely scratching the surface of its capabilities (or they have no clue)... And they are leaking customers and profits every single day because of an incomplete, underutilized, impossible to measurable Klaviyo foundation. So they hire generic email marketing agencies who, instead of fixing the foundation, plugging up the holes, and taking advantage of Klaviyo’s amazing capabilities, just pile on more generic flows and batch and blast more discounts. But this only accelerates the problem (like adding more water to a leaky bucket instead of fixing the holes, or just buying a better bucket), adds to the chaos, results in awkward customer experiences, and who-even-knows the ROI. The more money you spend on traffic, the more money and traffic you end up wasting. Wouldn't you want to fix the holes in your leaky bucket before you pump more water into it? *About My 'Klaviyo Machine' Protocol: Step-by-step I analyze every single facet and feature of your Klaviyo account. I fill the leaks, fix what's broken, optimize what's working, remove parts that are losing money / turning your customers off, and add the parts you didn't even know were missing-all while using the most proven strategies I've been testing and refining over the past 6+ years and hundreds of Klaviyo accounts. The goal is to establish a simple yet complete foundation for a seamless customer experience, preventing money from being left on the table, and enabling infinite scalability. (see more details here: levelz.io/offer-pricing) If you already have a fully leveraged Klaviyo foundation and well-thought-out email marketing strategy, and just need someone to press the buttons, I'm not your guy. But if you’re not a Klaviyo pro and are looking for one you can trust to help you STOP leaking customers and profits... and FULLY leverage Klaviyo once and for all... without relying on batch and blast discounts... my Klaviyo Machine model will do that. Send me an invite to your job and let's see if it's a fit. *OR if you'd like to see what this 'Klaviyo Machine' LOOKS like, shoot me a message and I'll send you a free PDF Flow MAP. P.S.—Pretty please only send me an offer if you’re one of the few who are serious about fully leveraging your Klaviyo account, not just blasting rando emails. I get a ton of offers per week and can only give my energy to brands who are serious about increasing their customer lifetime value and understand the importance of a properly built Klaviyo foundation vs spamming people. P.P.S.—If you are an 8-10 figure brand using Klaviyo and want to unlock huge hidden profit levers, hit me up asap. I can help you in a different way. About me: With a decade of digital marketing experience and over 6 years of private Klaviyo consulting experience, I've had the privilege of working behind the scenes with CEOs and CMOs of dozens of profitable 7-9 figure DTC brands. Throughout my career I've built and optimized a couple hundred Klaviyo accounts. Basically, I've gotten Klaviyo results down to a science. For context: My average client sees a 160% increase in Revenue from Klaviyo, 41%+ of their Revenue coming from Klaviyo, and my automated Klaviyo flows alone have generated well over $20M for clients in the past year alone. Exactly How To Work With Me (we keep it simple): 1. We’ll have a convo to see if it’s a good fit 2. If so, I'll compile a Customized Blueprint on how we can fully utilize your Klaviyo account 3. If it makes sense, you can choose from 3 tiers of DFY implementation and flexible ways to pay 4. I execute my proven 'Klaviyo Machine' protocol, perfectly tailored to your brand. This involves installing, reengineering, and PROPERLY building your Klaviyo foundation. 5. You start getting the best results from Klaviyo possible, accumulating invaluable customer data, and cultivating compounding trust with your customers for the longterm. 6. (optional) I can continue to optimize your flows, clean your list, provide key reporting and insights, and manage your campaign calendar monthly (or consult your in-house people how to do it). If this sounds like it would be beneficial to you... Let's talk. - $35/hr $35 hourly
Salawu M.
- 4.9
- (200 jobs)
Lagos, LA
Customer Success Managers
WooCommerceCRM AutomationCustomer RetentionEmail DeliverabilityA/B TestingShopifyEmail DesignAudience SegmentationEmail Marketing StrategyEmail Marketing Platform SupportEmail Campaign SetupEmail AutomationEcommerce MarketingEmail MarketingKlaviyo𝐈 𝐡𝐞𝐥𝐩 𝐞𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐛𝐫𝐚𝐧𝐝𝐬 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐞 𝟐𝟎–50% 𝐨𝐟 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐊𝐥𝐚𝐯𝐢𝐲𝐨 𝐮𝐬𝐢𝐧𝐠 𝐥𝐢𝐟𝐞𝐜𝐲𝐜𝐥𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲, 𝐚𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐬𝐞𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡-𝐜𝐨𝐧𝐯𝐞𝐫𝐭𝐢𝐧𝐠 𝐞𝐦𝐚𝐢𝐥 𝐟𝐥𝐨𝐰𝐬 & 𝐜𝐚𝐦𝐩𝐚𝐢𝐠𝐧𝐬. Built $10M+ in Klaviyo-attributed revenue for Shopify & WooCommerce brands. I don’t just “set up flows.” I build 𝗰𝗹𝗲𝗮𝗻, 𝘀𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗞𝗹𝗮𝘃𝗶𝘆𝗼 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 that combine 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆, 𝘀𝗲𝗴𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, 𝗱𝗶𝗿𝗲𝗰𝘁-𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗰𝗼𝗽𝘆, 𝗮𝗻𝗱 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, designed to grow with your brand long-term. 