Hi, I'm Raissa
Five years ago, I made an unusual bet: that sociology and business operations belong together. Today, that bet pays off for every client I work with.
While most VAs bring you efficiency, I bring you something rarer — the ability to read people. My background in sociology means I don't just manage your customers, I understand them. Why they hesitate, why they churn, why they convert. That human intelligence is woven into everything I do, from a support email to a sales pipeline report.
Whether your business is B2B or B2C, the fundamentals are the same: people want to feel heard, processes need to run clean, and data has to tell the truth. That's exactly what I deliver.
Here's what I can do for your business:
📩 Customer Service: Professional email & live chat handling, order management, dispute resolution, and escalation management — not just resolved tickets, but customers who actually feel taken care of.
📈 Marketing B2B-B2C: Content scheduling, campaign support, audience targeting logic, and performance reporting tailored to both professional buyers and end consumers.
🛒 E-commerce & CRM: Platform management, data integrity, and end-to-end customer lifecycle support that keeps your pipeline clean and your retention strong.
💼 Sales Support: Lead nurturing, client follow-ups, pipeline tracking, and CRM maintenance so no deal falls through the cracks.
🧾 Accounting & Finance: Invoicing, expense tracking, bookkeeping support, and basic reporting that keeps your numbers honest.
🗂️ Admin & Operations: Process documentation, workflow streamlining, and operational improvements built to last.
Tools in my toolkit:
Zendesk · Slack · Shopify · Salesforce · Google Workspace · Microsoft Office · Meta Business Suite · QuickBooks
Open to full-time, part-time, or project-based opportunities.
Ready to bring clarity, care, and real human insight to your team? Let's connect.
Data Entry
Virtual Assistance
Project Management
Microsoft Office
Consumer Goods
Sales
Cold Calling
Sociology
French
Marketing
Customer Service
Community Management
Online Chat Support
Administrative Support
NPS
Zeinabou O.
Lome, Togo
$5/hr
5.0
3 jobs
Hi, I'm Zeina a Virtual Assistant with 5 years of experience in marketing, operations, accounting, and customer-facing roles.
If your business is looking for someone who keeps things moving, builds real customer connections, and actually takes initiative you've found her.
I don't just check off tasks. I take ownership, stay two steps ahead, and constantly look for ways to make your workflows leaner and your customers happier.
Here's what I can do for your business:
Whether you need a reliable front line for your customers, a numbers person who keeps your finances accurate, or a behind-the-scenes operator who keeps everything in order, I bring it all without missing a beat.
📩 Customer Support: Professional email & live chat handling, order management, dispute resolution, and escalation management
🛒 E-commerce & CRM: Platform management, data integrity, and end-to-end customer lifecycle support
📈 Sales Support: Lead nurturing, client follow-ups, pipeline tracking, and CRM maintenance
📊 Marketing Support: Content scheduling, data entry, and performance reporting
🧾 Accounting & Finance: Invoicing, expense tracking, bookkeeping support, financial data entry, and basic reporting
🗂️ Admin & Operations: Process documentation, spreadsheet management, workflow streamlining, and operational improvements
Tools in my toolkit:
Zendesk · Slack · Shopify · Salesforce · Google Workspace · Microsoft Office · Meta Business Suite · QuickBooks
Open to full-time, part-time, or project-based opportunities.
Ready to bring more efficiency, accuracy, and care to your team? Let's connect.
Virtual Assistance
Project Management
Customer Service
French
Data Entry
Lead Generation
Marketing
Cold Calling
Sales
Appointment Setting
Administrative Support
Online Chat Support
General Transcription
Community Management
Customer Engagement
Dolis R.
Toamasina, Madagascar
$4/hr
5.0
1 jobs
Bilingual Virtual Assistant & Customer Support Specialist (EN/FR) | Admin
Are you looking for a versatile professional to streamline your operations and keep your customers happy? With a 4-year track record in high-performance environments, I provide seamless bilingual support and administrative excellence to help your business grow.
I specialize in managing complex workflows, ensuring that every customer interaction is handled with precision and every administrative task is completed on time.
