Hire the Best HP Quality Center Specialists
in Poland

Experienced IT Support Analyst based in Poland (EU). Currently working as L1.5 Support at Atos, providing technical resolutions for enterprise users. Previously a Certified Repair Technician for Dell laptops. I focus on efficient diagnostics and resolution of hardware/software issues, strictly following SOPs and safety protocols. Core Competencies: Remote Support: Troubleshooting VPN, Connectivity, Office 365, Active Directory, Password resets. Hardware: Deep knowledge of laptop internals (Dell specialist), diagnostics, component replacement. Software: Windows 10/11 troubleshooting, driver issues, malware removal, ticketing systems (ServiceNow). Languages: English (Professional), Polish (Professional), Russian/Ukrainian (Native). Why hire me? Enterprise Standards: Trained to work in high-pressure corporate environments. Tech-Savvy: Fast learner of new proprietary software and tools. Reliable: Stable high-speed connection, based in Bydgoszcz. Ready to solve your technical challenge. Let’s talk!

Summary: Senior Manual QA Engineer with 10+ years experience in software quality assurance. Successfully led QA teams at Logic Software Inc., improving customer satisfaction from 70% to 99.9%. Managed and executed tests for various web-based and desktop tools, mobile apps, ensuring high-quality product delivery. Seeking to leverage extensive QA expertise to contribute to top-tier software quality at your organization. Work experience: Logic Software Inc., Senior QA Engineer / QA Manager, 2018 - 2025 • Managed projects including Easy Projects, Birdview PSA, ETT, Logic Protect, and Easy Vending, ensuring alignment with quality standards. • Developed and managed processes to ensure products met quality, function, and reliability standards, and communicated these standards to QA and product development teams. • Coordinated and improved product testing processes, increasing customer satisfaction from 70% to 99.9%. • Executed functional software and hardware tests for multi-tier web-based and mobile project and resource management systems, APIs, time-tracking tools, license management desktop tools, and vending machine management tools using Postman and Android emulators. • Supervised QA department activities and staff, establishing high-quality standards and efficient workflow. • Reviewed client, customer, and user feedback to identify areas for improvement, leading to enhanced product quality and customer satisfaction. ITA Labs, QA Engineer (part-time), 2015 - 2018 • Managed projects including IMS, IDSearch, IDCheck, and Secret Disk Enterprise, ensuring timely delivery and quality. • Performed functional, regression, integration, and usability testing of complex .NET biometric identification projects and their APIs using Target Process and Chrome Dev Tools, ensuring data protection and centralized management. • Created and maintained Windows, MS SQL Server test environments using VMware and Hyper-V, improving testing efficiency and reliability. Skills: • Strong leadership, Problem-solving and Analytical skills, Multi-tasking, Meticulous attention to detail, Focus on quality and usability, Troubleshooting, Functional testing, Non-functional testing, Software testing, Hardware testing. • Cloud technologies: MS Azure, Entra ID (Azure AD), AWS. • OS administration: Windows servers, Active Directory, Linux, Unix, macOS, Android, iOS. • RDBMS administration / reports: MS SQL, MySQL, PostgreSQL, Oracle DB; PowerBI. • Development methodologies / environment: Agile / Scrum, Waterfall; CI/CD, Azure DevOps, GitHub, MS Testing Center. • Project / resource management: Jira, Easy Projects/Birdview, Asana, Wrike, MS Project. • CRM tools: Salesforce, Hubspot, Zendesk. • Web servers: Web servers: IIS, Nginx. • Virtual machines: VMware, Hyper-V, VirtualBox. • Rest API tools: Postman, SoapUI, Swagger. • Integration tools: Zapier, Albato. • Monitoring tools: Fiddler, New Relic, Azure DevOps Dashboards, Chrome dev tools, Logcat, Grafana. • Mobile / Web testing: Android Studio, Android/iOS emulators, LambdaTest, Browserstack, Figma, HTML/CSS, JSON/XML. • Shells: PowerShell, Bash. • Containers / MQ: Docker, Kubernetes; RabbitMQ. • Network technologies: TCP/IP, Ethernet, FTP, Firewalls, Wireless. • Authentication protocols / specifications: OAuth2, SAML, LDAP, Azure AD, ADFS. Languages: Russian: Native. English: B2 Upper Intermediate. Education: BSUIR University of Informatics and Radioelectronics Bachelor of Science degree in Computer Engineering.

IT engineer in the field of information systems and networks. 5 days a week employee of one of the corporations (UOP) of the international pharmaceutical industry. Involved in customer support of oppressive system, solving application problems, analyzing network data, reading and building solutions in Excel. Familiarity with: Jira Service Desk, Windows, Mac OS, Android, iOS, Active Directory, Azure Microsoft, AI (chatgpt, gemini, copilot), M365 (entire suite), local endpoint security policies, proxies, Tanium (MDM), Eracent, remote desktop (TeamViewer, Dameware), Acronis console (backup system), disk data analysis (WizTree), repair with chkdsk, moving seamlessly through the terminal. ITIL 4 Foundation certification, already many years of international customer support as well as Polish. I am currently trying to rebuild my knowledge in administering various Linux distributions.I am open to the possibility of up to a few hours per week of additional project.