𝗪𝗵𝗮𝘁 𝗜 𝗔𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗗𝗼 (𝗔𝗻𝗱 𝗪𝗵𝗮𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 𝗙𝗼𝗿) I help ecommerce brands with end-to-end Klaviyo ownership, including: ✔️ 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 (pre-purchase → post-purchase → retention) ✔️ 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝘀𝗲𝗴𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 (behavioral, purchase-based, engagement-based) ✔️ High-converting email flows & automations ✔️ Weekly & monthly campaign strategy + execution ✔️ Email + SMS setup, optimization, and deliverability ✔️ Klaviyo integrations with Shopify & WooCommerce ✔️ Audits, migrations, and rebuilds (clean + documented) 𝗖𝗼𝗿𝗲 𝗞𝗹𝗮𝘃𝗶𝘆𝗼 𝗙𝗹𝗼𝘄𝘀 𝗜 𝗕𝘂𝗶𝗹𝗱 & 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲 ✅ Welcome Series ✅ Abandoned Cart & Checkout Abandonment ✅ Browse Abandonment ✅ Post-Purchase (education, upsell, cross-sell) ✅ Winback / Re-engagement ✅ Customer Appreciation & Review Requests ✅ Back-in-Stock & Product Launch Flows 𝗘𝗮𝗰𝗵 𝗳𝗹𝗼𝘄 𝗶𝘀 𝗯𝘂𝗶𝗹𝘁 𝘄𝗶𝘁𝗵: Clear triggers and exit logic Conversion-focused copy Personalization and conditional logic Clean, mobile-first email design aligned with brand guidelines Revenue attribution tracking 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀 𝗧𝗵𝗮𝘁 𝗔𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗗𝗿𝗶𝘃𝗲 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 I also manage ongoing campaigns, including: ✔️ Weekly value-driven campaigns ✔️ Product highlights & education emails ✔️ Holiday & seasonal promotions ✔️ Black Friday / Cyber Monday strategy ✔️ Text-based + graphic-based campaigns (tested for performance) Everything is aligned to your 𝘆𝗼𝘂𝗿 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗰𝗮𝗹𝗲𝗻𝗱𝗮𝗿, 𝘀𝗲𝗴𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗴𝗼𝗮𝗹𝘀 not random blasts. 𝗜’𝘃𝗲 𝗵𝗲𝗹𝗽𝗲𝗱 𝗯𝗿𝗮𝗻𝗱𝘀: ✅ Build Klaviyo accounts from scratch ✅ Migrate and consolidate multiple Klaviyo accounts ✅ Audit and optimize underperforming flows ✅Scale email into a meaningful revenue driver (20–40%+ of total revenue) I’m comfortable owning the channel end-to-end — from strategy and execution to reporting, A/B testing, optimization, and email + SMS coordination (Klaviyo SMS, Attentive, Postscript). 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 & 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 Klaviyo (expert level) Shopify & WooCommerce Omnisend ← Klaviyo alternative Figma ActiveCampaign HubSpot Postscr GoHighLevel (GHL) Mailchimp Attentive Figma Postscript 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 & 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 ⭐⭐⭐⭐⭐ Really good with setting up email flows! Will be hiring again for future projects! ⭐⭐⭐⭐⭐ Pleasure to work with, knows Klaviyo well, prompt and professional ⭐⭐⭐⭐⭐He helped increase my clients revenue by 20%. He is truly amazing at what he does. I highly recommend him to everyone and I am looking forward to working with him in the future!" ⭐⭐⭐⭐⭐ Salawu is a pro. Always available. He help me put my Klaviyo to better use. Created the entire design and flows and triggers. Put together campaigns and emails. Hired him for one task and been with him ever since 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣𝗦 Click “𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯”, send a quick message, and let’s discuss how we can turn Klaviyo into one of your 𝗵𝗶𝗴𝗵𝗲𝘀𝘁-𝗥𝗢𝗜 𝗰𝗵𝗮𝗻𝗻𝗲𝗹𝘀. - $60/hr $60 hourly
Matthew G.
- 4.8
- (49 jobs)
Chicago, IL
Customer Success Managers
EcommerceMarketing AutomationEmail DeliverabilityEmail DesignEmail ManagementEmail & NewsletterEmail Campaign SetupEmail CampaignEmail TemplateFigmaEmail CopywritingEmail Marketing StrategyEmail Marketing ConsultationPostScriptCustomer RetentionShopifyKlaviyoCopywritingEmail MarketingLead Generation🏆 5+ years of experience – Expert Email Marketer 📩 200M+ total emails sent 💰 $30M+ in attributable revenue generated 📈 100+ clients in 20+ industries 🚀 Worked with 10 8-figure brands I have helped 100+ Shopify DTC brands turn Klaviyo email and SMS marketing into their highest-revenue channel - generating $30M+ in attributable email revenue over 5+ years, across 20+ industries, with 200M+ emails sent. I do the work myself, I price it fairly, and I only commit to results I am confident I can deliver. ⭐️⭐️⭐️⭐️⭐️ "This is quality work. A lot of other people talk, but it seems like they don't have an idea of what they’re really talking about... Matt provided a lot of actionable insights that we could get started on and helped refine our email strategy." – Rick, Co-Founder of Rest. com Notable clients include: * Rest. com * Theradome * Giordano's * Dr. Kellyann * Erika Kullberg * Caleb Hammer * Hank’s Belts * Omnilux * Unbound Merino * Mito Red Light * Sauna Space * Nature M.D. * Darn Good Yarn 𝗞𝗘𝗬 𝗥𝗘𝗦𝗨𝗟𝗧𝗦: - $2.9M in email revenue for a DTC leather goods brand through rebuilt Klaviyo flows and conversion-focused email copywriting - $1.3M in 30 days from Klaviyo campaigns for an 8-figure men's leather goods brand during Black Friday and holiday season - $748K in 90 days for a red light therapy brand through educational Klaviyo email campaigns and new flow architecture - $86K in 43 days from a standing desk brand that had $0 in Klaviyo revenue before the engagement - 57% of total store revenue attributed to email and SMS marketing for a 7-figure sleepwear brand - $30M+ in attributable email revenue generated across the full client portfolio ⭐️⭐️⭐️⭐️⭐️ "Matthew did outstanding work on this project. Got up to speed on our brand extremely quickly, and immediately elevated our email creative and messaging." – Daniel Gilland, Director of Ecommerce, Giordano's 𝗧𝗘𝗖𝗛 𝗦𝗧𝗔𝗖𝗞 𝗔𝗡𝗗 𝗘𝗠𝗔𝗜𝗟 𝗠𝗔𝗥𝗞𝗘𝗧𝗜𝗡𝗚 𝗧𝗢𝗢𝗟𝗦 I build and manage email and SMS marketing programs using the tools that high-growth Shopify DTC brands rely on: - Email and SMS platforms: Klaviyo, Attentive, Postscript, Sendlane, Braze, Omnisend - Email design: Figma, Klaviyo native editor - Lead generation and list growth: Alia Popups - Reviews and retention: Okendo, Smile, LOOX - Project management: Slack, ClickUp, Basecamp, Asana These tools power every stage of the email marketing funnel - from lead generation and list building through flow automation, campaign execution, and revenue attribution inside Klaviyo. 