Core Areas of Expertise:
-Professional Background:
4+ years of experience at Concentrix, supporting high-volume international projects such as Intelcom Canada and Back Market. Experienced in inbound & outbound calls, customer support, ticketing systems, escalations, live chat, and bilingual communication (English/French).
-Omnichannel Customer Support:
Expert handling of live chat, email tickets, and phone support in both English and French to maintain high CSAT scores.
-Virtual Assistance:
Proactive administrative support, including inbound and outbound call handling, email management, data entry, scheduling, and general office tasks designed to free up your time.
-Technical Proficiency:
Advanced experience with industry-standard tools such as Zendesk, Intercom, Genesys, and Vocalcom.
Why Choose Me?
Bilingual Mastery: Native/Fluent communication in both French and English, ensuring professional representation for your brand.
Rapid Integration: I am a quick learner who can master any new CRM or internal tool within 24 hours.
Results-Driven: My focus is on reducing response times and increasing customer loyalty through high-quality service.
Ready to elevate your customer experience or delegate your daily tasks? Click the "Invite" or "Hire" button to discuss how I can help your business succeed today!
Shopify
Online Chat Support
Customer Service
Zendesk
Ecommerce Support
Customer Satisfaction
Phone Support
Community Management
Real Estate Virtual Assistance
SEO Writing
Sales Leads
Written Language
Virtual Assistance
Ticketing System
French
English
Isaac G.
London, Canada
$20/hr
4.6
212 jobs
I'm a bilingual IT Support Specialist, Duda Web Designer, and Automation & AI Developer fluent in English and French. With an IBM certification in IT Support and a knack for leveraging modern tools, I deliver honest, reliable, and high-quality services tailored to your business needs.
What I Offer
Technical Support
- Expertise in providing T1 and T2 technical support through email, ticketing systems (FrontApp,ServiceNow, Zendesk, FreshDesk), and live chat—in both English and French.
- Deep familiarity with web hosting, Amazon Web Services troubleshooting, and proficiency across desktop and mobile operating systems (Ubuntu, Windows, iOS, Android).
Web Development
- Expert in crafting clean, functional websites using Duda.
- Advanced development capabilities using AI tools like Cursor, Windsurf, and the Agno Framework to build custom, intelligent web applications and AI Agents.
Automation & AI Solutions
- Specialization in workflow automation using Zapier and n8n to streamline operations, reduce manual effort, and boost productivity.
- Experience designing automation for tasks like data integration, task management, and customer support workflows.
Why Work With Me?
- Reliability: I prioritize efficient, high-quality results and meeting deadlines.
- Innovation: Constantly adopting the latest in AI and automation to deliver modern, forward-thinking solutions.
- Client-Focused: My aim is to understand and exceed client expectations, ensuring satisfaction at every step.
Let’s collaborate to bring your project to life—boosting efficiency, integrating AI, and delivering expert technical support from both angles: automation and design.
Technical Support
French
Online Chat Support
Administrative Support
Cloud Computing
Customer Service
Virtual Assistance
Web Hosting
Duda
Amazon Web Services
AI Development
Automation Anywhere
Akinbobola O.
Akure, Nigeria
$15/hr
5.0
4 jobs
𝐘𝐎𝐔𝐑 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑𝐒 𝐃𝐄𝐒𝐈𝐆𝐍 𝐀𝐓 𝐌𝐈𝐃𝐍𝐈𝐆𝐇𝐓, 𝐘𝐎𝐔𝐑 𝐓𝐄𝐀𝐌 𝐃𝐎𝐖𝐍𝐋𝐎𝐀𝐃𝐒 𝐅𝐈𝐋𝐄𝐒 𝐀𝐓 𝟐 𝐀𝐌, 𝐈 𝐅𝐈𝐗 𝐓𝐇𝐀𝐓 𝐒𝐓𝐑𝐀𝐓𝐄𝐆𝐈𝐂𝐀𝐋𝐋𝐘.
I build automated print-on-demand systems that eliminate manual file prep, reduce returns by 29%, and scale to $500K/month without adding headcount.
