Hire the Best Leadership Development Specialists
in Guatemala
Guatemala City, Guatemala
Client Success & Learning Operations Specialist | Remote Program Leader I’m a bilingual professional with 10+ years of experience driving client success, training delivery, and program operations for global teams. I specialize in helping companies design and scale virtual programs, onboard clients and learners effectively, and improve engagement using structured processes and clear communication. My career spans customer-facing roles, internal training leadership, and cross-functional coordination with stakeholders across tech, real estate, and education. Whether coaching early-career professionals or managing VIP accounts, I bring a combination of operational rigor and human-centered support. Core Strengths - Remote-first program facilitation and coordination - Onboarding strategy and performance training - Client relationship management - Coaching and support for early-career professionals - Cross-functional communication and stakeholder engagement - Data analysis, reporting, and continuous improvement - Tools: Slack, Zoom, Tableau, GSuite, Microsoft 365, CRMs, LMS platforms Notable Projects & Roles Client Success Coordinator | ADVODA Technology Solutions (Remote | 2024–Present) - Coordinate across internal teams to ensure success metrics are met - Monitor workflows and help optimize Internal processes VIP Account Manager | R.I.S.E. | Real Intelligent Sales Engagement (Remote | 2023–2024) - Oversaw U.S.-based real estate client accounts, delivering customized onboarding and training - Increased client retention through proactive communication, coaching, and engagement strategies - Helped new users achieve faster time-to-value through targeted support and content Learning Services Specialist (Multiple Roles) | TELUS Digital (2019–2023) - Designed and delivered impactful training programs for global teams - Reduced onboarding ramp time and improved knowledge retention - Collaborated with instructional design teams to create high-impact learning content, assessments, and performance tools - Collaborated with HR, ops, and workforce management to align learning with outcomes Operations Team Lead & Mentor | TELUS International (2016–2018) - Managed day-to-day operations and team performance - Led mentor program, bridging training and production - Implemented feedback systems that improved KPI performance Education & Training - Ongoing development in Project Management, Remote Facilitation, and Customer Experience Systems - Internal Certifications in Instructional Design, Coaching, and Leadership (TELUS Digital) Why Clients Work With Me - I bring structure, clarity, and consistency to client and learner experiences - I lead with empathy, but always tie actions to measurable outcomes - I adapt quickly, communicate clearly, and deliver results in remote environments - I’ve worked across industries and team sizes, always maintaining high accuracy, accountability, and professionalism
- Data Analytics
- Customer Service
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