𝗪𝗛𝗔𝗧 𝗦𝗘𝗧𝗦 𝗠𝗬 𝗘𝗠𝗔𝗜𝗟 𝗠𝗔𝗥𝗞𝗘𝗧𝗜𝗡𝗚 𝗔𝗣𝗣𝗥𝗢𝗔𝗖𝗛 𝗔𝗣𝗔𝗥𝗧 If you're here, it's probably because: 👉 You're barely breaking even from your paid acquisition 👉 You feel like your business is missing out on tons of retention revenue from email and SMS 👉 You feel like you're not scaling as fast as you should be Well, after doing email marketing for 5+ years, generating $30M+ in client revenue, and working with 100+ clients (many of them being 8-figure brands)... I realized that there are many more ways you can retain your customers to get them to come back and shop with you than just using email marketing... That's where the ACR Framework was born. It goes beyond Klaviyo flows and email campaigns to address where each brand actually is in their retention maturity - and what they specifically need to move to the next stage of growth. Here's a broad overview of how it works: ✅ Advanced Content Calendar Strategies that will get more subscribers to open your emails (which applies to virtually all industries) ✅ Secret Flow Strategies and Tactics that can help you make up to 25% of your total revenue on autopilot ✅ Creative, On-Brand Copywriting that gets your reader's attention and makes them eager to shop ✅ Secret sales channels 99% of businesses aren't using that can add 5-10% to your MRR ✅ Lifecycle Marketing Tactics for a better idea of the entire customer journey ✅ Advanced Reporting to track business KPI's you're likely missing ✅ Not Well-Known Email/SMS Strategies that boost your overall growth ✅ Record-Breaking Product Launch Strategies ✅ List Growth Strategies for quality leads ‼️ 𝗛𝗜𝗥𝗘 𝗠𝗘 𝗜𝗙 𝗬𝗢𝗨 𝗡𝗘𝗘𝗗 ‼️ - Klaviyo email marketing that generates 30-50% of your total store revenue - Email flows and campaigns built, written, and managed by one person who owns the results - An email copywriter who understands DTC brand voice and conversion psychology - A Klaviyo audit that shows you exactly where your retention revenue is leaking - Email and SMS marketing that works together as a single, compounding retention engine If you want Klaviyo email marketing that makes your business more profitable without spending more on ads - send me a message. Every engagement starts with a free audit. - $63/hr $63 hourly
Philipp U.
- 5.0
- (45 jobs)
Charlottetown, PE
Customer Success Managers
API IntegrationEmail AutomationCustomer RetentionChatbot DevelopmentCold EmailCRM AutomationLead Generation AnalysisZapierNotionMarketing AutomationHighLevelMake.comn8nKlaviyoAI ChatbotHave an email list but struggling to increase conversion? You know that the key to increasing your revenue without additional ad spend is through email, but just don’t know how to use it to generate great results? I help E-commerce and Saas clients reach and convert with their target audience through email. These are some of the results that my clients are getting: 🏅“Philipp is a skilled and experienced email marketer” $125,390 - 1Month Cannabis Campaign 🏅“Excellent work and great communication” $9,736 - Rev for 3 e-commerce email automations 🏅“Philipp is our go-to guy for creative and sales copy” Average Daily Open Rate 22.9% I’ve helped e-commerce clients generate $125,390 overall revenue for month-long campaigns. $26,809.56 for individual email sends. I specialize in working with the following software platforms: Klaviyo Activecampaign Kartra Mailchimp Shopify Mailshake If this describes your position then we may be a great fit: 🔑"You don’t know how to properly offer and present your offer via email" 🔑"You don’t know how to improve deliverability ( so you don’t land in spam and promotions )" 🔑"You don’t have the time to run email marketing campaigns, write copy, create automations" 🔑"You don’t have the time/knowledge to run promotional campaigns that create revenue without spending extra $$$" Work with me and you will 🎉STOP STRUGGLING with email list management 🎉Someone who understands how to track and improve email performance 🎉Avoid traps set by Apple’s iOS update and Google’s spam filters 🎉Knows how to write great copy that will make your audience take action 🎉Not have to hire a copywriter, automation expert and graphic designer - with the HOPE they all work well together. I’ve helped many e-commerce and B2B companies create automations and email campaigns when the only email marketing they had was “nothing”. I keep up with the cutting-edge email marketing strategies the best are using to increase conversion and make email a consistently profitable asset. Here are some of my stats: ✅4+ Years of experience writing copy and working these platforms: Klaviyo, Shopify, Kartra, Activecampaign, Mailshake. ✅Average client email list 10K - 200K ✅70% open rate on cold email sends for B2B outreach emails ✅Worked with a number of growing Ecom brands, funded startups, and coaches P.S. I also work in various capacities as a cold email lead generator. Whether you’re looking for someone who writes proven email copy to receive replies or looking for a full-stack cold email setup. I can help your business scale via cold email. LIKE WHAT YOU SEE? NEXT STEPS: Click the green ‘Invite to Job’ button in the top right-hand corner, send me a message, and let’s organize a call! - $150/hr $150 hourly
Courtney H.
