Hire the Best Loupe Specialists

Besoin d'optimiser vos opérations support, d'encadrer vos équipes ou de garantir une satisfaction client irréprochable ? Professionnel de la relation client et des opérations de support, j'accompagne les entreprises et les infopreneurs francophones dans la structuration, la gestion et l'amélioration de leur service client et de leurs processus internes. Fort d'une solide expérience dans des environnements à fort volume, je combine une approche stratégique (optimisation des processus, management) et une excellence opérationnelle (gestion des litiges, support multicanal). Mon objectif est simple : transformer votre support client en un levier de fidélisation et de performance. 🛠️ Mes Domaines d'Expertise : Customer Operations & Support Multicanal : Gestion des demandes complexes, résolution d'incidents, gestion des litiges et escalades (Mails, Appels, Plateformes digitales). Management & Coordination d'Équipe : Supervision opérationnelle de 5 à 10 collaborateurs, répartition des tâches, montée en compétences et animation des équipes. Qualité & Performance (QA) : Réalisation d'audits qualité mensuels, suivi des KPI, tracking des performances et respect des standards d'excellence. Optimisation des Processus : Analyse et amélioration des workflows pour booster la productivité de vos équipes et fluidifier l'expérience client. Support Administratif : Organisation des informations, mise à jour des tableaux de bord, coordination quotidienne. 💻 Outils maîtrisés : Gestion & Productivité : Notion, Google Workspace, Pack Office (Excel, Word, PowerPoint). Support & Technique : TeamViewer (et adaptabilité rapide à vos outils CRM : Zendesk, HubSpot, Crisp, Intercom, etc.). 💼 Pourquoi travailler ensemble ? Rigueur & Réactivité : Habitué aux situations sensibles et complexes, je sais gérer les priorités avec calme et professionnalisme. Culture du Résultat : Je ne me contente pas de traiter des tickets, je cherche constamment à améliorer le flux de travail (workflows) pour faire gagner du temps à votre entreprise. Langue Maternelle : Un français parfait, idéal pour échanger avec vos clients les plus exigeants. Discutons dès aujourd'hui de vos besoins et de la manière dont je peux vous aider à structurer vos opérations !

Hi, I'm Raissa Five years ago, I made an unusual bet: that sociology and business operations belong together. Today, that bet pays off for every client I work with. While most VAs bring you efficiency, I bring you something rarer — the ability to read people. My background in sociology means I don't just manage your customers, I understand them. Why they hesitate, why they churn, why they convert. That human intelligence is woven into everything I do, from a support email to a sales pipeline report. Whether your business is B2B or B2C, the fundamentals are the same: people want to feel heard, processes need to run clean, and data has to tell the truth. That's exactly what I deliver. Here's what I can do for your business: 📩 Customer Service: Professional email & live chat handling, order management, dispute resolution, and escalation management — not just resolved tickets, but customers who actually feel taken care of. 📈 Marketing B2B-B2C: Content scheduling, campaign support, audience targeting logic, and performance reporting tailored to both professional buyers and end consumers. 🛒 E-commerce & CRM: Platform management, data integrity, and end-to-end customer lifecycle support that keeps your pipeline clean and your retention strong. 💼 Sales Support: Lead nurturing, client follow-ups, pipeline tracking, and CRM maintenance so no deal falls through the cracks. 🧾 Accounting & Finance: Invoicing, expense tracking, bookkeeping support, and basic reporting that keeps your numbers honest. 🗂️ Admin & Operations: Process documentation, workflow streamlining, and operational improvements built to last. Tools in my toolkit: Zendesk · Slack · Shopify · Salesforce · Google Workspace · Microsoft Office · Meta Business Suite · QuickBooks Open to full-time, part-time, or project-based opportunities. Ready to bring clarity, care, and real human insight to your team? Let's connect.

