Hire the Best Microsoft OneNote Specialists in Cebu, PH

Please give me an opportunity to provide an excellent work for you. Based on my skills and prior experience, I am confident that I can do a great job for you. I guarantee high efficiency and quality of my work."

• Results-driven professional with 13 years of experience in customer service arena. Track record of conferring with customers by telephone or email correspondence to provide technical support or billing assistance. • Expert in troubleshooting Office 365 (Exchange, Teams, Sharepoint, OneDrive) and Web Application, website issues, email problem and resolve billing concerns. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Highly skilled in assessing agent's performance. Experienced at managing quality service through constructive coaching/mentoring. • Enthusiastic and highly skilled in dealing with customers to respond to inquiries and provide solutions. Well-versed in resolving customers’ grievances or billing complaints by performing activities such as refunding money, or provide information about their invoices. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records. • Solid interpersonal and communication skills.

Hello! I'm Florame, a Top Rated Upwork freelancer with 19+ years of experience in IT support, Microsoft 365 administration, web hosting, technical project management, and customer success. I've had the opportunity to work with global organizations, including Microsoft, where I specialized in resolving complex Microsoft 365 issues, supporting enterprise customers, and mentoring support engineers. Throughout my career, I've built a reputation for combining strong technical expertise with excellent communication and project management skills. Whether you need someone to troubleshoot technical issues, manage client projects, coordinate development teams, or improve support operations, I can help deliver results efficiently and professionally. What I Can Help You With ✔ Microsoft 365 Administration & Support ✔ Microsoft 365 setup and configuration ✔ Exchange Online administration ✔ Domain setup and DNS management ✔ Mail flow configuration ✔ SPF, DKIM, DMARC, MX records ✔ Outlook troubleshooting ✔ OneDrive synchronization issues ✔ SharePoint Online support ✔ Exchange Hybrid configuration and migrations ✔ Microsoft Intune device management and enrollment ✔ Microsoft Teams administration ✔ Project Management Most recently, I served as Project Manager for Net Ninjas, where I: ✔ Managed website support tickets from clients ✔ Coordinated technical support for website issues ✔ Oversaw server management requests ✔ Worked closely with developers to prioritize and resolve client concerns ✔ Managed project timelines and ensured timely delivery of support requests ✔ Maintained excellent communication between clients and technical teams to provide a smooth support experience ✔ Web Hosting & Server Support I have extensive experience providing technical support for web hosting companies including 1&1, EarthGirl, Optimal Hosting, and various hosting resellers. My expertise includes: ✔ cPanel / WHM / WHMCS ✔ Website migrations ✔ FTP / SSH ✔ DNS configuration ✔ PHP & MySQL ✔ Website backups and restores ✔ Domain management ✔ Exchange Hosting ✔ Server troubleshooting ✔ WordPress, Joomla, Drupal, and Wix support ✔ Leadership & Operations Throughout my career, I've also held leadership roles including: Subject Matter Expert (Microsoft) * Assisted Level 1 engineers with complex escalations * Provided coaching and technical guidance * Helped improve support processes and documentation Tools Specialist Lead * Led a team supporting Microsoft internal tools * Troubleshot Intune compliance and device enrollment issues * Improved operational workflows and tool adoption Quality Assurance Team Lead * Managed a team of QA Analysts * Developed evaluation scorecards and quality standards * Conducted coaching sessions and performance reviews * Led quality improvement initiatives Continuous Improvement Officer * Analyzed customer feedback and operational metrics * Recommended process improvements to enhance customer satisfaction and team performance Why Clients Choose Me: ✔ 19+ years of IT experience ✔ Top Rated Upwork Freelancer ✔ 100% Job Success ✔ Strong technical and business communication skills ✔ Proven experience leading technical teams ✔ Project management expertise ✔ Reliable, detail-oriented, and proactive ✔ Focused on delivering practical solutions—not just completing tasks I take pride in building long-term relationships with my clients by providing dependable service, clear communication, and high-quality work. If I don't believe I'm the right fit for your project, I'll tell you honestly and, when possible, point you in the right direction. If you're looking for a trusted IT professional who can bridge the gap between technology and business while keeping your projects moving forward, I'd love to discuss how I can help. I look forward to working with you!