- 5.0
- (1 job)
Queenstown, MD
Customer Success Managers
Microsoft SharePoint AdministrationCustomer RetentionAccount ManagementMicrosoft TeamsMicrosoft OutlookCustomer ExperienceSalesforce CRMIf you are looking for help in reviewing your Customer Success model, ways to revise, refresh or restart a customer centric experience that is focused on Adoption, Growth and Renewals - please let me know. If you need help improving customer experience, strengthening client relationships, or creating more effective Customer Success processes, I’d love to help. I bring years of experience leading B2B Customer Success and client operations programs for Fortune 100 clients and global organizations across Financial Services, Travel, and Loyalty industries. My work focuses on helping companies: • Improve customer engagement and retention • Streamline onboarding and service processes • Strengthen client communication and relationship management • Increase operational consistency and scalability • Support adoption, renewals, and long-term customer value • Identify process gaps and improvement opportunities I’m known for being collaborative, organized, solutions-oriented, and highly client-focused, with experience managing complex stakeholder relationships and remote service operations. Open to short-term projects, consulting support, operational reviews, customer success initiatives, and process improvement work. - $68/hr $68 hourly
Nicolas A.
- 4.8
- (9 jobs)
Miami, FL
Customer Success Managers
HubSpotAirtableNotionZapierCustomer RetentionCustomer AcquisitionFacebook Ads Managern8nMake.comClaudeFigmaGenerative AI Prompt EngineeringGenerative AIPythonData Visualization👋 Hi, I'm Nic. I will help you send 1000+ cold emails DAILY to reach your ideal customers. Do you feel overwhelmed by cold email? You're not alone. Landing in spam, deliverability, mailboxes getting burned... it can be overwhelming. My philosophy is simple, effective, and can be automated. 1) INFRASTRUCTURE - If you cut corners here your boxes will land in spam and your domains will get burned. 2) LIST BUILDING - I use bleeding-edge tools to find your ideal customers by looking at intent signals and audience data. 3) COPYWRITING - I use battle-tested, optimized copywriting frameworks proven to convert. I also split-test over time to further optimize results. Other credentials: - I have built systems for United Nations, ProPublica, and the National Opinion Research Center at University of Chicago. - I have built education content-delivery systems for Indiana University, University of Miami, and Clarkson University. - I have personally closed over $100,000 in sales in the Personal Development industry. - I helped a transformational coach reach $20,000/mo - I built a Meta ads funnel that delivered a 3:1 return on ad spend for a clinical services provider. - I have been programming computers since 2007. - I have also worked with Lockheed Martin, Siemens Energy, Cochlear, and others. 🎓 I was a professor of Digital Media at Indiana University, where I have taught Web Design, Data Viz, UI Design, Branding, Graphic Design, and more. Fun fact: I'm also a Certified Hypnotherapist 🌀 - $150/hr $150 hourly
Philip B.
- 5.0
- (25 jobs)
West Chester, PA
Customer Success Managers
HR & Business ServicesOrganizational DevelopmentCustomer RetentionCustomer ExperienceExecutive CoachingHuman Resource ManagementOrganizational BehaviorBusiness CoachingEmployee EngagementLeadership DevelopmentEmployee CommunicationsEmployee TrainingOrganizational Research and Development LLC – Elevating Culture, Empowering People I specialize in employee engagement and professional development programs designed for forward-thinking leaders who are committed to unlocking the full potential of their teams. My work spans a wide range of organizational development solutions—from emotional intelligence and executive coaching to customized workshops and survey design/analysis—all tailored to help organizations and leaders create thriving, high-performing cultures. What sets me apart is my collaborative approach: I partner closely with clients to ensure our work aligns with the client needs and the results produce tangible, lasting improvements in workplace culture, leadership development, and employee experience. 🔹 Experience & Credentials: More than 10 years of proven success in organizational culture and employee engagement Master’s Degree in Organizational Development & Leadership B.A. in Communication Studies, with a Minor in Peace & Conflict Studies Completed an ACTP-Certified Leadership Coaching Program Professional Certified Coach under the International Coaching Federation 🔹 Areas of Expertise: Executive and employee coaching Workshop and training design and facilitation Employee engagement survey development and culture analysis Conflict resolution and feedback communication training OKR (Objectives and Key Results) development and alignment Clients consistently describe me as a trusted, knowledgeable partner who delivers actionable insights and lasting value. Whether you're building a leadership pipeline, reshaping culture, or enhancing team performance, I’m here to help you reach your goals. - $39/hr $39 hourly
Jeff S.
- 5.0
- (10 jobs)
Largo, FL
Customer Success Managers
Research InterviewsReview or Feedback CollectionDebt CollectionCustomer RetentionCustomer Service AnalyticsCustomer AcquisitionLead GenerationCold CallingClient InterviewCustomer ServiceBusiness AnalysisTelemarketingMarket ResearchAdvertisingI am the #1 All-Time Sales Rep in Verizon history winning 25 of 25 offered International Sales Performance Incentive Trips, NEVER missing 1 setting the Verizon record. 20 years of EXQUISITE sales performance with Verizon business to business, business to consumer. Personally generated over $16 million of PROFIT for Verizon over the phone. I am the ULTIMATE prospector, ULTIMATE closer offering red carpet customer service skills to attract new clients or retain existing clients. Sales lyrics creator used Fortune 500 wide, equally talented communicating over the phone or face to face. - $40/hr $40 hourly
Luz M.
- 5.0
- (82 jobs)
Burlington, CT
Customer Success Managers
Quality AssuranceStyle GuideEditing & ProofreadingLocalizationMexican Spanish DialectCultural AdaptationContent EditingCustomer RetentionDecision MakingCustomer ServiceCommunicationsEnglish to Spanish TranslationContent WritingSocial Media ContentDetail-oriented bilingual professional with over 15 years of experience in Translation, Marketing, Email Campaigns, Social Media Content, Blogs, Promotions, Presentations, Human Resources materials, Employee Manuals, and Affiliate & Rewards Programs. I specialize in high-quality translations, including content embedded in HTML code, ensuring accuracy without compromising formatting or functionality. I have extensive experience working with Neutral Spanish variants and adapting content for different Spanish-speaking markets when required. My background includes developing and translating HR documentation, corporate communications, training materials, marketing campaigns, blogs, and customer-facing content, always with precision and cultural sensitivity. I am experienced in MTPE (Machine Translation Post-Editing), delivering polished, natural, and contextually accurate results while identifying errors to help retrain and improve the machine translation system. Strengths: • Advanced translation and localization (EN–ES) • Neutral Spanish adaptation and regional variants • Marketing, promotional content, and blogs • Email marketing and social media campaigns • HR materials and employee manuals • Affiliate and rewards program content • HTML-formatted translations • Strong attention to detail and quality assurance I am committed to delivering accurate, culturally relevant, and deadline-driven work that exceeds client expectations. - $33/hr $33 hourly
Deja A.