Hello, I'm Akinbobola Olamidotun I specialise in Print-On-Demand businesses, personalised e-commerce stores, Shopify Apps integrations and much more. I like to explore, innovate, and brainstorm ideas.
𝐓𝐇𝐄 𝐏𝐑𝐎𝐁𝐋𝐄𝐌
Most "Experts" install Zakeke, Customily, Teeinblue, or Kickflip and disappear.
You get:
1. Manual file prep - your designer is the bottleneck
2. Print-ready files rejected - wrong CMYK, missing bleed, low DPI
3. Configurator data trapped - never reaching Printful, Printify, or Gelato
4. Scaling means hiring more designers - not building systems
That's a production automation problem. Not a design problem.
𝐖𝐇𝐀𝐓 𝐈 𝐁𝐔𝐈𝐋𝐃
1. PRODUCT CUSTOMIZATION AT SCALE
Zakeke, Customily, Teeinblue, Kickflip, Zepto, Angle 3D, Inkybay, Fibbl, Easify, Lumise, Fancy Product Designer, Customify, Product Personalizer, 2D/3D configurators with real-time preview, variant logic, conditional pricing, pixel-perfect mockups. Sub-2-second load. Mobile-optimized. Zero broken previews.
2. WEB-TO-PRINT AUTOMATION
Customer design - print-ready CMYK/PDF/PNG/SVG - prepress check - production tracking - barcode dispatch - Printful, Printify, Gelato, CustomCat, Gooten, SPOD, Apliiq, ShineOn, Dreamship, TeeLaunch
Your team sleeps. Orders print. Zero manual intervention.
3. 3D VISUALIZATION & AR
Fibbl, Zakeke, Three.js, WebGL, React Three Fiber
Photorealistic 3D with AR try-on. 29% fewer returns.
4. SHOPIFY PLUS OPTIMIZATION
Custom checkout extensions, B2B portal, Headless commerce, Hydrogen, Oxygen, Storefront API, Shopify Flow, Shopify Scripts, Shopify Markets
Built for enterprise volume. $1M+ without breaking.
5. DESIGN-TO-LISTING PIPELINES
Kittl, Dynamic Mockups, Photopea, Adobe Photoshop, Illustrator, Canva
One design = 50+ variations in 10 minutes. Replace 2 designers.
6. DYNAMIC PRICING & VARIANT LOGIC
Easify, Product Options, Metafields, Shopify Scripts
500+ configurations, Real-time price updates, Conditional logic that scales.
7. CONVERSION ENGINEERING
CRO-optimized pages, A/B testing, Klaviyo abandoned cart, post-purchase upsells
𝐓𝐄𝐂𝐇 𝐒𝐓𝐀𝐂𝐊
Product Customization: Zakeke, Customily, Teeinblue, Kickflip, Zepto, Angle 3D, Inkybay, Fibbl, Easify, Lumise, Fancy Product Designer, Customify, Product Personalizer
Shopify: Shopify Plus, Liquid, Storefront API, Hydrogen, Oxygen, Checkout Extensions, Shopify Flow Shopify Scripts, Shopify Markets, B2B on Shopify
3D & AR: Fibbl, Three.js, WebGL, React Three Fiber, GLB/GLTF, ARKit, ARCore
Design & Prepress: Kittl, Dynamic Mockups, Photopea, Adobe Photoshop, Illustrator, Canva, CMYK, Bleed, DPI, Trapping
Automation: Zapier, Make, API, Webhook, JSON, Postman
POD Fulfillment: Printful, Printify, Gelato, CustomCat, Gooten, SPOD, Apliiq, ShineOn, Dreamship, TeeLaunch
Page Builders: PageFly, GemPages, Replo, Shogun
Platforms: Shopify, Shopify Plus, WooCommerce, Etsy, Wix, Squarespace, BigCommerce, TikTok Shop, Amazon, eBay
Marketing: Klaviyo, HubSpot, Mailchimp, Google Analytics 4, Facebook Ads, Google Ads