Hi, I'm Zeina a Virtual Assistant with 5 years of experience in marketing, operations, accounting, and customer-facing roles. If your business is looking for someone who keeps things moving, builds real customer connections, and actually takes initiative you've found her. I don't just check off tasks. I take ownership, stay two steps ahead, and constantly look for ways to make your workflows leaner and your customers happier. Here's what I can do for your business: Whether you need a reliable front line for your customers, a numbers person who keeps your finances accurate, or a behind-the-scenes operator who keeps everything in order, I bring it all without missing a beat. 📩 Customer Support: Professional email & live chat handling, order management, dispute resolution, and escalation management 🛒 E-commerce & CRM: Platform management, data integrity, and end-to-end customer lifecycle support 📈 Sales Support: Lead nurturing, client follow-ups, pipeline tracking, and CRM maintenance 📊 Marketing Support: Content scheduling, data entry, and performance reporting 🧾 Accounting & Finance: Invoicing, expense tracking, bookkeeping support, financial data entry, and basic reporting 🗂️ Admin & Operations: Process documentation, spreadsheet management, workflow streamlining, and operational improvements Tools in my toolkit: Zendesk · Slack · Shopify · Salesforce · Google Workspace · Microsoft Office · Meta Business Suite · QuickBooks Open to full-time, part-time, or project-based opportunities. Ready to bring more efficiency, accuracy, and care to your team? Let's connect.

I help businesses provide fast, clear, and professional customer support across email, live chat, and phone. With 3 years of experience in customer support, I have handled daily customer inquiries, resolved issues efficiently, managed support tickets, and maintained a friendly and professional tone even in challenging situations. I have experience using tools such as Intercom, Wix, and 8x8 for customer communication and support. I also have experience with Implio for content moderation, helping online platforms stay safe, respectful, and aligned with community guidelines. I can help your business with: • Email, chat, and phone customer support • Responding clearly and accurately to customer inquiries • Managing high volumes of support tickets • Handling complaints with patience and professionalism • Using support and communication tools such as Intercom, Wix, and 8x8 • Improving customer satisfaction and overall support experience • Content moderation using Implio • Identifying and flagging inappropriate content • Keeping online communities safe, respectful, and aligned with guidelines I am reliable, detail-oriented, and easy to work with. My goal is to support your team, make your customers feel heard, and help your business maintain a positive and trustworthy customer experience. Let’s work together to deliver excellent support to your customers.

Bonjour, Avec plusieurs années d'expérience dans le service clientèle, je suis capable de garantir la satisfaction de vos clients grâce à mes compétences éprouvées. Je suis capable de gérer efficacement : - Les appels entrants. - Le traitement des mails - Le traitement des messages venant des réseaux sociaux. Auparavant, j'ai exercé ce métier en local et en télétravail également. J'ai déjà travaillé pour : Un site e-commerce très reputé en France, un site de livraison de nourriture ainsi qu'une agence immobilière. Je travaille également pour des boutiques SHOPIFY en tant qu'agent en SAV. Confiez-moi la responsabilité de prendre soin de vos clients ; je suis équipé de techniques véritablement efficaces pour assurer un service client de qualité. Merci

I help businesses build, optimize, and scale their operations. I'm a multidisciplinary professional who combines business operations, AI, digital marketing, automation, project management, and website development to help companies grow more efficiently. Instead of hiring several freelancers, many of my clients work with me because I can connect different parts of their business and make them work together. Here's what I bring to the table: Business Operations • SOP creation & documentation • Process optimization • Project coordination • KPI dashboards • Team organization • Quality assurance • Business systems AI & Automation • ChatGPT, Claude, Gemini & Copilot • Make & n8n automation • Prompt engineering • AI workflow design • Process automation • Productivity systems Websites & Digital • WordPress development • Elementor • Website maintenance • Technical SEO • Local SEO • Website optimization • Performance improvements Digital Marketing • Facebook Ads • Instagram Ads • TikTok Ads • Content strategy • Canva • Email marketing • Funnel optimization • Shopify • Google Business Profile optimization Business Support • Research • Data organization • CRM management • Documentation • Reporting • Administrative support • English ↔ French communication • Translation & interpretation I have worked with agencies, NGOs, startups, e-commerce businesses, and manufacturing companies. My background in Quality Assurance has taught me to build reliable systems, improve processes, and pay close attention to detail. Whether you need someone to organize operations, automate repetitive work, improve your website, optimize your marketing, or coordinate projects, I focus on delivering practical solutions that save time and help businesses scale. If you're looking for someone who is proactive, organized, adaptable, and comfortable wearing multiple hats, I'd be happy to discuss how I can support your business.