- 5.0
- (23 jobs)
Long Beach, CA
Customer Success Managers
Help Desk SoftwareTrainingTeam ManagementCustomer RetentionProcess ImprovementCRM SoftwareCustomer SupportProduct KnowledgeCustomer ServiceTicketing SystemFreshdeskZendeskI help growing companies create customer experiences that people actually enjoy. For the last 15 years, I've worked in customer support, customer success, and operations across startups, SaaS companies, ecommerce brands, nonprofits, education, and government organizations. I've cleared 10,000+ ticket backlogs, built help centers from scratch, reduced inbound volume through self-service resources, and managed support operations handling 500+ tickets per week. I've worked with companies like Dollar Flight Club, Kind Kiosk, Recliner NYC, Chegg, TSA, and several fast-growing startups. Sometimes I'm the person leading the team. Sometimes I'm the person building the processes behind the scenes. Sometimes I'm the only support rep keeping everything running smoothly. I'm comfortable wearing any of those hats. My experience includes: • Zendesk, Freshdesk, Gorgias, Intercom, Gladly, HubSpot, and similar platforms • Building help centers, workflows, macros, reporting, and automations • Hiring, training, coaching, and supporting customer-facing teams • Managing escalations and acting as the bridge between customers, leadership, and product teams I don't need a lot of hand-holding. Give me a problem, a goal, and a team, and I'll figure out how to make things run more smoothly while keeping customers happy. - $35/hr $35 hourly
Duaas S.
- 5.0
- (2 jobs)
Virar, MH
Customer Success Managers
Business DevelopmentCustomer SatisfactionProduct ManagementCustomer Relationship ManagementB2B MarketingSoftware TestingCustomer Acquisition StrategyCustomer RetentionManagement SkillsApplication Integration SoftwareCommunicationsCustomer ServiceRep FabricBusiness ResearchEnglishCustomer Service Training- Director of Customer Success and Business Development for a B2B SaaS scaling from $0 to $10k MRR in 6 months. - Had a conversation with over 5000+ Ecom brands in a span of 3 years over live chat and call solving problems. - Goal Driven Support - Training a team of 6 customer support reps to provide goal driven support that included paid plan conversion through live chat and demo calls, WOM marketing and social media shoutouts to drive WOM marketing and more. - Median response time in live chat - 20s Super experienced dealing with high ticket customers and getting them on a quarterly, half yearly and yearly contract. Most of my experience comes from a startup having multiple SaaS products from different niches expanding my knowledge base to multiple industries at once. Cracking the marketplace code and building something that drives organic traffic to the business is what I specialize in. - $37/hr $37 hourly
Yavor B.
- 4.8
- (252 jobs)
Varna, VARNA
Customer Success Managers
Customer RetentionSMSEmail & NewsletterEmail DeliverabilityEmail Marketing ConsultationEmail CommunicationShopifyEmail Marketing ReportEmail DesignEmail AutomationKlaviyoEmail CopywritingEmail Marketing StrategyEmail Campaign SetupEmail MarketingEmail Marketing Expert 🏆 I specialize in Email & SMS Marketing, Email Automation, Campaigns, Design, Flow Setup, Segmentation, Copywriting ✍️, and API Integrations. ✅ Platforms Include 💡 Klaviyo, Mailchimp, HubSpot, ActiveCampaign, Shopify, WooCommerce, Wix, BigCommerce, SquareSpace, Salesforce Commerce Cloud, Magento 1, Magento 2, Adobe Commerce, Omnisend, Brevo, Constant Contact, GetResponse, AWeber, Campaign Monitor, Drip, and more. If you're ready to scale your eCommerce brand through effective Email and SMS marketing strategies, click the "Send Message" or "Hire Now" button to discuss the project and the budget you’re thinking about - no pressure, happy to chat and see if we’re the right fit. Here are just a few of the hundreds of 5-star reviews you’ll find in the "Work History" section of my profile: "It's really hard to find a good email marketing agency that doesn't charge exorbitant prices. I had a great experience with Yavor and avocado management. They work fast, simple and you can just forget about your email marketing needs. I would like to work again in the future :)" "Yavor helped us improve our automation by personalizing the Welcome Series. They started collecting first-party data and used it to send segmented messages to different types of customers we have. They also managed our manual campaigns, came up with different angles and we see good engagement and revenue generated from our email channel. There was prompt communication and delivered deliverables on time. A pleasure to work with. Very effective" "We hired Yavor and his team to manage our email campaigns from end to end while we were able to ramp up our own internal capabilities. The team was well structured, knowledgeable, professional and responsive to our needs. Their comprehensive onboarding and briefing sessions, along with a well thought out process, helped set the project up for success. Gabriela and Irene were a pleasure to work with and went over and above to ensure the creative and copy were top notch and our campaigns delivered against our KPIs and goals, and industry best practices. Should you be looking for a small team of skilled and agile professionals reach out to Yavor. He is quick to answer and will gladly offer the time needed to understand your business and objectives." "Yavor and his team have been so wonderful. They are very knowledgeable, professional, and timely. They’ve delivered great results so far. Love working with them and so glad I found them!" "It was a pleasure working with Yavor and his team. We had a lot of challenges and worked on a lot of fresh ideas together" - $120/hr $120 hourly
Cathy F.