𝐑𝐄𝐒𝐔𝐋𝐓𝐒
1. Eliminated 4hrs daily file prep - revenue +40%, zero headcount added
2. Returns 18% - 6% via Fibbl 3D + AR - saved $200K+ annually
3. Shipping costs -35% via Gelato routing - 14 days - 3-5 days
4. Easify jewelry system - 500+ configurations, +23% AOV
5. Kittl + Dynamic Mockups - 200+ variations in one afternoon
6. Shopify Plus store - $500K/month, zero downtime Black Friday
WHY ENTERPRISES CHOOSE ME
1. Deep Niche Mastery - I live inside Zakeke, Customily, Teeinblue, Kickflip, Fibbl, Gelato. Not a generalist.
2. Production Fluency - CMYK, bleed, DPI, trapping, prepress. Most developers never touched a print floor.
3. Bridge Design + Code - Custom Liquid, CSS, JavaScript, API connections. I customize apps, not just configure them.
4. Systems for Scale - Documented workflows your team manages long-term.
5. Revenue-First - Every automation ties to measurable ROI.
𝐓𝐇𝐄 𝐓𝐑𝐔𝐓𝐇
Spend $10K/month on ads but your team manually processes files at 2 AM? You're burning cash. Winning businesses build systems that design, print, and fulfill automatically.
𝐍𝐄𝐗𝐓 𝐒𝐓𝐄𝐏𝐒
Send your store URL + biggest bottleneck:
1. File prep and print-ready exports?
2. Slow or broken configurator previews?
3. Disconnected fulfillment workflows?
4. Pricing logic that breaks at scale?
5. Returns killing margins?
I'll do a 𝐟𝐫𝐞𝐞 𝐚𝐮𝐝𝐢𝐭 and recommend the exact automation strategy 𝐛𝐞𝐟𝐨𝐫𝐞 𝐲𝐨𝐮 𝐡𝐢𝐫𝐞 𝐦𝐞.
𝗔𝗸𝗶𝗻𝗯𝗼𝗯𝗼𝗹𝗮 𝗢𝗹𝗮𝗺𝗶𝗱𝗼𝘁𝘂𝗻
Zakeke Customily Kickflip Teeinblue Kittl | Shopify Plus POD Architect & Web-to-Print Automation Engineer
Shopify, Shopify Plus ,Print-on-Demand ,Shopify Apps ,Ecommerce Web
Shopify
Shopify Plus
Print-on-Demand
Shopify Apps
Ecommerce Website
Shopify Theme
Shopify Development
Product Page
Web Development
API Integration
Product Design
Shopify Website Design
Shopify Website Redesign
Shopify SEO
Shopify Dropshipping
Printful
3D Modeling
3D Rendering
Style Guide Development
Furniture Design
Razafindrainibe T.
Ampangabe, Madagascar
$4/hr
5.0
3 jobs
I help businesses provide fast, clear, and professional customer support across email, live chat, and phone.
With 3 years of experience in customer support, I have handled daily customer inquiries, resolved issues efficiently, managed support tickets, and maintained a friendly and professional tone even in challenging situations.
I have experience using tools such as Intercom, Wix, and 8x8 for customer communication and support. I also have experience with Implio for content moderation, helping online platforms stay safe, respectful, and aligned with community guidelines.
I can help your business with:
• Email, chat, and phone customer support
• Responding clearly and accurately to customer inquiries
• Managing high volumes of support tickets
• Handling complaints with patience and professionalism
• Using support and communication tools such as Intercom, Wix, and 8x8
• Improving customer satisfaction and overall support experience
• Content moderation using Implio
• Identifying and flagging inappropriate content
• Keeping online communities safe, respectful, and aligned with guidelines
I am reliable, detail-oriented, and easy to work with. My goal is to support your team, make your customers feel heard, and help your business maintain a positive and trustworthy customer experience.
Let’s work together to deliver excellent support to your customers.
Phone Support
Content Moderation
Live Chat Software
Intercom
Customer Service
Email Support
Data Entry
Customer Care
Complaint Management
Appointment Setting
Transaction Data Entry
Customer Satisfaction
English
French
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