- 5.0
- (28 jobs)
Kannapolis, NC
Customer Success Managers
Digital StrategyDirect MarketingCustomer RetentionMarketing ManagementCustomer AcquisitionIntegrated MarketingDigital Marketing StrategyMarket ResearchB2B MarketingMarketing StrategyLead GenerationMarketing AutomationHubSpotEXPERIENCED B2B MARKETER READY FOR YOUR PROJECT Hi there! I'd love to help you with your B2B marketing initiatives. I have deep experience in SaaS, tech, funded startups, and organizations looking for marketing leadership. I'm a former CMO/Senior Marketing leader now turned freelancer. I left the corporate world in 2020 and now offer marketing consulting services for growing organizations that need experienced marketing leadership without the fully-burdened cost of a full-time marketing professional. TOP MARKETING SKILLS You're looking for marketing leadership that drives growth and revenue across the full-funnel cycle. This means you need an experienced professional with a broad spectrum of skills. Mine include: * Go-To-Market Strategies * Strategic Planning * Brand Management, Positioning and Messaging * PR, Social and Events * Digital Marketing * Sales Enablement * Marketing Team Development * Lead Gen * Inbound, Outbound, ABM * Collateral and Messaging * Budget Management * Metrics and KPIs * SaaS Marketing * Retention, Expansion and Loyalty * Hubspot CMS and Automation * Copywriting for ebooks, white papers, emails, and websites * Content Marketing * Email Marketing * Value Propositions * Ideal Company Profile + Persona Development Thanks for looking! **************** I'm Cathy Foster, a results-oriented senior marketing leader with the experience you're looking for to drive growth and revenue across your entire marketing funnel. Don't have a marketing funnel? Not sure about growth and revenue? Hmmm... then, we definitely need to talk! Working with me as a freelancer is a great opportunity to benefit from my experience and get established the right way. I can save you YEARS of struggling through agencies and DIY efforts. I've served companies large and small at every senior marketing level from manager to CMO. I've built multiple marketing teams. I've launched SaaS products and acquired millions of users. I know how to deliver results through marketing support across the entire buyer journey and customer experience. Over more than 25 years in B2C and B2B marketing, my marketing career has taken me coast to coast and around the world to Malaysia, Brazil, Puerto Rico, the Czech Republic, Germany, Poland and Ukraine. I have deep experience in marketing for growth-stage B2B companies with particular expertise in software, tech and SaaS solutions. I've worked with startups, mid-size companies and large corporations. HOW I WORK When you work with me, you can expect clear expectations, frequent communication, commitment to deadlines, professional project plans, and proven processes for deliverables. PROJECT DURATION I'm open to projects of any duration. My consulting services are best fit for companies who need: *help getting started with a marketing plan, OR *help maturing an existing marketing team or processes *help establishing a marketing budget and operations, *an interim marketing leader, *product/services launch, *help building a marketing organization, *an audit or improvement of existing marketing performance - $35/hr $35 hourly
Damese B.
- 5.0
- (3 jobs)
McDonough, GA
Customer Success Managers
ProofreadingSchedulingCustomer RetentionBlogSocial Media WebsiteStaff Orientation & Onboarding MaterialsTeam BuildingBeing that I have owned my own business, I know what it takes to help any small business grow and remain profitable. I enjoy doing the small task that most business owners can't seem to make time for. Those small tasks can turn into huge profits over time if completed by the right person. You should be able to dump your wish list onto someone and know that those items will be handled in a timely manner. If this is how you're feeling, then I'm the right person for the job. I look forward to helping you clear your plate so that you can be the business visionary that you are. - $35/hr $35 hourly
Adriana M.
- 5.0
- (11 jobs)
Chisinau, CHIȘINĂU MUNICIPALITY
Customer Success Managers
Price & Quote NegotiationPhone CommunicationCustomer RetentionResolves ConflictActive ListeningEnglish to Romanian TranslationLead NurturingCold CallingTelemarketingCustomer ServiceI am a Business Development Manager and Sales Professional with 14+ years of experience in telecommunications, sales, and customer acquisition, including the last 6 years as a freelancer working with startups, agencies, and established companies. I previously worked within the TeliaSonera Group, where I built a strong foundation in customer relations, telemarketing, and B2B sales. Over time, I progressed into roles focused on cold calling, lead generation, appointment setting, and closing, managing portfolios of up to 600 business clients. As a freelancer, I have: •Supported startup growth (including LANGLY) through lead generation, cold calling, presentations, and closing •Worked as a Business Development Manager for service-based companies •Served as Appointment Setter & Closer for a marketing agency •Provided Customer Support for eMAG Store Continued long-term collaboration with Locus Assignment, offering academic support services for UK students • Sponsorship sales & fundraising projects for Enjoy the Ride, supporting Santa Claus Village • Outreach to potential sponsors, partnership presentations, negotiations, and deal closing I understand that sales is not just about closing — it’s about building trust, understanding client needs, and maintaining long-term relationships. I consistently help businesses convert leads into loyal clients. What I Can Help You With: ▪️Cold calling & outbound sales ▪️Lead generation & qualification ▪️Appointment setting & follow-ups ▪️Sales presentations & deal closing ▪️CRM management & pipeline tracking ▪️Virtual assistance & customer support I am reliable, results-driven, and proactive, able to work independently while fully owning the sales process from first contact to retention. If you’re looking for someone who treats your business like their own — let’s talk. - $35/hr $35 hourly
Jessica M.
- 4.8
- (8 jobs)
San Francisco, CA
Customer Success Managers
Customer EngagementConsumer ResearchHTMLCustomer RetentionNPSCustomer ExperienceCustomer Retention StrategySaaSCustomer Support PluginCRM SoftwareResults-driven professional with 6+ years of experience helping startups - focus in the e-commerce fashion space, scale through customer success strategies, content marketing, and impactful social media campaigns. I’ve managed a $2.5M Book of Business annually working within B2B SaaS companies, supporting clients from onboarding through renewal while driving satisfaction, retention, and growth. My expertise spans fashion-focused e-commerce brands, including jewelry labels and multi-brand marketplaces, where I’ve delivered digital storytelling to fuel customer engagement and sales. On the content side, I not only lead social media strategy for campaign launches and community growth across Instagram, LinkedIn, and Facebook - but also blog regularly, bringing brands to life through authentic storytelling and SEO-friendly content that connects with their audience. - Customer onboarding, support, and lifecycle management - Account management with strong retention and upsell success - Social media planning and content creation - Blogging and content writing for brand storytelling and SEO - Cross-functional collaboration with sales, marketing, and product teams - CRM tools: Salesforce, Zendesk - Social tools: Canva, Instagram I bring a proactive mindset, sharp attention to detail, and a passion for helping fashion brands grow. Let’s work together to drive success and elevate your customer experience. - $35/hr $35 hourly
Geetika C.
- 5.0
- (17 jobs)
Kolkata, WEST BENGAL
Customer Success Managers
Technical Project ManagementEnd User Technical SupportTroubleshootingKey Account ManagementCustomer RetentionEmail SupportOnline Chat SupportZendeskFraud MitigationCustomer ServiceTechnical SupportFraud DetectionBusiness OperationsAccount ManagementCustomer SupportCustomer EngagementI help SaaS companies increase customer retention, reduce churn, and drive product adoption by combining strategic customer success leadership with strong technical problem-solving. With 14+ years of experience in customer success, technical account management, and service operations, I don’t just resolve issues — I build scalable customer success systems that improve client satisfaction, strengthen long-term relationships, and directly impact recurring revenue. My approach is simple: ➡️ Proactive customer success instead of reactive support ➡️ Clear communication between clients and product teams ➡️ Operational structure that drives measurable results 🚀 How I Create Value for SaaS Companies 🤝 Strategic Customer Success & Account Ownership Own post-sale customer lifecycle: onboarding → adoption → retention Build success plans aligned with client business goals Manage executive-level client relationships and escalations Identify risks early and execute retention strategies 🛠️ Technical Account Management Troubleshoot complex SaaS issues with confidence Guide customers through integrations and platform adoption Translate technical details into clear business outcomes Partner with engineering and product teams to drive resolutions 📈 Retention, Growth & Operations Support ARR-focused initiatives and customer expansion opportunities Improve onboarding and support workflows for scalability Mentor support and CS teams on best practices Turn high-friction customer moments into long-term loyalty 💬 Communication & Leadership Strengths Executive-level communication (written & verbal) Excellent call handling and stakeholder management Calm, solution-focused approach to escalations Strong cross-functional collaboration across global teams 🧩 Tools & SaaS Environments Jira • Confluence • CRM platforms • SaaS support systems • Email & ticketing workflows • Remote collaboration tools 🎯 Ideal Clients SaaS startups needing structured customer success leadership Growing platforms scaling onboarding & retention Enterprise SaaS teams needing a strong technical account partner Founders who want a trusted customer advocate who drives outcomes If you’re looking for someone who can own customer relationships, handle complex technical challenges, and improve retention at scale, let’s talk. - $75/hr $75 hourly
Hosain Ahmed H.
- 5.0
- (6 jobs)
Dhaka, DHAKA
Customer Success Managers
YouTube Channel IntroBrandingTikTok MarketingInstagram ReelsCustomer RetentionAdobe Premiere ProAdobe After EffectsMotion GraphicsDaVinci ResolveColor GradingYouTube VideoVideo EditingI create high-retention commercial edits for brands, podcasts, and digital campaigns. Specialized in TVCs, OVCs, cinematic ads, podcast editing, and story-driven content that feels premium and engaging. My editing style combines cinematic storytelling with commercial pacing what is designed to keep audiences engaged while making content feel polished and intentional. I can help with: • TVC & OVC Editing • Podcast Editing (Long-form & Shorts) • Commercial Ads • Brand Storytelling Films • YouTube Content • Short Form Retention Editing • Social Media Ad Creatives My workflow focuses on: • Strong pacing & visual rhythm • Retention-focused editing • Sound design & atmosphere • Clean transitions & motion • Emotional storytelling • Platform-optimized delivery Software: Adobe Premiere Pro, After Effects, DaVinci Resolve, Photoshop Whether you need a cinematic brand film, engaging podcast edit, or high-converting digital ad; I bring a storytelling-first approach that helps content stand out. Let’s create something people actually remember. 📎 Portfolio: sightsofhosain.my.canva.site 📍 Dhaka, Bangladesh (UTC+6) - available now - $79/hr $79 hourly
Bogdan M.
- 5.0
- (18 jobs)
London, ENGLAND
Customer Success Managers
Messenger Marketing StrategyB2C MarketingCustomer RetentionShopifyMarketing Automation StrategyEmail AutomationCampaign ManagementCampaign MonitorKlaviyoEmail CopywritingEmail MarketingEmail Template DevelopmentAudience Segmentation & TargetingMarketing AutomationEmail DesignEmail Campaign SetupEmail Marketing StrategyWhat if I could show you how to get customers hooked on buying more and buying faster in shorter cycles - all while improving your profit margins? If that caught your interest, then keep reading. 𝗚𝗲𝘁 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵 𝗵𝗲𝗿𝗲 👉 emailkong.com/consultation-call My name is Bogdan, and for the past 7+ years, I’ve dedicated my career to helping e-commerce businesses like yours get the most out of their customer retention, particularly through email and SMS marketing (Klaviyo is one of our most popular tools) Throughout my career, I've helped e-commerce companies boost profits and cut costs by: 👉 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐏𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐅𝐫𝐞𝐪𝐮𝐞𝐧𝐜𝐲: Prompting quicker repeat purchases from new customers. 👉 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐀𝐎𝐕 & 𝐂𝐋𝐓𝐕: Driving higher spending from new and repeat customers within shorter cycles. 👉 𝐈𝐦𝐩𝐫𝐨𝐯𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Securing more repeat buyers, reducing costs, and increasing profits. In a market crowded with ‘e-commerce gurus’ flaunting fake screenshots and making outlandish promises they often fail to deliver, it’s easy to fall for the hype. Today, many agencies and freelancers rely on basic retention strategies they picked up from the internet or online courses - like growing an email list with a popup or setting up a simple abandoned cart and welcome series. The reality is that we’re in a commoditized digital marketing world where anyone with a laptop can sell services they 'learned online'. However, only a handful truly understand growth and profitability or take the time or commit to understanding the intricacies of YOUR business. • Do they ask about your product margins or your Customer Acquisition Cost (CAC) payback period? • Do they understand your acquisition funnel well enough to align your retention strategy with actual profit, not just revenue? • Are they studying the customer’s journey thoroughly to fine-tune your email funnel? Here’s how I can help you achieve meaningful, sustainable growth for your store: 👉 Email Campaign Setup & Implementation 👉 Email Deliverability Audit 👉 Email Flows 👉 SMS Marketing (Campaigns & Flows) 👉 Transactional Emails 👉 List Cleaning & Segmentation 👉 Loyalty & Referral Programs 👉 Subscriptions This includes everything from email copywriting to design, all customized and done for you. With a track record of helping 100+ companies achieve outstanding retention results, I'm ready to help you do the same. 𝐀𝐥𝐥 𝐈 𝐧𝐞𝐞𝐝 𝐢𝐬 𝟑𝟎 𝐦𝐢𝐧𝐮𝐭𝐞𝐬 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞 𝐚𝐧𝐝 𝐈 𝐩𝐫𝐨𝐦𝐢𝐬𝐞 𝐈 𝐜𝐚𝐧 𝐬𝐡𝐚𝐫𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐭𝐡𝐚𝐭 𝐜𝐨𝐮𝐥𝐝 𝐠𝐢𝐯𝐞 𝐲𝐨𝐮 𝐚 𝐟𝐫𝐞𝐬𝐡 𝐩𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 - 𝐠𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝 𝐭𝐨 𝐛𝐞 𝐞𝐲𝐞-𝐨𝐩𝐞𝐧𝐢𝐧𝐠. What do you say? 𝗚𝗲𝘁 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵 𝗵𝗲𝗿𝗲 👉 emailkong.com/consultation-call During our call, we’ll discuss your brand’s KPIs and current email, SMS, and retention marketing strategy. It’s a friendly conversation to see if we’re a good fit. Bring any questions you have - I’m here to help! P.S. Scroll down to see what my Upwork clients say about the results we’ve achieved together. - $50/hr $50 hourly
Rahi J.
- 5.0
- (11 jobs)
Dubai - United Arab Emirates, United Arab Emirates
Customer Success Managers
Customer Retention StrategyAutomationEcommerceCustomer RetentionMarketing Automation StrategySMSAudience Segmentation & TargetingEmail AutomationKlaviyoEmail Marketing StrategyEmail CopywritingEmail Campaign SetupEmail MarketingMarketing AutomationCampaign ManagementATTENTION ECOMMERCE FOUNDERS GENERATE 30% - 60% REVENUE FROM EMAIL EVERY SINGLE MONTH IN THE NEXT 45 DAYS OR LESS. GUARANTEED! The best part is... if you don't get results, we don't get paid, as we work on pay on result basis! Claim Your FREE 45 Minute Consultation To Discover The Step-By-Step Blueprint To Easily Generate 30% - 60% Revenue From Email Every Single Month (Valued at $500) WHAT YOU GET WHEN YOU WORK WITH ME ✔️ Comprehensive End-To-End Ecommerce Growth Strategy With Automation, Campaigns, & More ✔️ Campaign Calendar With Sale/Event, Discounting Strategy & Content Ideas. ✔️ Email Automation Flows Along The Complete Customer Journey. ✔️ High-Performing SMS Automation Flows & Campaigns. ✔️ Conversion-Optimized List-Building Popups, Collecting Zero-Party Data. ✔️ On-Brand Copy & Designs That Stand Out In The Crowded Inbox. ✔️ Battle-Tested Discounting, Cross-Sell/Up-Sell, And Bundling Strategies To Increase AOV & Customer LTV. ✔️ Effective Use Of Loyalty, Subscription, Referral Programs, And Reviews In Automation & Campaigns. ✔️ Ongoing Optimization With AB Testing To Test Offers, Content, Subject Lines & Time Delays ✔️ Highly-Optimized Segmenting Strategies Along Engagement, Purchase Behavior, Category & Demographics - Using R.F.M. ✔️ Proven Personalization Strategies To Boost Customer Engagement. ✔️ Monthly Reporting With Heatmap Analysis, Cohort Analysis, & Deliverability Report. ✔️ And Much, Much More! ✔️Essentially, Everything You Need To Grow Your Ecommerce Brand Exponentially. 💰 Our Results 💰 - $34M in Annual Email Revenue Attributed - 3200% Average Client ROI For Every Dollar Spent - 40%+ Average Repeat Purchase Rate Delivered - 10%+ Monthly New Subscribers Conversion Rate 📈 Success Stories 📈 - Increased monthly email revenue from $100K to $300K in 30 days - Accomplished email revenue percentage from 4% to 32% in 90 days. - Delivered 250% Subscriber Growth in 15 days - Launched 6 automation in 30 days - $50/hr $50 hourly
Gabriela T.
- 4.9
- (110 jobs)
Surfside, FL
Customer Success Managers
Trademark LawLegal ResearchLegal WritingResearch SummaryCustomer SatisfactionInvoicingFunctional ProgrammingCustomer RetentionCustomer Retention StrategyCustomer ServiceCustomer Feedback DocumentationAnalytical PresentationCompany PolicyAllow me to introduce myself as a USPTO-sponsored trademark paralegal, at J. Stoller Law dedicated to providing exceptional services in the field of trademark management. As part of my professional responsibilities, I specialize in conducting comprehensive trademark searches, meticulously preparing and filing trademark applications, skillfully addressing office actions, and maintaining robust trademark portfolios for our valued clientele. I take immense pride in offering a swift and seamless service that ensures your trademark search and application process is completed promptly within 48 hours. Moreover, to facilitate a transparent and hassle-free experience, I am pleased to present a competitive flat fee. This all-inclusive package comprises an exhaustive one trademark search up to two classes accompanied by a detailed 1-page report and the preparation and submission of your trademark application to the USPTO. Your trademark matters are of utmost importance to me, and I assure you that your intellectual property will be handled with the utmost care, professionalism, and attention to detail. Want to browse more talent?
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